Malala served us soon after we walked in. In search of the correct walking boots she gave us good information on the different functions of the boots. Then trying on varying sizes until we got the cor... See more
Company replied
Location
Switch locationAcademy Street 3-9, IV1 1JN Inverness, Scotland, GB
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See what reviewers are saying
Alison was very helpful with her advice about boots and places for repairs. Sadly they didn't have boots I could use, but I did end up with some great DRY™ Rannoch Moor Gaiters I'm quite satisfied wit... See more
Company replied
Went in store looking for specific items I found online but couldn't find them all. Spoke to Harry who was extremely informative and helpful. He located all the items I was looking for and was able to... See more
Company replied
Chris helped me find the perfect pair of waterproof boots. He was with me for ages explaining all the different types I could get and which would be best for me. I am so glad I walked in when Chris wa... See more
Company replied
Company details
About GO Outdoors - Inverness (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Academy Street 3-9, IV1 1JN, Inverness, Scotland, United Kingdom
4.9
Excellent
644 reviews
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This company invites their customers to review, whether positive or negative
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New boots
Forbes and Filip were helpful! I got myself a new pair of hikers and appreciated the help!
19 September 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Amazing service and friendly staff
Amazing service and friendly staff! Thank you very much nice lady at the checkout who helped me with my hat purchase - you made me feel very welcome in Inverness :)
17 September 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Both Alison & Makala were both very…
Both Alison & Makala were both very efficient, friendly & helpful, during my visit today, taking the time to deal with my transactions. Both members are a credit to the company, providing excellent customer care.
17 September 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Went into the Inverness express store…
Went into the Inverness express store today where we were assisted by Alison. Alison was brilliant, very helpful and a good laugh whilst serving us. Store was great with some good deals. Cheers Alison for helping with my coat and shoes :)
17 September 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Great service and friendly
Makala provided helpful advice and was knowledgeable and friendly. Thanks
17 September 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service
I was served by Jean.Luc who’s was very well informed on the boots and walking shoes I purchased. Friendly helpful and efficient….thanks for a great experience of customer service 😊
14 September 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
My daughter and I popped in today to…
My daughter and I popped in today to pick up a waterproof coat ( overlooked in the panic packing last night!)
Happily we found exactly when we needed and in the sale too- who doesn’t love a bargain ? I also picked up a couple of other extra layers ( you can never have too many layers with Scottish weather right?)
The lovely lady who helped us guided me towards what I needed and we chatted about our impending canoe trip. She suggested a little local bakery to have a quick bite at before jumping on the bus. Thank you so much for all the help and guidance - such friendly service- above and beyond!
16 September 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Friendly staff
Friendly staff, with Dawn and Mikala being super helpful. Had just the kit I needed, and decent price point too
16 September 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
The staff were very friendly and…
The staff were very friendly and helpful. Nothing was a bother for them.i left a happy customer.
14 September 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
The staff in store today were very…
The staff in store today were very pleasant and helpful, Dawn at the till was particularly nice cheerful and polite.
16 September 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
I dropped my wallet in this store a few…
I dropped my wallet in this store a few years ago and had over £200 inside it. I was told by the store manager they checked cctv and conveniently there was a blind spot where i dropped it. I am convinced the staff knew more than they let on. It was January 2023 and it was never returned.
16 January 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thank you for taking the time to leave your review of your visit to one of our stores in January 2023.
We are sorry to learn that your wallet was lost within the store and that our colleagues were unable to assist you with locating it.
We have contacted the store involved and their CCTV footage for this date is no longer available. Please accept our apologies for this.
We do hope that GO Outdoors can be of assistance again in the future.
Kind regards,
GO Outdoors Customer Care Team
Thank you, Jean-Luc!
Jean-Luc was great, he helped us find our perfect shoes for hiking. He was very patient and helpful. The store was very tidy and had everything for an outdoor experience.
16 September 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Malala was very helpful
Malala was very helpful. Found exactly what I needed. Thanks!
15 September 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Great range of outdoor gear
Great range of outdoor gear! Super helpful and friendly staff
14 September 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Thanks Alison for your helpful and kind…
Thanks Alison for your helpful and kind support!
14 September 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
I have arthritis in my back and had…
I have arthritis in my back and had forgotten my walking stick. I went in to buy one. Dawn who served me was very helpful. Helped me to take out a membership and saved me money. Because she knew I was using the stick straight away she cut the labels etc off. Was very cheery...
14 September 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Helpful staff
Filip was very helpful confirming the right price for the butane gas that we purchased.
6 September 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
I had a really great experience with…
I had a really great experience with Sean Luc. He was extremely helpful and patient when helping me choose the best bag for college. He took the time to understand what I needed and gave me some really good advice without making me feel rushed. Sean was also very friendly, polite and welcoming throughout. I’m really happy with the bag I chose and really appreciate his excellent customer service. Thank you, Sean! ⭐⭐⭐⭐⭐
13 September 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
5 start customer service
Makala was very helpful and made me very welcome when popping in to go outdoors Inverness. Brilliant customer service. Thank you Makala!
9 September 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Excellent service from Makala
Excellent service from Makala - much obliged!
12 September 2026
Unprompted review
Reply from GO Outdoors - Inverness (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
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