I arrived at your store in Taunton and Jonathon and Stuart were brilliant. Such excellent customer service to help me locate the product I needed, escorted me to exactly what I wanted and giving me cl... See more
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We went shopping for provisions for my daughter's first school week away at charterhouse. We must have looked lost after finding a coat, waterproof trousers when we were looking at waterproof shoes... See more
Company replied
Was helped and served by Jonathan who was very very helpful and knowledgeable. Nothing was too much trouble for him and he took as long as was needed to ensure we got what was right for us. Made us wa... See more
Company replied
I never received an email to say my items were ready for collection. On the off chance I went to the store, one part of the order was there, the other has been posted to my old address. Terrible servi... See more
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Company details
About GO Outdoors - Taunton
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
UNIT 2-3, ST Johns Retail Park, TA1 2BB, Taunton, United Kingdom
- 01823 792992
4.9
Excellent
4K reviews
Asks customers to review
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Great service Jonathan was very helpful…
Great service Jonathan was very helpful and knowledgeable in the footwear department.
7 October 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Went to purchase a new pair of walking…
Went to purchase a new pair of walking shoes & Jonathan was very helpful
7 October 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Helpful staff good value for money
Helpful staff who stopped what they were doing and took me to the various products i was interested in. Top quality customer care and good value for money
29 August 2026
Reply from GO Outdoors - Taunton
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Great help from Jonathan
Jonathan was very helpful in assisting me to choose and purchase a new pair of hiking boots.
5 October 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
⭐⭐⭐⭐⭐
We went shopping for provisions for my daughter's first school week away at charterhouse. We must have looked lost after finding a coat, waterproof trousers when we were looking at waterproof shoes because a lovely male staff member came over and explained how best to measure her feet and which ones would be better for her trip.
We left feeling extremely confident in our purchases and loved that the membership card gave us a good discount as we bought alot!
Would highly recommend, friendly staff and an amazing array of choices. ⭐⭐⭐⭐⭐
21 September 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Great customer service
Jonathan was outstandingly helpful, bringing me several pairs of walking boots to try on, unasked. Yet not pushy and not sniffy about me wanting "cheap" boots. (Temporary pair while my expensive boots are sent off for repair, though I wouldn't call them THAT cheap!) Can't comment on the boots themselves yet, but the customer service was excellent.
1 October 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Jonathan was extremly helpful and…
Jonathan was extremly helpful and patient whilst I tried on several pairs of walking trainers/boots. Thanks for your advice & help.
28 September 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Huge thank you to Jonathon for your…
Huge thank you to Jonathon for your help today. Delighted with the service.
28 September 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Footwear enquiry
Had the help of Johnathon from store today and trying to find the correct footwear that I required. He was very helpful indeed and got me the answers that footwear that I am looking for. Very warm and friendly experience and he had great knowledge that helped me.
28 September 2026
Unprompted review
Reply from GO Outdoors - Taunton
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Friendly and professional
We received brilliant service from Stuart at your Taunton store. We looked at a premium Páramo coat yesterday but wanted a day or so to think it over, as it was a big purchase. Stuart was friendly, helpful and understanding, which made the whole experience really enjoyable. He even managed to sort us out with a little extra discount, which we really appreciated.
A big thank you, Stuart! A credit to the store, and we’d happily recommend him to anyone!
27 September 2026
Unprompted review
Reply from GO Outdoors - Taunton
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Lilly helped myself and my 93 year old…
Lilly helped myself and my 93 year old blind dad with massage rollers.
Very informative. Very helpful.
Huge store. Huge range of equipment. Well stocked.
Thank you Lilly!
26 September 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Jonathan who served me in the women's…
Jonathan who served me in the women's shoe department was extremely helpful and efficient, even though their were a number of customers all trying on shoes at the same time. I am very pleased with my purchase a pair of Meindl walking shoes from sale stock, discounted by £30
23 September 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
It was Dan who assisted me today and I…
It was Dan who assisted me today and I have to say he went beyond and above with his helpfulness … Well done Dan, your a credit to Go Outdoors Taunton branch.
24 September 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Excellent service and advice from the…
Excellent service and advice from the staff. Nathan in particular took time to explain the best items for our needs and offered good advice.
15 September 2026
Unprompted review
Reply from GO Outdoors - Taunton
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Great customer service as always
Great customer service as always, collected my order, fast and efficient would highly recommend
11 September 2026
Reply from GO Outdoors - Taunton
Hi
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Jonathan was very helpful- thank you…
Jonathan was very helpful- thank you for your help and service :)
23 September 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Was very pleased to see Jonathan on…
Was very pleased to see Jonathan on duty today (22 September 2026) as he has, over the years, always been very helpful, knowledgable and pleasant re walking boots and shoes.
He didn't disappoint and this made for a 5 stars visit.
Thank You,
Peter D
22 September 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Jonathan served me and he was excellent…
Jonathan served me and he was excellent most helpful charming and patient thank you
22 September 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Extremely helpful staff
Jonathan was extremely helpful in assisting my husband and myself in sorting some new walking footwear.
21 September 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Helpful staff
The staff. The stock. You’ve always got what we need. The chap who helped my husband with his various shoe selections was super helpful and never once made us feel we were being difficult. He was friendly and knowledgeable.
20 September 2026
Unprompted review
Reply from GO Outdoors - Taunton
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
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