Delivery very good. Excellent with arranging returns. The socks I bought are very comfortable. The Merrell goretex size 9.5 have come up rather small but are very waterproof.
Company replied
Location
Switch locationSouth Street 3, DT1 1BL Dorchester, England, GB
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See what reviewers are saying
Heidi was great. She offered me a membership with no pressure to join. Ended up buying a RAB jacket and she was able to give me a military discount. Awesome associate, awesome store.
Company replied
Ellie was extremely helpful as well as being friendly. I didn't need any real help finding what I wanted but Ellie gave useful advice when the payment machines played up. Very happy with the gloves I... See more
Company replied
Although my preferred choice was not available in my size, Amy was patient and knowledgeable. She was able to find a suitable alternative amongst the sale items, which also saved me a few pounds.
Company replied
Company details
About GO Outdoors - Dorchester (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
South Street 3, DT1 1BL, Dorchester, England, United Kingdom
4.9
Excellent
275 reviews
Asks customers to review
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Ellie and Amy Dorchester
Ellie and Amy were hugely helpful yesterday in finding me a pair of walking boots. They managed to secure me a £30 discount. 5* service.
15 September 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Exactly what I was looking for
Amy and Ellie led me to exactly what I was looking for, the style and price I wanted. Completed my purchase of walking shoes in no time. Many thanks!
14 September 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Helpful staff in great shop
Ellie was extremely helpful as well as being friendly. I didn't need any real help finding what I wanted but Ellie gave useful advice when the payment machines played up. Very happy with the gloves I got (found them easily too in the well-laid out shop) - all ready for colder weather now.
11 September 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
The staff at the Dorchester shop are…
The staff at the Dorchester shop are helpful and friendly. Great customer service.
2 September 2026
Reply from GO Outdoors - Dorchester (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Welcomed to store and helped in choice…
Welcomed to store and helped in choice of walking boots.Helped throughout visit by Ellie who was knowlegable and keen to help.
9 September 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Amy in the Dorchester store is excellent
Amy in the Dorchester store is excellent and polite.very professional always welcoming and happy to help
9 September 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Very helpful and positive in their approach
Cher and Ellie helped me in my search for waterproof walking shoes. They were both very cheerful and helpful and did their best to find what I was looking for. I highly recommend this branch of Go Outdoors!
3 September 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Eben
Eben, was more than helpful , can’t praise her enough. Wish every shopping experience was as good!!
6 September 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Ellie went above and beyond
Ellie was so lovely and went above and beyond during our visit.
Discount for scout leaders is also a great initiative by Gooutdoors.
6 September 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Staff were very helpful and friendly
Staff were very helpful and friendly. Products are ace.
31 August 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Dorchester (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Excellent service by Cher
Excellent service by Cher. V helpful and knowledgeable.
28 August 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very helpful and friendly Amy
Very helpful and friendly Amy. Lovely item purchased.
19 August 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
I came in looking for a rucksack for a…
I came in looking for a rucksack for a 3 day hike in Dartmoor. I was served by Tom who was very informative and recommended the right bag for me, as well as a dry bag due to the weather looking quite wet and stormy.
27 August 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Amazing staff
I went in quickly just before a festival to buy a rucksack and Heidi was an absolute gem helping me find the right one for me and was very knowledgeable, and super friendly.
Thank you very much !
25 August 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Came in to the store today and was…
Came in to the store today and was served by Eben and Cher, they were very informative and gave great service. A pleasurable shopping experience
24 August 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Pleasant experience
Went into the Dorchester store today and was greeted politely and ask how they could assist me. I went in for a particular item which unfortunately they did not have in stock but they showed me alternatives that would meet my needs. I came away with an alternative jacket. It was a pleasant experience from start to finish, i will use them again. Thank you
22 August 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Today I visited you Dorchester and was delighted with the help I received from Amy & Cher
Today I visited your Dorchester Store and was very pleasantly surprised the two members of staff that assisted my purchase were Amy and Cher they were both helpful polite nothing seemed to much trouble not only do they do the branch credit also the company. Please pass on my gratitude for their assistance. I look forward to meeting them again in my future purchases
22 August 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Fantastic service!
Heidi was my extremely helpful assistant, taking trouble to find the best solution for my need.
I was looking for a particular waterproof backpack liner. When we realised that it would be too big for my backpack and that they didn't have a smaller one, Heidi suggested that I look at the drysacks which are lighter and more flexible, with a greater range of sizes. It was extremely useful that we could try out both the liner and the drysack in my own backpack.
Heidi was attentive, friendly and knowledgeable, and made my purchase a pleasure. Thanks!
20 August 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Buying waterproof coats
We were served by Heidi who helped us find the items we were looking for. She unpacked a number of items of clothing so that we could try them on and check that we were satisfied. She informed us of money saving offers.
20 August 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
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