GO Voyages Reviews 

I have had a terrible experience with Go Voyages. I have been waiting months for a refund for a cancelled flight that I booked with Go Voyages. They told me I had to ask the airline for the refund and the airline told me it is the travel agent Go Voyages who had to initiate the refund request with the airline. The airline told me that Go Voyages had not used the correct procedure to obtain the refund. I have had several phone calls with the airline, Qatar Airways in Qatar and several phone calls with Go Voyages. When I dialled their Paris number my call was diverted to an agent in Morocco on another occasion to an agent in Dakar neither of whom could help. Two days ago I contacted the Paris office and was told I just had to wait and the refund would come. I asked to speak to this person's boss and the boss told me something different - that I had to contact the airline to seek the refund. I asked to speak to this person's boss and was told he would phone me back in 48 hours but he hasn't. I just phoned Qatar airways again and they said it is the travel agent who has to initiate the refund request.
I will never deal again with Go Voyages and you do so at your own risk

Terrible customer service.

I was unexpectedly charged €99 for a GO Prime subscription, yet I cannot find any GO Prime account linked to any of my email addresses, and I don’t even have an active booking with GoVoyages.

I have checked every email account I own and found absolutely no confirmation of any subscription. I have repeatedly tried to contact customer support to find out which account was charged and to request a refund.

The biggest issue is that nobody is responding to me. I am being ignored while €99 has been taken from my bank account. It is unacceptable that customers cannot get a simple explanation or assistance regarding an unauthorized or unidentifiable charge.

I am asking GoVoyages to investigate this charge immediately, tell me which account this GO Prime subscription is linked to, and issue a full refund.

Until this issue is resolved, I cannot recommend this company.

The staff was very helpful

Excellent agent

I wanted to modify my flight but it is not acceuil and requires a lot of payment from Margrele for modification, I still missed my flight.

My agent, Deborah, did an excellent job and took the time to solve my problem. She has been very professional and very nice. When I had to hold the line, she came back to me twice to explain the evolution of my request. Thank you very much, Deborah !!!

Excellent service

Thanx perfect experience

Expérience satisfaisante, et merci infiniment à Monsieur Adnen qui a été très à l'écoute.

I had a very good experience. I would especially like to thank the customer service agent who contacted me. They were kind, professional, and helpful, and made the process easier for me. Thank you for your support.

the kindness and professionalism of my interlocutor Fatima who was able to listen and solve my problem and answer all my questions in a satisfactory manner.

Very nice and very kind agent ! Thank you

I needed to cancel my prime and the person I talked to it was so helpful

Good service

Thank you for helping

Je n'achèterai plus avec go voyages.
Sur Skyscanner, le billet est le moins cher, mais lorsque vous finalisez la transaction en 5 minutes après avoir inséré votre numéro de carte, le prix du billet a prétendument changé.

Attention, lorsque vous appuyez sur la croix pour annuler la transaction, vous la validez en plus.

Par conséquent, j'ai acheté le billet plus cher que directement auprès de la compagnie.

******

I won't be booking with Go Voyages again.

On Skyscanner, the ticket was the cheapest, but when you finalize the transaction within 5 minutes of entering your card number, the ticket price supposedly changed.

Be careful, when you click the "x" to cancel the transaction, you also confirm it.

As a result, I ended up paying more for the ticket than I would have directly from the airline.

Super discussion

My experience was great because the advisor was extremely professional and resolved my problem like magic. I sincerely thank him for his help and efficiency. I am very satisfied with the service and delighted to be a GoVoyages Prime customer.