Great variety of products so we can always find exactly what we need. Penny was really helpful with suggestions for what I might need for my first multi-day walking expedition, I even returned later o... See more
Company replied
Location
Switch locationFox Valley Retail Park, S36 2AB Stocksbridge, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Go Outdoors Stockbridge is probably about 30 minutes drive from my location, but it is such worth a trip. The staff here are so helpful and are always extremely professional and friendly. I would lik... See more
Company replied
Went in for children’s coats for back to school and was serviced by Heidi &Eleanor and I was blown away when she explained to me everything about washing them because I had no idea waterproof coats ne... See more
Company replied
Steve is an asset to your store. He was extremely friendly knowledgeable and patient especially when we were trying lots of boots. He also told us about special offers in store. 10 out of 10 for Steve... See more
Company replied
Company details
About GO Outdoors - Stocksbridge
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Fox Valley Retail Park, S36 2AB, Stocksbridge, United Kingdom
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Penny's Service and Telephone Enquiry…
Penny was helpful patient and friendly when she served me today. Also I phoned in earlier in the week to ask about specific items and found them as advised.
5 March 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Penny was fantastic
5 March 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Attention to detail in finding the…
Attention to detail in finding the right walking boot and fit for my needs Heidi’s knowledge was outstanding. Then at the till Freddie (I believe to be new) was methodical and confident as he had josh overseeing him who was very polite.
Services was outstanding five stars
27 February 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Nice friendly polite staff
Nice friendly polite staff, helpful. served today by Eleanor/ruby
28 February 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great advice from Heidi!
Heidi gave excellent help and advice when I was looking to buy a pair of walking boots. She is obviously very knowledgeable on the footwear they sell.
Eleanor at the till was friendly and helpful when I paid for them
28 February 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Attentive
Attentive, helpful and friendly service provided by Patrick in store today.
27 February 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Stocksbridge
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Good selection of walking shoes
Good selection of walking shoes. Served by Pat & Hannah, who were knowledgeable & very helpful.
24 February 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent service from Laren
Very happy with the coat I bought in store at Fox Valley. Many thanks to Lauren for helping me and being patient while I tried on nearly every brand in the shop
20 February 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Served by Steve
Visited today with my Husband, I was after a new pair of walking boots, served by Steve, very knowledgeable and professional, asset to Go Outdoors my Husband even bough another pair of walking shoes.
15 February 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Really helpful member of staff
Really helpful member of staff, with plenty of knowledge to help me decide on a pair of walking boots.
15 February 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Bought everything my daughter needed…
Bought everything my daughter needed for her Duke of Edinburgh expedition. Staff were all very friendly. Steve and Freddy were very helpful on walking boots.
15 February 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Went to buy some walking boots
Went to buy some walking boots. Steve was really helpful, helping me with different brands and styles while it was busy and helping other customers too.
15 February 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Steve is very helpful
Steve was very good with helping me with running shoes, despite being quite busy on a Sunday it didn’t feel like anything was too much trouble for him. He’s friendly and knowledgeable of footwear available in store.
15 February 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very helpful assistant
Very helpful assistant, Phil. Friendly and polite. Helped to find the best fit of walking boots for my grandson, not the most expensive. A contrast to the assistant we dealt with in a similar shop nearby. (Begins with R)
14 February 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
We went to Go Outdoors as we needed…
We went to Go Outdoors as we needed some walking boots for our teenage son. We were served by Steve who gave us some helpful and knowledgeable advice, which was much appreciated.
14 February 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great customer service today from Jo…
Great customer service today from Jo and Lucy. They couldn't have been any more helpful and took time to meet my needs 5*
12 February 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Quick delivery
Quick delivery. Quality items. Changed my mind on one of them and the return process in store was easy with no fuss.
3 February 2026
Reply from GO Outdoors - Stocksbridge
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Lovely Team
We visited the Fox Valley store and as usual it was an enjoyable experience.
My only concern was that there appeared to be a lot more staff downstairs than upstairs and Tom was on his own upstairs with quite a few customers.He was doing a great job but it was a big ask
30 January 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
A good experience
I was looking for a pair of lightweight, waterproof walking boots and was served by Tom who was very helpful and with great patience found me a pair that I really like. I am very pleased with my purchase. The young lady at the till was also very friendly and helpful. A good experience.
7 February 2026
Unprompted review
Reply from GO Outdoors - Stocksbridge
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.