GreenAcres Living Memorial Parks Reviews 

1,101
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional kindness, genuine compassion, and steady professionalism provided throughout such difficult and emotional times. People also mention that the gorgeous woodland locations provide a peaceful, calm, and beautifully maintained natural setting ideal for final resting places. Some people also felt that the welcoming facilities, inclusive of well-prepared gathering halls and refreshment areas, made hosting memorial services remarkably smooth and comforting for everyone involved. Visitors consistently note that the surrounding natural environment creates an uplifting atmosphere where families can comfortably gather to remember their loved ones together.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their exceptional kindness, compassion, and... See more

Location

People report positive experiences with location, describing the grounds as calm, quiet, and beautifully... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, empathy, and... See more

Facilities

Users describe positive interactions with facilities, noting that the grounds are beautiful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Greenacres Living Memorial Park at Colney is exactly where my mum would have wanted her ashes spread. It’s a calm, quiet and beautifully maintained park, surrounded by woodland and animal life is no... See more

Company replied

Rated 5 out of 5 stars

We held a celebration of my mums life at Heatherley Park. It was the most wonderful location, an uplifting building set amongst meadow and woods. We all came together to read and share our memories,... See more

Company replied

Rated 5 out of 5 stars

Thank you to Emma for your professionalism with my dad’s internment on 19th September. As a family we were happy with the lovely poem you read out as we laid my dad’s ashes to rest. Thank you also t... See more

Company replied

Rated 5 out of 5 stars

GreenAcres is a beautiful natural burial park and provided the perfect final resting place for both our mum and dad. The peaceful woodland setting made the day feel calm, personal and very special... See more

Company replied


Company details

  1. Memorial Park
  2. Cremation Service

Written by the company

You’ll find things are different at GreenAcres Living Memorial Parks. Death is part of life, so we create beautiful, natural spaces in British woodlands and landscapes that help people come to terms with loss. You won’t find rows of headstones in our Parks. Instead, you’ll be uplifted by the power of nature and given the space you need to reconnect with loved ones. We aim to help people live through loss more easily and completely by providing a comfortable place to reflect and continue the memory of those who have passed away. GreenAcres offers a premium parkland experience that eases the pain of death through the celebration of life and helps the living move forward more positively with hope. We know that many people get great comfort from the ritual of visiting their loved one’s final resting place. Our memorial options offer unique places to reflect on the lives of the loved ones, giving families the opportunity to create modern rituals, establish habits of remembrance and embark on a pilgrimage to connect with those who have died. GreenAcres Living Memoria Parks offers six prestigious venues set amidst woodland, meadowland and parkland. Our nature-rich Parks honour your loved ones while providing tranquil spaces teeming with richly diverse flora and fauna for the living to reflect on precious memories. Regardless of your faith, beliefs and cultural practices, GreenAcres is a place where you can pay tribute to the person who’s died in a way that’s best for you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,101)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

A beautiful setting

My partner passrd away last February and we chose to have the funrral At Green Acres Heatherley outside Grayshott in Hampshire. Tge staff were fantastic - caring, compassionate and efficient. It was a beautiful setting to say farewell to my partner. Thanks to all at Heatherley for all they did

12 March 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks

Thank you for kind words; the team truly appreciate them. We work hard to provide outstanding service and support, offering families the choices to say their goodbyes in a way that reflects their wishes while being surrounded by nature.
We hope to see you at the Park soon.
Best wishes from the GreenAcres Heatherley Park team

Rated 5 out of 5 stars

Epping Forest Woodland Park

As a Civil Celebrant I am regularly at the Woodland Park in Epping. I am privileged to work here, not only with our families, but with the dedicated management, office, and ground keeping staff. Nothing is too much trouble. The key is, caring people who understand and appreciate others.
Thank you for all you do.

1 December 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks

Thank you Vicki for your very kind review. We really do value reviews from our Officiants, as this always helps to support families make informed decisions when choosing GreenAcres
Working at GreenAcres and serving families at possibly the hardest point in their lives means a lot to us and we strive to help in every way we can.
Best wishes from the GreenAcres Epping Park team.

Rated 5 out of 5 stars

It's such a lovely place,so peaceful… and the staff are first class.

It's such a lovely place,so peaceful and the Staff are 1st

30 September 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks

Thank you so much for taking the time to write this review Susan. Your kind words mean a lot to the team. We pride ourselves in helping people to choose exactly what they want, and nothing is ever too much trouble.
Best wishes from the GreenAcres team.

Rated 5 out of 5 stars

What wonderful staff at Epping such an…

What wonderful staff at Epping such an amazing team made my day couldn't have been better setting for our funeral service

16 August 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks

Thank you Luke for your lovely comment and for being our 1,000th reviewer! We work hard to provide outstanding service and support. Our team always goes the extra mile to ensure a memorable and special experience during a challenging time.
Warmest wishes from the GreenAcres Epping Park team

Rated 5 out of 5 stars

The chilterns memorial park is such a…

The chilterns memorial park is such a beautiful serene place. The staff are fabulous and so caring and informative. I also love seeing the muntjacs around the park they love Roses 🌹 so I know I'm feeding them as well as visiting my Mum and granddaughter.

19 January 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks

Dear Shelagh, Thank you for your very kind words. The wildlife will quite often put in an appearance in the park. We feel truly fortunate to provide such a beautiful, calm and tranquil environment for families. You might also like to visit our monthly Bereavement Café for a coffee, a biscuit, and a chance to connect with others. For details and to register, please visit www.greenacresgroup.co.uk/events. We hope to see you in the Park again soon.
Best wishes from the GreenAcres team

Rated 5 out of 5 stars

Wonderful staff

We buried our son in the Epping Forest Park 16 years ago and the staff were exceptionally kind and wonderful. It is a beautiful place to visit him and when we have needed any assistance, the staff have continued to be kind, gentle and patient. Thank you for making a terrible situation a little more bearable.

15 December 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks

Thank you, Mrs Roberts, for your very kind review. We take great pride in supporting families through an emotional time and our care continues long after the funeral has taken place. We are always here to support you in the weeks, months and years afterwards. We are deeply committed to nurturing the natural environment to enable people to live with loss easily and providing places families want to visit time and time again. We hope to see you in the park again soon.
Best wishes from the GreenAcres Epping Park team.

Rated 5 out of 5 stars

A celebrants’ perspective.

Green Acres is an amazing place
I’m a celebrant who has conducted funerals there. The setting is tranquil, reflective and calm. The facilities and staff are wonderful.
As a place to mourn, reflect and celebrate lives, it’s beautiful.

11 May 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks

Thank you for your very kind review Paul. We very much value feedback from our Celebrants, as serving families at such a significant time is important to us, and we strive to offer support in every way we can. Your thoughtful words will undoubtedly help other families make informed decisions when choosing GreenAcres. Each member of our team takes great pride in their work, and your appreciation reinforces our commitment to providing the best possible service.
Warm wishes from the GreenAcres team.

Rated 5 out of 5 stars

Blessed to have this wonderful resting place

This was the second service/burial I'd arranged at Heatherley Park. A guest said it was the best funeral they'd ever been to, and although I put a lot of effort into the service, I feel the beautiful surroundings and service room played a part in making that happen. The staff are always amazingly supportive and have made several of my visits happy with their kindness and compassion. I've met some of the other bereaved families, and it feels like a lovely community there. I visit alone but never feel alone. We're so blessed to have this beautiful and special resting place on our doorstep - a place I've found to help immensely with the sadness of losing the most dearest family members ever. Thank you!

15 November 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks

Thank you for taking the time to write this review, the team really appreciate your kind words. From the moment our families first contact us, we are dedicated to guiding and supporting them through the challenging journey of saying their final goodbyes with kindness, compassion and understanding. Our Grounds Team takes great pride in lovingly managing the woodland through the changing seasons maintaining vibrant spaces that embody living, dying and renewal throughout the year. We feel truly fortunate to provide such a beautiful, calm and tranquil environment for families and delivering exceptional service at a time of need. Best Wishes from the Heatherley Park Team.

Rated 5 out of 5 stars

From start to finish was so lovely No…

From start to finish was so lovely No rushing people in and out The view from the glass patio doors is so beautiful and relaxing
Had a little walk it was so peaceful and tranquil

26 July 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks

Thank you, Elizabeth, so much for your kind words which mean a great deal to all the team. We always strive to deliver the best possible personal service to all our families at such a challenging time. We are so pleased that you appreciated the unique aspects of our beautiful park where we create a comforting space to help support, both remembrance and personal healing.
Thank you again from everyone on the GreenAcres team.

Rated 5 out of 5 stars

Absolutely beautiful place to visit at all times.💐

Absolutely beautiful place to visit for not the bestest of times, but visiting my dad💙 here at rainford park makes it a whole lot easier as it's such a lovely place to visit all year round, so bright & beautiful in summertime & also lovely & well kept throughout autumn & winter. It's a happy place at all times not like any other place for buriels or intermittent of ashes everyone at this park is so pleasant the visitors & the workers here. Glad I chose here.💐💙💐XxxX

26 February 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks

Thank you, Tracy, for your very kind review. We take great pride in supporting families through an emotional time and our care continues long after the funeral has taken place. We are always here to support you in the weeks, months and years afterwards. Our Parks are a tranquil haven away from our busy lives and we feel honoured to work in such a beautiful, relaxing environment. You might also like to visit our monthly Bereavement Café for a coffee, a biscuit, and a chance to connect with others. For details and to register, please visit www.greenacresgroup.co.uk/events. We hope to see you in the Park again soon.

Rated 5 out of 5 stars

Absolutely the best place

Absolutely the best place, peaceful and amazing staff, you feel so welcome and have a place to go when you face the hardest moments of loss in your life. It's a magical place for sure.

21 June 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks

Many thanks, Julie, for your kind words. It is our pleasure to provide the support and service during difficult times. GreenAcres are committed to nurturing the natural environment to enable more people to live with loss more easily.
We hope to see you at the Park soon – you’re always welcome to visit.
Best wishes from the GreenAcres Park team.

Rated 5 out of 5 stars

An amazing place

An amazing place, we couldn’t have asked for a better place for our baby girls send off. The team at Epping were amazing, so thoughtful and kind and still are when we go to visit. Thank you

15 October 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks

Thank you, Melissa, for taking the time to write this review. Your kind words mean a lot to the team. We take great pride in supporting families through an emotional time and our care continues long after the funeral has taken place. We are so pleased that you chose GreenAcres to play a small part in helping you to say goodbye to your baby girl. We hope to see you in the Park again soon.
Best wishes from The GreenAcres Epping Park team.

Rated 5 out of 5 stars

Greenacres Kemnal

Greenacres, Kemnal
Recently had my fathers Turkish funeral at Greenacres on sidcup bypass . It was an emotional service in stunningly, beautiful surroundings. The staff here could not be more respectful and understanding and worked very closely with the UK Islamic Turkish funeral undertakers . Thank you so much for making this sad occasion effortless.

10 December 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks

Thank you for your kind words which are much appreciated by the team. Everyone takes great pride in working to deliver the best possible experience at such an emotional time. We always strive to give families the best possible service before, during and after their day with us and your praise is such a wonderful reflection of what we try to provide to all our families. We are so pleased you had the opportunity to celebrate your Dads life in our beautiful park.

Rated 5 out of 5 stars

Greenacres - Stunning

Greenacres, Rainford
Recently had my husband James's funeral at Greenacres. It was a beautifully, emotional service in stunningly, beautiful surroundings. The staff here could not be more respectful and understanding. Thank you so much for making James's final journey one of love and warmth.
Patsy (James's wife)

3 December 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks

Thank you Patsy for your wonderful review. Your kind words affirm our commitment to delivering outstanding service. Your review is a wonderful “Thank You” for the whole team. Everyone takes great pride in their work and your appreciation reinforces our commitment to help families and support them both at the time of need and beyond. Thank you so much for sharing your experience which we hope will also benefit other families when making their choices.
Best Wishes from The GreenAcres Rainford Park Team.

Rated 5 out of 5 stars

I attended the Norfolk Sands Lights of…

I attended the Norfolk Sands Lights of Love hosted at GreenAcres Colney. What a lovely setting and staff were helpful and kind at what was a very sensitive service. I hope I can attend further events there in the future.

6 December 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks

Many thanks, Lee, for your kind words. We’re delighted to hear that you were able to attend the Norfolk Sands of Light service It is our pleasure to provide support during difficult times. We hope to see you at the Park soon – you’re always welcome to visit.
Best wishes from the GreenAcres Colney Park team.

Rated 5 out of 5 stars

We had a lovely Christmas Remembrance…

We had a lovely Christmas Remembrance Service at Kemnal Park on Sunday 8th Dec thank you to all the staff

8 December 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks

Dear Mrs Wells, Thank you for your very kind review.. It is our pleasure to see people coming together and connecting at this difficult time of year. We are very pleased to receive your feedback and glad to be able to provide such a service and special event. Best Wishes from The GreenAcres Kemnal Park Team.

Rated 5 out of 5 stars

Green Acres so amazing

Green Acres have been absolutely amazing in the way you have supported my daughters and myself, particularly on the day of my Wife’s funeral.

The team are helpful, friendly and very professional. Nothing is too much trouble.

Finally the burial area is so beautiful and peaceful. It is everything you could possibly want for your loved one.

28 November 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks

Many thanks for your kind words Mr Newman, it is our pleasure to provide the support and service that help people through difficult times. We hope to see you at the Park sometime soon, you are always welcome to visit.
Best wishes from the GreenAcres team

Rated 5 out of 5 stars

A natural setting to accept the end of a life

The setting is so peaceful and serene.
The chapel is designed so that you feel the service is in a beautiful woodland .A very different experience than being in a busy crematorium.

29 November 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks

Dear Dorothy, Many thanks for your kind words. We take great joy in maintaining our Parks with our teams continuously carrying out exceptional work. We hope to see you again and please feel free to drop into our GreenAcres Bereavement Group where you can have a chat and enjoy a cup of coffee and cake. You can register on our website – www.greenacresgroup.co.uk/events
Best wishes from the GreenAcres team

Rated 5 out of 5 stars

I couldn't speak more highly of…

I couldn't speak more highly of GreenAcres Rainford Park. The setting is perfect and the staff very helpful and accommodating. I even made a mistake with the music that they were able to troubleshoot at the last minute. Highly recommend.

2 December 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks

Dear Mr Billingsley, Thank you for your kind words and recommendation. We are delighted that your service went well, we understand that grief isn't an easy time for anyone. You may want to pop into our GreenAcres Bereavement Cafe, it's just a coffee, biscuit, and a chance to chat with other people. For details and to register visit www.greenacresgroup.co.uk/events. Please come by and visit the Park sometime soon.
Best wishes from the GreenAcres Rainford Park team.

Rated 5 out of 5 stars

Amazing Service

Having worked within the funeral industry for over a decade as funeral director, I often visit the park on a weekly basis. The employees within the park grounds are absolutely exceptional and nothing is to much trouble.

All employees are polite, friendly and cannot do enough for you. However, a special mention must go to Emma Jacobs (service team) who has done nothing but support me in the industry as well as, going above and beyond her role.

The grounds within the park are truly remarkable, well kept and the chapel is accessible for all faiths and abilities.

I would recommend this venue to all my friends and family.

16 November 2024
Unprompted review
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Reply from GreenAcres Living Memorial Parks

Thank you for your very kind review. We really do value reviews from our Funeral Directors, and families. Working at GreenAcres and serving families at possibly the hardest point in their lives means a lot to us and we strive to help in every way we can. Each member of our team takes great pride in their job. Warm wishes from all the GreenAcres Kemnal team

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