GO Outdoors - Loughborough Reviews 

Really good selection good service can’t be faulted, keep up the good work 👍🏻

Great shop. Always a good variety of stock.
Friendly and knowledgeable staff (especially Emily and Kasey) Also, my dog loves to go and is made to feel welcome.

Emily was amazing!
We had a right nightmare with a gift card and had to call the main office to sort it out.
Emily was so patient and professional as we took up quite a lot of time, but she sorted us out brilliantly!
When talking to my Mum and Dad, they also said they have had brilliant service from Emily, and they think she should be the manager! Thanks Emily you were EPIC!

Very helpful and friendly service

Fantastic reductions in this very genuine sale. Served by Emily who guided us with issuing an up to date loyalty card for the store. Very friendly, professional and knowledgeable. Bought 3 items.

Dale was extremely helpful and provided excellent customer service throughout. The bike department has always been great at this store, with knowledgeable staff who are happy to help. Another positive experience.

Order arrived quickly. No problem returning one of the items. Dealt with swiftly.
It's a nice big store with almost everything you could possibly want to enjoy your outdoor fun, camping, fishing, hiking, swimming etc.

We were served by Henry. We had a bunch of questions for him regarding hiking and camping, which he was more than qualified to answer. Incredibly patient, polite, and helpful. Thank you, Henry

The G.O.A.T

Both Emily and Phoebe helped me buy the tent I wanted. As a first time camper, it was really important that I had the right equipment. Phoebe was exceptional in my journey of buying my camping equipment. Thank you go outdoors for everything I needed to enjoy our first time camping 🏕️

Great selection of products and great prices, especially for members, really knowledgable helpful staff in store and plenty of stuff out to look at

Served today by Josh T and Josh K. Both were helpful when in the process of renewing my membership I realised I had misplaced my bank card so had to return to the car. I had actually left it in store when trying on shoes and luckily it was still on the seat in store. On my return they kindly continued with the process with sympathy and understanding without embarrassment. Thank you.

⭐⭐⭐⭐⭐ Outstanding customer service at GO Outdoors Loughborough

I don't often leave reviews, but after the experience I had at GO Outdoors Loughborough, I felt the team deserved some recognition.

I first visited the store to purchase a Berghaus Air 400XL Nightfall tent, and Josh served me on the till. He was friendly, welcoming and easy to chat to, making the whole experience enjoyable from the start.

It's always nice to be served by someone who genuinely seems to enjoy helping customers.

A short while later, I needed to return to the store to discuss my purchase and asked if I could speak to the duty manager. Henry came over and was absolutely brilliant. He listened carefully to my query, took the time to understand the situation and worked hard to find the best outcome. At no point did I feel rushed or like I was an inconvenience. He was professional, patient and genuinely wanted to help.

While we were there, we were also buying a Cadac cooker, gas cartridges and a few other camping essentials. Henry even made sure my Blue Light discount was applied where possible, which was a lovely extra touch and much appreciated.

What really stood out throughout both visits was the atmosphere in the store. Every member of staff we came across was friendly, approachable and happy to help. There was a genuinely welcoming feel, and it was clear that customer service is something the team takes pride in.

Josh gave me a fantastic first impression of the store, and Henry's excellent customer service reinforced it. Both are a real credit to GO Outdoors Loughborough.

A huge thank you to Josh, Henry and the rest of the team for making what could have been a stressful situation so easy to resolve. I'll definitely be returning for future camping and outdoor gear and wouldn't hesitate to recommend this store to family and friends.

Five stars – thoroughly deserved! ⭐⭐⭐⭐⭐

Fantastic customer service by Lily and Lochlan who both helped us throughout the store. Very knowledgeable and met all of ours needs for camping. Thank you!

The member is staff was very knowledgeable and helpful, when choosing a new pair of walking shoes.

I’d been looking for an E bike that was foldable and a friend suggested Go Outdoors.
So after reserving a bike I’d then seen on their website sale, I went to the Bike 365 section to get more details on my chosen purchase. Unfortunately it wasn’t suitable because of the battery set up.
But, the young man who served me, Lochlan….. talked me through other options and I chose a much better quality bike.
A good purchase made, also with a safety helmet and security chain.
Lochlan was very professional, patient and helpful, advising me of the 6 week bike check up and other services they provide at bike 365 and completing a full safety check before completing the sale.
Very happy with the service I received
I love my new bike, it’s fantastic to get out and about and enjoy some fresh air and sunshine.

Josh T’s customer service was outstanding and he went above and beyond …

Phoebe was a great help today with her camping knowledge, and Great service from Emily when paying really kind and both great customer service. I will definitely shop again. Well done both

Phoebe was a great help to us today; made our experience at Go Outdoors Loughborough so much better.

This store is on my doorstep so I use it quite a bit. Staff are always really helpful (especially Emily), whether buying products or using the parcel shop. Top marks all round 😁

Very efficient refund service on store when I returned shorts that were a poor fit