It was successfull. But why using a phone call for modifying. The first booking was only with the Go Voyages Application. For another modification I did not have my phone with me so I spent 1 hour of... See more
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People in the phone were obviously not well informed about my reservation They told me wrong information. Fortunately I checked the général conditions of my flex tickets and I had to call back to i... See more
Company replied
I would like to share my excellent experience with the customer service department. The agent, Issam, was incredibly polite and professional. He was quick to understand my frustration and handled the... See more
My agent, Deborah, did an excellent job and took the time to solve my problem. She has been very professional and very nice. When I had to hold the line, she came back to me twice to explain the evolu... See more
Company details
About GO Voyages
Written by the company
GO Voyages is one of France's leading online travel retailers, offering travellers a broad and comprehensive range of products including flights, rail, hotels, dynamic flight + hotel packages, car rental and travel insurance.
Through GO Prime, the first and largest travel subscription programme, GO Voyages is revolutionising the way people research, book and enjoy travel.
GO Voyages is part of the eDreams ODIGEO group, eDreams ODIGEO is the world’s leading travel subscription platform, serving millions of customers globally.
Resolve issues quickly, and receive top-notch support effortlessly!
| Customer Service |
Find out our exclusive savings on flights, hotels and cars. Over 7 million people travel with Prime.
| GO Prime |
Search, find, and book cheap flights with ease—your journey starts here!
| GO Voyages Flights |
Find now better deals looking for flights + hotels.
| GO Voyages Flight + Hotel |
Find the best hotels for your next vacation:
Best price guaranteed or we refund 2x the difference.
| GO Voyages Hotels |
The smartest way to unblock more destinations in one go!
| Multi-city Flights |
Do you need a car at your destination? We’ve got you covered!
| GO Voyages Cars |
Meet the whole company and all our brands.
| Our brands |
Go Voyages Prime
Written by the company
- The world's largest travel membership
- Join millions of Prime subscribers and save every time you book. With Prime, you can unlock savings of up to €100 per flight, €270 off accommodation, and car rentals from just €12/day. Enjoy price freeze, VIP customer support, and the flexibility of a refund within 48 hours for extra peace of mind. Plus, we guarantee the best price on flights and hotels, or we’ll pay 2× the difference. Want even more? Upgrade to Prime Plus to access our highest discounts, enhanced benefits, and priority support for a truly premium travel experience.
Contact info
Calle de Manzanares 4, 28005 , Madrid, Spain
- www.govoyages.com
Go Voyages Prime
4.5
Excellent
76K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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My experience with Go voyages - Part 2
I bought a ticket from Go Voyages to fly from Panama to Paris to attend my grandfather’s funeral. The price of the Premium class ticket was good value, so I bought it.
Two days before my flight, I went to the Air France website to check the departure time, and saw that my booking had been cancelled.
I tried to contact Air France/KLM, but they couldn’t do anything and referred me to you.
I called Go Voyages’ customer service, who kept me on hold for several hours and kept referring me to Air France’s customer service, before telling me there was a technical issue and that many bookings had been cancelled unintentionally.
This caused me a great deal of stress, as I was travelling to my grandfather’s funeral.
You finally managed to book me another flight on the morning of the journey, but in economy class, and refused to book me a Premium class ticket, like the one I had originally purchased.
I therefore paid the price of a Premium Class ticket to travel for almost 10–11 hours in Economy Class; this is unacceptable.
Go Voyages booking: 24646991930
Original Air France/KLM Premium Class booking: Z9OE5S
I wrote many complaits to customer service, and emails, and nobody replies, would you have an email adress to which you do answer.
26 February 2026
Unprompted review
Reply from GO Voyages
Hi Kieran,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Govoyage cancelled my booking the day…
Govoyage cancelled my booking the day before departure without notice. I had to spend hours calling, missed check-ins and I had to pay extra for a new flight. Had to go to my aunts funeral. Still unresolved.
Only a chatbot online - no answer or communication.
25 February 2026
Unprompted review
Reply from GO Voyages
Hi Sara,
Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.
Please contact us at your earliest convenience with the following:
Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request
Once we have received these, we will gladly help you and answer any questions you may have.
Sincerely,
John
Customer Care Team
The person behide the call phone was very plaisant and gave me all info needed
Good service
11 March 2026
Tres satisfaction total
14 March 2026
Nora was excellent ⭐️
15 March 2026
Solution oriented
13 March 2026
good services
11 March 2026
WARNING
WARNING – Extremely concerning and dishonest practices.
This company charged €69.90 for a “Prime” subscription renewal to a credit card that does NOT belong to the account holder and without the authorization of the card owner.
This card had only been used in the past to purchase a flight. Yet they used the stored card details to charge a subscription renewal that had already been disputed the year before.
In March 2025 we formally complained about this abusive Prime subscription and they refunded €50 after we clearly stated that we did NOT want to remain subscribed. That refund is already proof that they were aware we did not want the subscription to continue.
Despite this, they charged the card again in 2026.
Their customer service is completely unacceptable. They keep sending irrelevant template responses that ignore the actual issue. Now that we have provided clear arguments showing they are in the wrong, they have simply stopped responding.
Charging a credit card belonging to someone else without explicit authorization and ignoring legitimate complaints raises very serious concerns about the integrity of this company.
Consumers should be extremely careful with this “Prime” program and with saving card details on this platform. Once your card is stored, it appears they may use it later for charges you never explicitly approved.
Avoid at all costs.
16 February 2026
Unprompted review
Reply from GO Voyages
Hi Caroline,
Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.
Please contact us at your earliest convenience with the following:
Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request
Once we have received these, we will gladly help you and answer any questions you may have.
Sincerely,
John
Customer Care Team
Merci Moussa
8 March 2026
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