Greenback Expat Tax Services Reviews 

I have been using Greenback for years. However, I have noticed that their customer service and quality has recently declined significantly. They do not answer general questions about your taxes without first charging a consultation fee. They also made a pretty large error on a return from a few years ago and are refusing to acknowledge or provide any advice after I received a bill from the IRS. AVOID.

Update: I am still very disappointed that after over a decade of using Greenback and the SAME accountant for that whole time, he still did not respond to my repeated attempts to contact him regarding an IRS notice about an error from a past return. Only after I posted my review and their customer service team got involved 3 weeks later did he bother responding, and then only had a cursory glance over my case. While he said I had not provided the information in the IRS notice, I had to look back in the archives of their site to see that I had indeed supplied the referenced Form 1099 which was confusing how a discrepancy would occur. I ended up finding the error in which one of the forms I had submitted was from the wrong year. I would expect that using a personalised tax service like Greenback would come with some extra scrutiny and pick up on an error like this. After a few accusatory and curt emails and with zero explanation of how anything would work and with only 5 days until the deadline to respond, he said for an additional $565 dollars they could amend the form "and generally speaking, doing so will resolve the issue with the IRS in a timely manner." When I asked if this would also help with the penalty and interest, I got nothing.
Customer service did get involved and said they would escalate my questions about a reduced fee "as a gesture of good faith" but at that point the deadline was too close to wait any longer. With no indication that the $565 would get me any reduced penalties or interest from the IRS, I just paid it all and resolved it directly with the IRS.
I won't name the accountant specifically, but if that is the care factor that they put in to anything more complicated than a basic return, you might as well use TurboTax.

Jorge at Greenback made filing my taxes super easy. I have had a string of bad accountants in the last few years and I am so relieved to finally be working with a true professional. I'll definitely use Greenback for future tax filings.

Our second year using Greenback. Pricing is fair and better than many others. Accountant was easy to work with and very efficient. Good system to track progress and upload documents. I think we'll be sticking with Greenback each year.

I have been using Greenback Expat Tax Services for over 10 years and have consistently had an excellent experience. I would especially like to highlight Marina Alcorn, who has supported my tax filings with exceptional professionalism, attention to detail, and reliability. Her guidance has been invaluable, and she always ensures that everything is handled accurately and efficiently.
The overall process is intuitive and secure, making it easy to navigate each step. The pricing is fair, and Greenback truly transforms tax reporting into a smooth and manageable experience rather than a stressful one.

I’ve been using Greeback for nearly 10 years, and the process has always been smooth and easy. The platform is user-friendly, and my accountant gives me real peace of mind knowing everything is handled properly.

I get the same accountants every year who knows my history and asks all the right questions to make the process painless and easy.

Have found Greenback Expat Tax Services an excellent company to work with. Really like their clear, easy to use structure and transparent pricing plus the excellent resources online and in emails from Greenback. Rakhy Sudhakar at Greenback has done a first class job in the preparation of my recent years tax returns. Always, on the ball and with clear and timely communication. Excellent service. Thank you!

I worked with Greenback - and specifically my accountant Bejoy Sundareswaran - for over 2 years as I followed the steps towards renouncing my US citizenship.

Bejoy couldn't have been nicer, more competent or more responsive. He was always able to reassure me on any queries I had and replied in a comprehensible and comprehensive way. I definitely felt that I was in good hands; and knew that my tax affairs and any final renunciation requirements would be handled with professionalism and were submitted correctly and on time.

All in all, a superb service that I can heartily recommend.

Responses to questions were prompt and helpful.

The tax consultant I was working with was very knowledgeable and had excellent communications skills. This company provides a very useful service for a reasonable price. Thank you!

My Greenback tax specialist was Nisha James. She has been handling my taxes for the last three years. I have a complex tax situation; in the past, I had foreign bank accounts and needed to file quarterly taxes as a freelancer. Additionally, my wife immigrated to America, and I had to file for her as well. Navigating all of these issues was challenging. With Greenback, Nisha was always available to answer questions about niche topics that come up between tax filings, which isn't usually the case with companies like H&R Block International. The price is right for solo freelancers who pay for their own tax preparation. You'll pay more for the personalized service Greenback provides, but offerings are comprehensive and it is worth the investment. If you need specialized advice, I highly recommend Nisha—especially if you're a freelancer or sole proprietor with foreign accounts.

Fantastic service! Easy to use portal and great comms with our assigned agent Harsh with whom we’ll be doing our taxes each year moving forward!

It was great to work with the same agent (Ms. Rakhy). I trust her knowledge and expertise, and sincerely appreciate her great attention to detail--therefore the process of completing and filing my taxes is easy. Communications are always clear and direct, and I appreciate that she reminds me about something if I happen to overlook or miss it. She is a top professional!!

I recently had the pleasure of working with Mr. Abhilash Jossy, an IRS Enrolled Agent, within your company, and I cannot recommend him highly enough. Navigating U.S. tax obligations as an expat for the first time in my life felt overwhelming, especially when I had to deal with multiple years of outstanding returns and the complexities of expatriation. Mr. Jossy made this entire process clear, manageable, and as stress-free as possible.
From the very beginning, he demonstrated deep expertise in international tax law, expatriation procedures, and all the challenges that come with filing from abroad. He guided me through preparing and filing the years of outstanding tax returns, calculated any potential liabilities based on my assets, and handled every detail of all my forms with precision and care.
What stood out most was his professionalism, patience, and ability to explain complicated rules in a way that made sense. He was responsive, thorough, and consistently proactive, qualities that make an enormous difference when dealing with something as important as tax compliance. The expertise and dedication of Mr. Abhilash Jossy provided exactly the peace of mind needed when dealing with such issues.
Moreover, I recommend Greenback Expat Tax Services to any expat who needs help catching up on U.S. taxes, preparing for expatriation, or simply ensuring everything is done correctly.

It was great to work with Greenback expat tax services. I was assigned Melvin. The responsiveness and attention to detail it was made me feel extremely reassured with the filing of my taxes 1040. I intend to use them again next year.

I have had previous good experience with Greenback. My recent experience has not been positive. My main complaint is things not being done in a timely manner, which has a domino effect on other things. What I want from an accountant is things done when they say they will be done.

My experience with Greenback Expat was genuinely positive. What stood out the most was the clarity of their process and the professionalism of their communication. Every step was explained in a straightforward way, without unnecessary complexity, which is something I truly value when dealing with expat taxes.

They were responsive, precise, and consistently on top of the details. It felt like working with a team that understands both the technical side and the human side of the process. For anyone living abroad and looking for reliable, structured, and competent tax support, their service delivers exactly what you need.

I have been using Greenback Expat Tax Services for many years and worked with a few different CPAs and I very happy with my services over the years in and years. Services are timely, professional & affordable & I highly recommend Greenback Expat Tax services to all Expats and non-Expats alike.

I received great service. Response time is fantastic and each step to complete our return was easy and clear.

This was my first full year living outside the US and I was more than a little anxious about my tax situation, but Greenback’s highly professional, patient, and competent accountant Rijo Augustine saved me from myself. Everything about the process was clear and simple. I could not be happier. It was worth every penny and I will be back next year.