Great shopping experience in a customer-friendly store with brilliant Staff. Big shout out to Lynn who introduced me to the Go Outdoors Club Members card which did really save me tens of ‘££’ discoun... See more
Company replied
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This is a great store, it's spacious the staff are friendly 😁 big shout out to Sean for helping me choose my jacket, I love it. Also Kerry, you dispense happy to you customer, thank you go outdoors I... See more
Company replied
Customer service terrible. A lot of the items are placed under the wrong price labels on the shelves. Ended up buying 2 over priced items, and spent some time confirming the real prices. One lady staf... See more
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We needed to get more camping bits, even though there wasn't many prices on items, the staff are absolutely awesome! Nathan helped us find everything we needed and had great knowledge on each item, Da... See more
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Company details
About GO Outdoors - Milton Keynes
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Central Retail Park, Patriot D, MK13 8PU, Milton Keynes, United Kingdom
- 01908 062849
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Daniele Paolucci was helpful polite and…
Daniele Paolucci was helpful polite and had great advice and recommended the offers that I picked up. Real customer service a credit to the complete outdoors.
13 September 2026
Unprompted review
Reply from GO Outdoors - Milton Keynes
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Milton Keynes
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
⭐ Thank You Molly & Sean for Your Excellent Help and Support
. I’m very pleased with the outcome of my recent visit to Go Outdoors Milton Keynes. After a difficult couple of weeks, things were finally sorted to a very good standard. I’d especially like to thank Molly, the assistant manager, who was exceptionally professional, approachable, kind, and understanding. She listened carefully, took ownership, and sorted everything out. I’m also grateful to Sean, the manager, for being very understanding and supportive. Both made me feel my concerns were being taken seriously. I’m very happy with the final outcome and the way the team handled it.
12 September 2026
Unprompted review
Reply from GO Outdoors - Milton Keynes
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Went to the store to specifically look…
Went to the store to specifically look at some tents and cycling equipment to find that the whole of the upstairs was closed for stocktaking on a Sunday afternoon at 2.30pm ,wouldn't mind so much but travelled 15 miles to get there.
13 September 2026
Unprompted review
Reply from GO Outdoors - Milton Keynes
Thank you for taking the time to leave your feedback.
We have contacted the store that you visited and they have advised that the upstairs section of the store was open to customers while that stocktake was being carried out and that there was signage to this effect. Please accept my apologies if this was not made clear to you, especially after you had travelled some distance to visit.
We do hope to see you in store again soon to provide you with an improved service.
Kind regards,
GO Outdoors Customer Care Team
Rome
We found everything we wanted and saw some other bits as well.
Went to the checkout and Rome, who served us, was friendly, efficient and polite.
12 September 2026
Unprompted review
Reply from GO Outdoors - Milton Keynes
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Didn’t have the physical card as it was…
Didn’t have the physical card as it was lost and Rome at the till was brilliant helped me out with all even giving me a new card.
Thank you very much Rome
12 September 2026
Unprompted review
Reply from GO Outdoors - Milton Keynes
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Daniel was particularly helpful and…
Daniel was particularly helpful and friendly at the check-out!
10 September 2026
Unprompted review
Reply from GO Outdoors - Milton Keynes
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Staff helpful
10 September 2026
Unprompted review
Reply from GO Outdoors - Milton Keynes
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
The cashier Daniele Paolucci made my…
The cashier Daniele Paolucci made my experience swift and easy very friendly bloke, top man
10 September 2026
Unprompted review
Reply from GO Outdoors - Milton Keynes
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Thank you Go Outdoors everyone so…
Thank you Go Outdoors everyone so helpful and Daniel helped us at desk. Great service and very happy to explain.
10 September 2026
Unprompted review
Reply from GO Outdoors - Milton Keynes
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Kerry was amazing
Kerry was amazing - very helpful and patient with finding a pair of walking boots and she was a great laugh too!
8 September 2026
Unprompted review
Reply from GO Outdoors - Milton Keynes
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Good products and great service
Good products and great service, especially Lynn who served me.
8 September 2026
Unprompted review
Reply from GO Outdoors - Milton Keynes
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Thank you James E. Great customer service!!
I visited MK store a couple of weeks ago as I needed a part for my airtent pump. I was helped by James E who spent time with me going through all the attachments and sizes. He very kindly gave me a replacement from the store cupboard. I didn’t expect that and really appreciated it as I didn’t need to buy the whole thing. Thank you James :)
19 August 2026
Unprompted review
Reply from GO Outdoors - Milton Keynes
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Visited the store today to buy…waterproofs
Visited the store today to buy waterproofs for my children. Asked a member of staff if there were any more children's waterproof trousers anywhere else as there were only a few pairs in the children's section, to be told these were the only ones. By the till we found a whole display of both trousers and coats with about 100 pairs. Not very helpful.
5 September 2026
Unprompted review
Reply from GO Outdoors - Milton Keynes
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Wanted to upgrade our tent
Wanted to upgrade our tent, was looking at two in particular. Relatively novice campers so asked for advise. James helped us, his knowledge and advice were so helpful. Gave us a few camping tips too. Really nice guy, personable, knowledgeable and friendly. Got what we wanted and a few extra bits and came away happy customers.
3 September 2026
Unprompted review
Reply from GO Outdoors - Milton Keynes
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Was helped with the tents
Was helped with the tents. Bloke was very knowledgable and even tried helping with a customer collection issue! Served by Daniele paolucci who was very nice and friendly and was kind and let me leave a 30kg tent behind the till whilst I browsed the fishing gear
2 September 2026
Unprompted review
Reply from GO Outdoors - Milton Keynes
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great shopping experience
Easy to find, good parking, amazingly large store with many bits of kit open and available to try. Including - chairs, sleeping bags, air mattresses etc. and the tents are fully setup instore and outside on artificial grass. Wow. Very helpful staff, no pressure selling. A thoroughly enjoyable shopping experience. Saved at least £94 off items purchased. Very happy, quality products. Thank you.
28 August 2026
Unprompted review
Reply from GO Outdoors - Milton Keynes
Hi,
We're really glad you took time out to rate us as 5 stars here on Trustpilot. Hopefully we can deliver more wow experiences for you in the future.
Thanks again,
Go Outdoors Customer Care Team
Membership scheme isn't great
Their membership scheme is a bit of an annoyance as you have to pay for it every year simply to get prices that match other shops. The system itself isn't very slick - I ordered as part of an online purchase, and I've been given a number but not a physical or e-card - so I have to log it (and the purchase date) for future use.
22 August 2026
Reply from GO Outdoors - Milton Keynes
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
GO Outdoors MK
Great experience as usual. Special thanks to Molly and Luke for their help!
27 August 2026
Unprompted review
Reply from GO Outdoors - Milton Keynes
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Rome was amazing
29 August 2026
Unprompted review
Reply from GO Outdoors - Milton Keynes
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
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