Myself and my mate were there for quite a while we were a bit unsure but we’re never bothered once. Got to the tills and payed and realised I’d forgotten a couple extra small items so Matthew let us k... See more
Company replied
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See what reviewers are saying
I had to contact my local GoOutdoors regarding an online purchase that I needed to exchange and wanted to do so in store. My call was answered by a young man called Daniel. Daniel was extremely help... See more
Company replied
All the staff were extremely helpful and friendly. Which helped me find the right products. This is something you don’t expect from a larger company, but their help made it feel more like a small nich... See more
Company replied
I requested to order replacement tent poles, I got lucky because they had exactly what I needed without ordering. I spoke with Jack over the phone, then he served me in store on the same day. Very ple... See more
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Company details
About GO Outdoors - Hull
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Clough Road Retail Park, Clough, HU6 7PT, Hull, United Kingdom
- 01482 429679
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Kylie Was absolutely amazing
Kylie Was absolutely amazing , absolute credit to the team ! Made me feel welcome and came out with everything I needed thank you !!
27 August 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Carrie was great help!
27 August 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
An amazing shop
An amazing shop
Will shop here again.
Mathew who served us was very professional.
27 August 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Ryan and Lewis very helpful assisting…
Ryan and Lewis very helpful assisting me with my purchase.
26 August 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Friendly helpful service .
23 August 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great experience
Bough a rab jumper and was assisted by Matthew who gave us amazing recommendations that fitted out criteria perfectly, had a great experience today, found exactly what I had been searching for. Thanks Matthew
22 August 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
We were served by Matthew
We were served by Matthew, what a wonderful helpful young man, nothing was too much trouble, very professional.
22 August 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Matthew was very polite and kind
Matthew was very polite and kind, very talkative and helped us with everything we needed
22 August 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great in store experience
Attended the Hull store to pick up a collection, only to find a few other bargains, along with a great prompting to visit the massive sales section from store assistant Hannah, who was amazing with advice and assistance. Came out with an absolute armful of bargains.
15 August 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Sam went above and beyond to find me…
Sam went above and beyond to find me stock that was still on a pallet on the warehouse as I needed the items for a camping trip this weekend. He was very polite and helpful even when he returned with one and I asked for another! Thank you Sam! 🤩
19 August 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Easy To Order Well Packed And Fast…
Easy To Order Well Packed And Fast Delivery Thank You.
9 August 2026
Reply from GO Outdoors - Hull
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Hull
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
so easy to find things
so easy to find things, helpful staff. Girl on till Lydia was amazing. So helpful and knowledgeable. Was a pleasure to shop in store Hull Clough Road.
19 August 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I had a problem with a product and they…
I had a problem with a product and they sorted it straight away.
Was very impressed
Thank you very much 😀
11 August 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Incredibly helpful staff
Incredibly helpful staff. Adam was excellent in assisting with my questions and went above and beyond to help. Always enjoy coming to this store.
18 August 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Bought camping mat
Bought camping mat. Helpful that several were there for you to try and Carrie helpful finding the one we liked from those on the shelf.
18 August 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Really helpful and friendly the service…
Really helpful and friendly the service and staff was struggling to find the right product and Carrie helped really well and advised what was best lovely lady.
18 August 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Fantastic service
Fantastic service. Liam and the team were incredibly helpful throughout and got me a great deal. Very grateful and love my new bike and equipment!
18 August 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
I went in store today to sort out a…return
I went in store today to sort out a return. Matthew was very helpful, pleasant, polite and sorted my return out for me very quickly and without any difficulties.
17 August 2026
Unprompted review
Reply from GO Outdoors - Hull
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Matthew went out of his way to help me…
Matthew went out of his way to help me while I was in the shop
17 August 2026
Unprompted review
Reply from GO Outdoors - Hull
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
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