Absolutely brilliant service by James today regarding buying fishing equipment, he went above and beyond. My husband walked out that shop with a big smile on his face. Happy customer's
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See what reviewers are saying
There is a huge selection of top brands and quality products available. We were helped by Vicky, She helped selecting the right product and checking stock for sizes.
Company replied
We visited our Go Outdoors Liverpool branch today to purchase an air tent. Morgan was the assistant who gave his expert knowledge on various tents. We were very impressed with the air tent he highly r... See more
Company replied
Order made on click and collect. Acknowledged immediately, followed up with advisory that order was ready for collection within an hour. Duly collected from store. No faffing about.
Company replied
Company details
About GO Outdoors - Liverpool
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
107 Rimrose Road, Bootle, L20 4HN, Liverpool, United Kingdom
- 01513 059590
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Great shop
Lovely shop great offers staff friendly couldn’t fault whenever I have gone here got some great stuff in here.
8 September 2025
Unprompted review
Reply from GO Outdoors - Liverpool
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Staff very friendly and helpful
Staff very friendly and helpful, lots of camping stuff to choose from.
6 September 2025
Reply from GO Outdoors - Liverpool
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Always a great experience
Always a great experience - helpful, friendly and polite staff - and if course gear at a decent price 👌
4 September 2025
Reply from GO Outdoors - Liverpool
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great outdoor store
Great products, great staff and big discounts.
Thanks to Ryan for tracking down the price of the sleeping bags I brought to the till, which ended up costing less than I expected.
Go Outdoors Liverpool is the first place I go for all of my families kit.
6 September 2025
Unprompted review
Reply from GO Outdoors - Liverpool
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Some staff better than others
Went here to get some gloves I’d seen online. Asked a member of staff ( who I think is was the manager ) He really couldn’t be bothered and was next to no help.
I decided to check on my membership card renewal date, and the young woman at the till, Jenny, was absolutely lovely. She went above and beyond and actually checked the stock on the gloves I wanted. When she found they were only available on line, she helped me place an order.
She did all this with a smile.
Perhaps the first member of staff I encountered could take a leaf out of her book!
4 September 2025
Unprompted review
Reply from GO Outdoors - Liverpool
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Poor customer service on the shop…
Poor customer service on the shop floor.
No one interested in assisting and give impression they dont want to be in their jobs
3 September 2025
Reply from GO Outdoors - Liverpool
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Had email to say my click and collect…
Had email to say my click and collect was ready to collect a week later after ordering got there to find my order has been spilt up and still not there I originally went to collect an item that was in stock got there and wasn’t
2 September 2025
Reply from GO Outdoors - Liverpool
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Liverpool
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Liverpool
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
The angling customer service person…
The angling customer service person called James, he was extremely helpful with my grandson helping him choose the correct fishing rod for his venture into fishing. James showed various rods for the type of fish my grandson was to fish for, he spent time and effort assisting in choice of reels and loures to attract the Pike, James was extremely pleasant and knowledgeable in the section and we appreciated his time and dedication shown to us as customers
2 September 2025
Unprompted review
Reply from GO Outdoors - Liverpool
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
amazing customer service went in…
amazing customer service went in looking for pike gear got all the help i needed from james great customer service 👏
2 September 2025
Unprompted review
Reply from GO Outdoors - Liverpool
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Young Adam was a great help
A very pleasant experience buying a pair of walking shoes . Young Adam helped me , he was honest with his advice , patient and stuck with me to ensure he had the right sizes in stock . Excellent sales qualities and very rare these days .
25 August 2025
Unprompted review
Reply from GO Outdoors - Liverpool
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Ryan and David were very helpful
Ryan and David were very helpful, great service from great staff.
23 August 2025
Unprompted review
Reply from GO Outdoors - Liverpool
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Just what I needed
After ordering items online that got returned to the warehouse despite going camping in 2 days!!
Ryan and Becky helped me in store, got the items our family needed. Could not recommend the store and these two any more. Thank you 😊
23 August 2025
Unprompted review
Reply from GO Outdoors - Liverpool
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Click and collect 2 part order.
I received a email saying my order was in stock and awaiting collection. I travelled to store to find only half of my order had arrived ( two part order) why wasn’t I told only one item had arrived. It took two more trips to the store to complete my order.
It was not the stores fault,they were very good
20 August 2025
Reply from GO Outdoors - Liverpool
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Really helpful guys in there
Really helpful guys in there, not often I go into somewhere and they understand what I want from the broken gibberish knowledge I know about camping and attachments. Really helped me a lot, the fella with the beard, pretty laid back and wanted to help! Will be coming back to this go outdoors store specifically because of them 👍🏽
21 August 2025
Unprompted review
Reply from GO Outdoors - Liverpool
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Liverpool
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Love your shop good pricing good stock…
Love your shop good pricing good stock also friendly staff and helpful to
15 August 2025
Reply from GO Outdoors - Liverpool
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Always good
Always good deals an as a local place i go too for all my stuff i need i get an if not in they order for me many thanks 🫡
13 August 2025
Reply from GO Outdoors - Liverpool
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Becky is amazing
Went to store yesterday (11/08) to purchase a new tent after being helped by Calum I believe his name was I then go the amazing assistance from Becky who went above and beyond to find me a ground cover for the tent I have purchased she searched and found me an alternative which will absolutely sort me out.
Thank you the Liverpool store keep up the hard work….ignore the 1 star reviews they are just Karen’s
11 August 2025
Unprompted review
Reply from GO Outdoors - Liverpool
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
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