Looking for a new pair of waterproof walking boots. As we were browsing we were approached by the lovely Phoebe who took the time to point out the ranges that fit the criteria. Once done she let us c... See more
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Phoebe was so helpful and friendly helping us look at different walking boots. She provided useful information about the different brands and what materials to look out for etc. definitely made a pote... See more
Company replied
I can usually find exactly what I want in the Loughborough store & they stock a wide range for all outdoor activities. The staff are friendly & helpful including Emily who was working in the tills thi... See more
Company replied
When ordering online I never received any notification that my order was ready to collect. When I checked the website it said it was being picked but if you go to the shop app it says ready to pick up... See more
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Company details
About GO Outdoors - Loughborough
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Bishop Meadow Road, LE11 5RE, Loughbrough, United Kingdom
- 01509 273706
4.8
Excellent
3K reviews
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Just went to have a look around....
My wife and I went to Go Outdoors today to merely have a look around with no intention of buying anything and ended up purchasing a display tent thanks to the knowledge and service skills of your colleagues Josh T and Lochlan. We had several interactions with both colleagues and as camping novices we received great service from initial description of the product to the final packing and collecting of the item. Based on this purchase we also bought some additional products to go with the tent.
Great guys
Thanks
20 September 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Phoebe went well out of her way to help…
Phoebe went well out of her way to help me get the correct walking boot for me. A credit to her for all her help
19 September 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Well laid-out store
Well laid-out store. Not too cluttered (like it used to be)
Emily & colleagues were very helpful
17 September 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
We went to Go Outdoor to buy some stuff…
We went to Go Outdoor to buy some stuff for my daughter's DofE
We were served by Phoebe
An exceptional experience
She was absolutely amazing
As she herself has already done the DofE Bronze and Silver, and currently doing her gold, she was able to give my daughter and I lots of advice
We didn't feel pushed into buying anything, we just went through what we needed and she spent alot of time helping my daughter choose her walking boots, bag etc
Very much appreciated
Thank you Phoebe
19 September 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
When ordering online …
When ordering online I never received any notification that my order was ready to collect. When I checked the website it said it was being picked but if you go to the shop app it says ready to pick up. Once I collected my order I received a notification that it was ready to collect. When ever i have gone to pick up an order there is never anyone at the counter. So have to search for sales person. Once he arrived he was apologetic and everything went well. You're computer system needs looking at.
13 September 2026
Reply from GO Outdoors - Loughborough
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
This shop is amazing
This shop is amazing! It had everything we could think of and more. Meena made our experience so much better and she was so helpful! Definitely would recommend.
17 September 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Walking pole & backpack advice & purchase
Emily and Ryan ( earlier visit) explained how to use the walking poles and how to attach them to my new backpack. Awesome service at GoOutdoors, Loughborough!
17 September 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Never had a problem shopping at the …
Never had a problem shopping at the Loughborough branch, helpful and knowledgeable staff. Bought all of our camping gear from them and online that 5hey didn’t have in stock. Will definitely use again.
30 August 2026
Reply from GO Outdoors - Loughborough
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Was left 40 minutes in the shop and no service the told to leave as shutting
Formal complaint submitted and nothing done. Will never shop here again
29 August 2026
Reply from GO Outdoors - Loughborough
We are sorry to hear about your experience in store. What you have described is not acceptable and certainly not the level of service we aim to provide.
Please accept my apologies that you have not received a reply to your formal complaint. Rest assured that all feedback is taken seriously and your comments have been passed on to the store's management team for them to investigate further and for improvements to be implemented.
Thank you for leaving your feedback and for bringing this to our attention. We hope that you will choose to visit a GO Outdoors store again in the future to allow us the chance to improve upon your experience.
Kind regards,
GO Outdoors Customer Care Team
Emily was extremely patient and helpful…
Emily was extremely patient and helpful in sorting out a membership issue.
15 September 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
It took a surprisingly long time to get…
It took a surprisingly long time to get to the store. I was quite disappointed in how long it took. I had no notification that it was at the store. I only found out because I went to the store and asked them if they could find out what had happened. The in store salesperson was very helpful.
2 September 2026
Reply from GO Outdoors - Loughborough
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great service again from Meena today
Great service again from Meena today, very calm, composed and very helpful. Star!
10 September 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Meena - excellent customer service
Meena helped me - really polite, explained thw store card which I then bought & I got a huge discount. Meena was friendly & professional- brilliant!
9 September 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
All in stock, staff helpful
I went to buy a few items in preparation for a trip I'm taking shortly. All of the items were in stock.
On buying the items, I had a couple of problems, Meena guided me through and sorted the problems very professionally. She was thorough and friendly throughout.
9 September 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Meena was fantastic
Meena was fantastic
I initially called and she checked stock twice for me while on the phone as sometimes the website doesn't give upto date info.
When i arrived at the store meena greeted me with a lovely smile and had put my order behind the counter at the till.
Very friendly....very helpful....excellent
Thanks meena
Mark....Whitwick
9 September 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Very pleasant and helpful staff
Very pleasant and helpful staff. Served efficiently and with a smile by Luke at the checkout
7 September 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
So very helpful
When I asked for help, two colleagues helped, one of whom took additional time to show me options.
Thank you.
7 September 2026
Unprompted review
Reply from GO Outdoors - Loughborough
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Excellent store with great service
Excellent store with great customer service. Josh was really helpful when I returned a faulty tent bought online before helping us choose a new one.
5 September 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Dale was really helpful.
Dale was really helpful.. very knowledgeable as well.
5 September 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great Customer service
Unfortunately, had to return a tent, but having previously emailed Go-Outdoors concerning the matter, Josh was able to provide a full refund immediately. He also arranged a replacement and took care of the whole transaction efficiently and effectively. Best customer service in a long time! Well done Josh 🤟🏾👏🏾🤣
5 September 2026
Unprompted review
Reply from GO Outdoors - Loughborough
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
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