We went to Go Outdoor to buy some stuff for my daughter's DofE We were served by Phoebe An exceptional experience She was absolutely amazing As she herself has already done the DofE Bronze an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My wife and I went to Go Outdoors today to merely have a look around with no intention of buying anything and ended up purchasing a display tent thanks to the knowledge and service skills of your co... See more
Company replied
When ordering online I never received any notification that my order was ready to collect. When I checked the website it said it was being picked but if you go to the shop app it says ready to pick up... See more
Company replied
Never had a problem shopping at the Loughborough branch, helpful and knowledgeable staff. Bought all of our camping gear from them and online that 5hey didn’t have in stock. Will definitely use again... See more
Company replied
Company details
About GO Outdoors - Loughborough
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Bishop Meadow Road, LE11 5RE, Loughbrough, United Kingdom
- 01509 273706
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never had a problem shopping at the …
Never had a problem shopping at the Loughborough branch, helpful and knowledgeable staff. Bought all of our camping gear from them and online that 5hey didn’t have in stock. Will definitely use again.
30 August 2026
Reply from GO Outdoors - Loughborough
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Was left 40 minutes in the shop and no service the told to leave as shutting
Formal complaint submitted and nothing done. Will never shop here again
29 August 2026
Reply from GO Outdoors - Loughborough
We are sorry to hear about your experience in store. What you have described is not acceptable and certainly not the level of service we aim to provide.
Please accept my apologies that you have not received a reply to your formal complaint. Rest assured that all feedback is taken seriously and your comments have been passed on to the store's management team for them to investigate further and for improvements to be implemented.
Thank you for leaving your feedback and for bringing this to our attention. We hope that you will choose to visit a GO Outdoors store again in the future to allow us the chance to improve upon your experience.
Kind regards,
GO Outdoors Customer Care Team
Emily was extremely patient and helpful…
Emily was extremely patient and helpful in sorting out a membership issue.
15 September 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
It took a surprisingly long time to get…
It took a surprisingly long time to get to the store. I was quite disappointed in how long it took. I had no notification that it was at the store. I only found out because I went to the store and asked them if they could find out what had happened. The in store salesperson was very helpful.
2 September 2026
Reply from GO Outdoors - Loughborough
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great service again from Meena today
Great service again from Meena today, very calm, composed and very helpful. Star!
10 September 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Meena - excellent customer service
Meena helped me - really polite, explained thw store card which I then bought & I got a huge discount. Meena was friendly & professional- brilliant!
9 September 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
All in stock, staff helpful
I went to buy a few items in preparation for a trip I'm taking shortly. All of the items were in stock.
On buying the items, I had a couple of problems, Meena guided me through and sorted the problems very professionally. She was thorough and friendly throughout.
9 September 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Meena was fantastic
Meena was fantastic
I initially called and she checked stock twice for me while on the phone as sometimes the website doesn't give upto date info.
When i arrived at the store meena greeted me with a lovely smile and had put my order behind the counter at the till.
Very friendly....very helpful....excellent
Thanks meena
Mark....Whitwick
9 September 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Very pleasant and helpful staff
Very pleasant and helpful staff. Served efficiently and with a smile by Luke at the checkout
7 September 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
So very helpful
When I asked for help, two colleagues helped, one of whom took additional time to show me options.
Thank you.
7 September 2026
Unprompted review
Reply from GO Outdoors - Loughborough
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Excellent store with great service
Excellent store with great customer service. Josh was really helpful when I returned a faulty tent bought online before helping us choose a new one.
5 September 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Dale was really helpful.
Dale was really helpful.. very knowledgeable as well.
5 September 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great Customer service
Unfortunately, had to return a tent, but having previously emailed Go-Outdoors concerning the matter, Josh was able to provide a full refund immediately. He also arranged a replacement and took care of the whole transaction efficiently and effectively. Best customer service in a long time! Well done Josh 🤟🏾👏🏾🤣
5 September 2026
Unprompted review
Reply from GO Outdoors - Loughborough
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Kellys Kettle
We bought a cycle helmet, the gentleman in the cycle area was very helpful. While paying for that we asked if they stocked Kellys Kettles. Emily on the desk didn't know, but contacted someone who did. Turns out they don't stock them, but he went the extra mile to check.
4 September 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I found everything I needed in store…
I found everything I needed in store today and with my discount card I saved some money as well. I didn't need any help from the staff as I knew what I wanted to buy. At the checkout I was served by Emily who was very professional. Good customer service for me.
4 September 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Excellent service from Paige &Ryan
Excellent customer service from Ryan, helped us to choose the right tent and accessories. Also reminded us about the 120 minutes parking limit, which he sorted for us, it took a lot of deliberation to choose the tent!
Big thanks also to Paige, who checked us out at the tills. Answered some queries that we had and explained about the warranty on the items. Service with a smile, which is rare these days.
1 September 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Attended the store to return an item…
Attended the store to return an item and collect something ordered online.
No staff at the collection point, then had to wait for them to log on.
Upon returning the other item, there was very little explanation for what the process was. Poor engagement by the member of staff.
20 August 2026
Reply from GO Outdoors - Loughborough
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Josh was very helpful
Josh was very knowledgeable and listened to what I needed. He was very honest and didn’t just try to sell me the most expensive cool box, so I really appreciate that. The store isn’t the easiest to navigate but staff are very keen to help xx
30 August 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Dale at the Loughborough store was…
Dale at the Loughborough store was brilliant and knowledgeable. Thank you
27 August 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Why is it that whenever l go to…
Why is it that whenever l go to GoOutdoors l always end up having to renew my discount card???!
Maybe l should visit the store more often??!!!!
Thanks Luke for being helpful & friendly even though my visit was very brief! 🙏👍
26 August 2026
Unprompted review
Reply from GO Outdoors - Loughborough
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.