Absolutely love go outdoors they have some brilliant clothes and footwear for both men and women and they have a lot of good sale prices I would recommend to everybody? Delivery is fast and efficien... See more
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Fantastic shop with a massive variety of outdoor gear! What truly made my visit 5 stars was the exceptional customer service from Sarah. She was incredibly lovely, patient, and knowledgeable, giving... See more
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staff very helpful, especially Brad who gave good advice on an expensive coat. Sarah was very supportive too. Well worth the a visit with excellent stock levels.
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Went to buy a new pair of walking boots as mine were 2 years old and had passed their best. Would like to thank Jack who was very patient and gave good advice as I tried on several different pairs unt... See more
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Company details
About GO Outdoors - Coventry
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Canley Road, Canley, CV5 6RN, Coventry, United Kingdom
- 02476 933728
4.7
Excellent
2K reviews
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Great service
Great service, great smile, great conversation.
You need more staff like Mansha
Regards Revel Funeral Service
6 June 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Got exactly qhat i needed wirh the help…
Got exactly qhat i needed wirh the help of a very friendly and helpful sales assistant Jack.
Thanks so much Jack!
6 June 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Poor communication
Item not in stock in store, asked if I could order online? Staff advised yes, however, did not offer to check if available.
I ordered the item.
No tracking was available.
I phoned the store to check if arrived - staff at store was helpful and confirmed order had arrived.
On arrival to store - directed by helpful staff member to pick up point. Informed would notify pick up point that I was on my way. No staff available at pick up for several minutes!
30 May 2026
Reply from GO Outdoors - Coventry
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Coventry
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great customer service
Exactly what I wanted at a good price and with great customer service
5 June 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Very friendly staff and good variety of…
Very friendly staff and good variety of things in store.
Collection and Amazon locker are easy to use, too!
1 June 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Excellent Customer Service from Phoenix
My brother and I went into store to find some walking shoes for our upcoming holiday. Phoenix was incredibly helpful, giving us shoe suggestions, advice on how to wear them correctly, maintenance and even analysing my gait. Whilst we didn’t find anything for our specific needs, we left feeling really impressed by Phoneix’s knowledge, professionalism and patience. As per previous reviews, she really is a credit to Go Outdoors and to herself and will go very far in whatever she does in the future. Thanks Phoenix and team.
30 May 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Phoenix was amazing in store today
Phoenix was amazing in store today. She gave us some really good advice regarding running shoes and laces. Really knowledgable and warm. Would recommend her serve for any sports goers!
30 May 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
I was buying some walking boots and was…
I was buying some walking boots and was unsure what I needed. Phoenix was fantastic, helping me pick the right boots, giving me care tips and generally helped me through the process greatly.
30 May 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Phoenix was outstanding her knowledge
Phoenix was outstanding her knowledge, explanation and awareness of tips and tricks was brilliant! Fantastic service thanks
30 May 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Great advice and time to check out the…
Great advice and time to check out the footwear. Pheonix was a great help.
30 May 2026
Unprompted review
Reply from GO Outdoors - Coventry
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
phoenix was great
phoenix was great, perfect customer service would come again just for her!
30 May 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
phoenix was lovely and show me how…
phoenix was lovely and show me how everything worked in a very nice way over amazing experience
30 May 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Phoenix was very busy but did not…
Phoenix was very busy but did not hesitate to find the time to help - thank you
30 May 2026
Unprompted review
Reply from GO Outdoors - Coventry
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Love this store
Love this store, spend far too much money, Phoenix was very helpful on the footwear department
30 May 2026
Unprompted review
Reply from GO Outdoors - Coventry
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Was assisted by phoenix today at the…
Was assisted by phoenix today at the Coventry branch.
Very professional and went way and above what my expectation was.
She helped me to pick the correct walking boots for my hiking.
I suffer with plantar fasciitis so have to be careful when purchasing footwear.
She explained the differences between high arch support and also thicker soles.
Explained how to clean and maintain the new boots.
Honestly perfect in every way. A real credit to the store and also the go outdoors family
30 May 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Purchased a roof tent
Purchased a roof tent , wich unfortunatly would not fit in the van to take home, ed the worker not only bought it out , unpackaged it and helped fit so we could take it away , so helpful polite and friendly , we would of been stuck without him ,10 out of 10 customer service :)
29 May 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Lots of good products at good prices
Lots of good products at good prices
28 May 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Very helpful and friendly staff
28 May 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Had a good choice of products and…
Had a good choice of products and offered very good advice.
19 May 2026
Reply from GO Outdoors - Coventry
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
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