GO Rentals New Zealand Reviews 

2,597
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 433 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service provided by the team, mentioning that staff members are always welcoming, accommodating, and quick to assist with any questions. Consumers also appreciate the straightforward online booking system, which makes organizing a rental completely hassle-free from start to finish. A few other people also felt that the complimentary airport shuttle service made arrivals and departures extremely convenient and efficient. Reviewers repeatedly noted that the rental vehicles are maintained in a spotless, nearly new condition, providing a comfortable and reliable ride throughout their travels. People thoroughly enjoy exploring their destinations knowing they received great value and fair pricing.

What people talk about most

Service

Customers had positive experiences with service, frequently praising the fast and efficient airport shuttle,... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing the team as exceptionally friendly,... See more

Booking process

Customers consistently note positive experiences with the booking process, describing the online system and... See more

Product

People report positive experiences with product, highlighting that vehicles are exceptionally clean, modern,... See more

User experience

Consumers find user experience to be positive, highlighting a seamless process from online booking to vehicle... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I/We always booked go rentals whenever Me and my friends are visiting travelling especially South Island. Go rentals are very Quick and easy. The app is great no hassle for booking online. No... See more

Company replied

Rated 5 out of 5 stars

On-line booking system was easy to follow. Simple options to choose from and friendly counter staff upon arrival in Queenstown. Returning the rental car was just as easy as pick-up. Thank you for a... See more

Rated 5 out of 5 stars

I usually use another rental company but there were getting pricey. This is the first time using GoRentals the price was really good and staff was really good throughout everything. Will definitely b... See more

Company replied

Rated 5 out of 5 stars

We were put on an earlier flight due to our original one been delayed so we were 2hrs early to collect the car. Go Rentals came and picked us up, stored our bags at their depot and took us to a cafe c... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

Kia ora and welcome to GO Rentals. We’re a big team of extremely passionate people who GO further in every way to make your journey a roaring success. Wherever you’re going, whatever the reason, we’ll make you feel like it’s the most important thing in the world. Of course we have hundreds of safe, reliable, clean and affordable late-model vehicles like the other top companies. And what you see is what you get, meaning no hidden costs and the car you book is the car you drive. All that, plus our standout service, will really put a smile on your dial. So once you know where you’re GOing and who you’re taking, get in touch and let us get your ultimate Kiwi car rental experience underway.

GO further

Written by the company

Our Promise to you
We promise to give the best rental car experience you’ve ever had! We promise to provide safe, reliable, clean and affordable late-model vehicles. But it’s our car rental team and service that will really put a smile on your dial. Whether it’s rental cars, vans or 4 wheel drives you’re looking for, we have a solution for every occasion and every budget. GO Rentals started with only a couple of rental cars at our Auckland Car Rental branch. 25 years later we are one of the fastest growing car rental companies in New Zealand.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,597)

437 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A wonderful experience

The whole process from start to finish was amazing. The shuttle was exceptional, pick up and drop off couldn't have been easier, the car was immaculate, and the staff were all friendly and phenomenal. I will rent from them again on future trips.

14 April 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi Christopher, thank you for such an incredible review! We’re thrilled to hear the entire experience exceeded your expectations, from the shuttle service through to the vehicle and customer service. We truly appreciate your support and look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Great car great staff

Great car, friendly, courteous and efficient staff no hidden extras. A great company to deal with. We are repeat customers and will be back again for sure.

30 April 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi Peter, thank you for your continued support and kind feedback! We’re delighted you enjoyed the vehicle and our friendly team, and that there were no hidden surprises along the way. We can’t wait to welcome you back again.

Rated 5 out of 5 stars

Good customer service and vehicle was…

Good customer service and vehicle was as promised in excellent condition.

30 April 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi Sonam, thank you for your review! We’re pleased to hear the vehicle met your expectations and that you had a positive experience with our customer service team.

Rated 5 out of 5 stars

Great service

Great service, fast and easy to use.
On airport at Wellington, makes it great.

28 April 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi Andrew, thank you for the great feedback! We’re glad you found the process fast and easy, and that our Wellington Airport location added convenience to your trip.

Rated 5 out of 5 stars

Easy check-in and checkout

Easy check-in and checkout. Modern, safe car. Airport shuttle always nearby.
Staff were incredible!

29 April 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi Karyn, thank you for your wonderful review! We’re delighted you enjoyed the smooth process, modern vehicle, and convenient shuttle service. We’ll also be sure to pass your lovely comments on to the team.

Rated 5 out of 5 stars

Booked last minute and ease of…

Booked last minute and ease of collection and return was great. Staff were very accommodating and friendly.

25 April 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi Nik, thank you for your review! We’re pleased we could make your last-minute booking easy and stress-free. Great to hear our team looked after you well throughout the process.

Rated 5 out of 5 stars

Great service and great price

Easy process, friendly staff, great price. Would definitely use Go Rentals again

24 April 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi Aliesha, thank you for the lovely feedback! We’re so glad you found the process easy, our team friendly, and the pricing great value. We’d love to welcome you back again soon.

Rated 5 out of 5 stars

Good value, great cars and close to the airport!

The whole process of collecting and dropping off the rental car was super easy and smooth. The company is just a few minutes walk from the airport terminal which was really convenient. The car we had was new, well-maintained and a joy to drive.

18 April 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi Jo, thank you for your fantastic review! We’re thrilled you enjoyed the convenience of our airport location and the smooth collection and return process. Great to hear the vehicle made your trip even more enjoyable.

Rated 5 out of 5 stars

Great service

Great service, easy as

23 April 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi Hitesh, thank you for your review! We’re so pleased you found the experience easy and enjoyed the great service from our team.

Rated 5 out of 5 stars

Just an easy process

Just an easy process, with great rates(VFM) especially the reduced cost for insurance! and the shuttle driver was exceptional. Highly recommend this group.

23 April 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi Nerida, thank you for the amazing recommendation! We’re delighted you enjoyed our rates, insurance options, and easy process. We’ll also be sure to pass your kind words on to the shuttle driver.

Rated 5 out of 5 stars

The staff were amazing at every step of the process

The staff were amazing and very accomodating. The car was in immaculate condition and it was great value for money. I even left my sunglasses in the vehicle and they came back to the airport to drop them off. Top notch effort and I’ll definitely be using them when I come back

24 April 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi Cate & Kadin,

Thank you for such an amazing review! We’re thrilled our team could help at every step and even reunite you with your sunglasses 😊 That’s exactly the kind of service we aim for. We look forward to welcoming you back next time!

– The GO Rentals Team

Rated 5 out of 5 stars

Excellent Service

Excellent Service, great value. Car was new, clean and exactly as ordered.

23 April 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi Noel,

Thanks for your kind words! We’re glad everything met your expectations and you enjoyed a clean, new vehicle at great value.

– The GO Rentals Team

Rated 5 out of 5 stars

Friendly

Friendly, efficient service. Easy booking process. Shuttle to and from airport in Christchurch quick. Thanks Joey & staff.

23 April 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi there,

Thank you for your great feedback! We’re glad you found the process easy and efficient, and we’ll be sure to pass your thanks on to Joey and the team.

– The GO Rentals Team

Rated 5 out of 5 stars

Reliable cars

Online check-in was very helpful because it saved so much time and by the time I arrived there to pick up my rental car, everything was set for me to drive the car. I recommend this company. The full coverage insurance was a must. Less worry for you and just to enjoy the beautiful New Zealand.

22 April 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi Grace,

Thank you for your thoughtful review! We’re glad the online check-in made things easier for you and you could enjoy your trip with peace of mind. Appreciate the recommendation!

– The GO Rentals Team

Rated 5 out of 5 stars

Rented a car at the Nelson Airport

Rented a car at the Nelson Airport. Everything went perfectly from start to finish. Friendly and efficient staff. Vehicle was clean and ready to go. Return process was simple. Price was very fair.

6 April 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi Brian,

Thanks for your fantastic review! We’re pleased everything went smoothly from start to finish and you found great value with us.

– The GO Rentals Team

Rated 5 out of 5 stars

We've tried a couple of other rental…

We've tried a couple of other rental car companies and Go Rentals is the best.

21 April 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi Lynda,

Wow, thank you! Being your top choice means a lot to us. We really appreciate your support.

– The GO Rentals Team

Rated 5 out of 5 stars

would def use them again.

friendly, efficient and easy.

17 April 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi Lucilla,

Thanks so much! We’re glad you found everything friendly, efficient, and easy and we’d love to have you back again.

– The GO Rentals Team

Rated 5 out of 5 stars

Easy to book

Easy to book, friendly and helpful staff. Car was in good condition.

15 April 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi Jane,

Thank you for your kind review! We’re pleased booking was easy and our team could help make your experience a good one.

– The GO Rentals Team

Rated 5 out of 5 stars

Christchurch car rental

On the three occasions I’ve had the pleasure to visit Christchurch we have hired cars using Go Rentals. And on every occasion, the service and people have been excellent .. highly recommended 😊

17 April 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi Allan,

Thank you for your continued support! We’re delighted to hear you’ve had consistently great experiences with our Christchurch team. That means a lot to us 😊

– The GO Rentals Team

Rated 5 out of 5 stars

Rav 4 Hybrid

Online booking process was easy and quick. When we arrived to collect car, staff explained well and clear. Car was clean inside and outside. Free shuttle from airport was available.

8 April 2026
Unprompted review
GO Rentals New Zealand logo

Reply from GO Rentals New Zealand

Hi there,

Thank you for your lovely review! We’re glad everything from booking to pick-up was smooth and you enjoyed the RAV4 Hybrid.

– The GO Rentals Team

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