It was successfull. But why using a phone call for modifying. The first booking was only with the Go Voyages Application. For another modification I did not have my phone with me so I spent 1 hour of... See more
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See what reviewers are saying
I would like to share my excellent experience with the customer service department. The agent, Issam, was incredibly polite and professional. He was quick to understand my frustration and handled the... See more
People in the phone were obviously not well informed about my reservation They told me wrong information. Fortunately I checked the général conditions of my flex tickets and I had to call back to i... See more
Company replied
My agent, Deborah, did an excellent job and took the time to solve my problem. She has been very professional and very nice. When I had to hold the line, she came back to me twice to explain the evolu... See more
Company details
About GO Voyages
Written by the company
GO Voyages is one of France's leading online travel retailers, offering travellers a broad and comprehensive range of products including flights, rail, hotels, dynamic flight + hotel packages, car rental and travel insurance.
Through GO Prime, the first and largest travel subscription programme, GO Voyages is revolutionising the way people research, book and enjoy travel.
GO Voyages is part of the eDreams ODIGEO group, eDreams ODIGEO is the world’s leading travel subscription platform, serving millions of customers globally.
Resolve issues quickly, and receive top-notch support effortlessly!
| Customer Service |
Find out our exclusive savings on flights, hotels and cars. Over 7 million people travel with Prime.
| GO Prime |
Search, find, and book cheap flights with ease—your journey starts here!
| GO Voyages Flights |
Find now better deals looking for flights + hotels.
| GO Voyages Flight + Hotel |
Find the best hotels for your next vacation:
Best price guaranteed or we refund 2x the difference.
| GO Voyages Hotels |
The smartest way to unblock more destinations in one go!
| Multi-city Flights |
Do you need a car at your destination? We’ve got you covered!
| GO Voyages Cars |
Meet the whole company and all our brands.
| Our brands |
Go Voyages Prime
Written by the company
- The world's largest travel membership
- Join millions of Prime subscribers and save every time you book. With Prime, you can unlock savings of up to €100 per flight, €270 off accommodation, and car rentals from just €12/day. Enjoy price freeze, VIP customer support, and the flexibility of a refund within 48 hours for extra peace of mind. Plus, we guarantee the best price on flights and hotels, or we’ll pay 2× the difference. Want even more? Upgrade to Prime Plus to access our highest discounts, enhanced benefits, and priority support for a truly premium travel experience.
Contact info
Calle de Manzanares 4, 28005 , Madrid, Spain
- www.govoyages.com
Go Voyages Prime
4.5
Excellent
76K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Efficient way to replay the customer
8 June 2026
great experience
5 June 2026
Wonderful agent with good knowledge of…
Wonderful agent with good knowledge of the product.
4 June 2026
Good job and good man
2 June 2026
thanks great
2 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
NO REFUND – Go Voyages is refusing to refund a canceled flights
Go Voyages is refusing to refund for a flight cancelled by Oman Air 5 months ago despite all emails sent
They have stopped responding to my queries and are hiding behind the excuse of "waiting for the airline." or "airline is refusing the refund" while airline has confirmed that the refund has been done
I have already provided all evidence
To anyone reading this: **DO NOT BOOK WITH THEM.** They are happy to take your money but will ghost you as long you will have an issue
27 December 2025
Unprompted review
Reply from GO Voyages
Hi Mickael,
Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.
Please contact us at your earliest convenience with the following:
Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request
Once we have received these, we will gladly help you and answer any questions you may have.
Sincerely,
John
Customer Care Team
My experience with Go voyage is really…
My experience with Go voyage is really amazing and I like everything about it . I am so happy to be a member. Thanks Go voyages
28 May 2026
Reply from GO Voyages
Hi Onyekachi,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Vicky
Customer Care Team
had an amazing experience with this…
had an amazing experience with this company. The customer service was excellent and very professional. The person I spoke with was the kindest and most respectful employee I have ever met. He was humble, patient, and explained everything clearly and in detail. He made me feel comfortable and truly cared about helping me. Honestly, one of the best people I’ve ever talked to. Thank you for the great service!
28 May 2026
Canceling Prime subscription
I had a Prime subscription for a few years but haven’t been using it at all recently; while it’s still an unnecessary extra step that we have to call in order to unsubscribe and it cannot be done through the account online, the customers service was very professional throughout the call, proposed inviting offers but still politely guided me till the full cancellation as requested.
27 May 2026
Reply from GO Voyages
Bonjour Rifka,
Nous apprécions que vous ayez pris le temps de rédiger un commentaire bien intentionné, et nous sommes très heureux d'apprendre que votre expérience a été positive.
Nous vous remercions d'avoir choisi de voyager avec GOvoyages. Nous nous ferons un plaisir de vous rendre service à nouveau à l'avenir.
Sincèrement,
ABDOU
Équipe de service à la clientèle
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