Sunwave is unilaterally cancelling electrical power contracts in the ISO-NE region. My contract was supposed to go through November 2023, but now (Feb 3, 2022) turned over to non-solar, non-renewable... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They just walked away from our contracts. This is awful. We have to find new providers with a possible war with Russia. Run away these people fast and do not look back. Maybe someone from Sunw... See more
The cost of electrical bills are higher during the colder months and Sunwave helps customers save money. Not only do i save money thru the winter season, I save money all year long. Sunwave let the cu... See more
After my contract with another power provider expired, they immediately jacked up the kw cost higher then what my electric company charged. I did an online search and found sunwave. The transition was... See more
Company details
Information provided by various external sources
Sunwave Gas & Power supplies electric generation service to thousands of homeowners and business consumers across North America. Choosing Sunwave is easy. We offer simple-to-understand plans at affordable prices. "Energy simplified" captures our philosophy that purchasing energy should be stress-free.
Contact info
9th Floor - 263 Tresser Boulevard, 06901, Stamford
- 1-855-478-6928
- customercare@gosunwave.com
- www.gosunwave.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Why raise my rates if I continue on …
Why raise my rates if I continue on without signing up. Seems stupid. You should renew at a lower amount to keep customers. I had to sign up for four months at a slightly higher rate.
Why?
Why not just re-offer the old offer to stay with you........
It was fast and easy to change suppliers
.Lowering electric bills is very …
.Lowering electric bills is very important to me. The generation cost is only about half of my bill and it seems I should have more control on all of it.
Low rates even after renewal.…
After my contract with another power provider expired, they immediately jacked up the kw cost higher then what my electric company charged. I did an online search and found sunwave. The transition was smooth & i was saving over 25% on the supply charge on my electric bill. My contract is set to expire but i agreed to a renewal with sunwave because they were still a lot lower tha my electric company.
I shopped for the best price in a 6 …
I shopped for the best price in a 6 month period
So happy I switched from Northeast …
So happy I switched from Northeast Utilities I received a much better rate.
Very helpful and great cuservice
Very helpful and great customer service
Great Service!
Whenever I have called regarding an issue (which really has only been once in the last year) or any interaction with a representative has been great. They have always been able to answer my questions. Even called regarding my newest rate and was given something better than what I had found available through Sunwave. They are very communicative in altering or reminding you when it comes to your enrollment or changing of rates etc. Would absolutely recommend this company!
Bait and switch
Bait and switch! Sent letter that the start date was one date then an email that they rolled it back. When contract expired they never sent notification by email or by letter. They said they did but absolutely did not. Then extended the billing period 2 more months after I called and cancelled their service. Would not work with me. An untrustworthy company! Beware

Reply from Sunwave gas+power
Smooth transition from previous supplier.
Smooth transition from previous supplier.
Rate is decent, was best deal I could get for the 4 month window I desired.
Changing suppliers 3x a year allows for the best deal.
Smooth transition from past supplier.
Smooth transition from past supplier.
Rate is decent, was best deal I could get for the 4 month window I desired.
Changing suppliers 3x a year allows for the best deal.
Sign up was quick an easy
Sign up was quick an easy - A quick call to Cust Service confirmed the Renewable Power was generated in my state
Rate 50% Higher than Promised
Have not called customer service yet, but my rate was supposed to be 0.06961 for 6 billing cycles, instead it came through at 0.099900. It took an extra month to switch over.
Always pleasant and helpful on the …
Always pleasant and helpful on the phone.
Still too expensive, but great communication
I think the price I'm paying for delivery of my electricity is still too high. The sole reason I have resigned with your company is because of your excellent communication, specifically when it came to having just one month left on my contract.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







