Fantastic shop with a massive variety of outdoor gear! What truly made my visit 5 stars was the exceptional customer service from Sarah. She was incredibly lovely, patient, and knowledgeable, giving... See more
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staff very helpful, especially Brad who gave good advice on an expensive coat. Sarah was very supportive too. Well worth the a visit with excellent stock levels.
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It was overall terrible. Me and my family went for preparation towards a trip. My sister has a student discount so on everything we get 20 % off and it was all okay until we paid. However , the option... See more
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Went to buy a new pair of walking boots as mine were 2 years old and had passed their best. Would like to thank Jack who was very patient and gave good advice as I tried on several different pairs unt... See more
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Company details
About GO Outdoors - Coventry
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Canley Road, Canley, CV5 6RN, Coventry, United Kingdom
- 02476 933728
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Phoenix helped me loads
Phoenix helped me loads, listened and understood what I wanted and helped me find my winter coat - thank you
25 October 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Coventry
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Just been served by Pheonex at coventry…
Just been served by Pheonex at coventry store extremely helpful!.
25 October 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Fantastic customer service from Jack
Fantastic customer service from Jack. Recommended the perfect waterproof and nothing was to much trouble
25 October 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Reply from GO Outdoors - Coventry
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Coventry
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Coventry
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Coventry
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Fantastic shop with a massive variety…
Fantastic shop with a massive variety of outdoor gear! What truly made my visit 5 stars was the exceptional customer service from Sarah. She was incredibly lovely, patient, and knowledgeable, giving me tailored advice to find exactly what I was after. The shop in Coventry is well-organised, spacious, and competitively priced. Highly recommend it – massive thanks to Sarah!
20 October 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
staff very helpful
staff very helpful, especially Brad who gave good advice on an expensive coat. Sarah was very supportive too. Well worth the a visit with excellent stock levels.
20 October 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
The staff were very friendly at the…
The staff were very friendly at the till, Sarah served us and helped us sign up for a membership card.
26 August 2026
Unprompted review
Reply from GO Outdoors - Coventry
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
A good experience
A good experience, good range of products and friendly helpful staff
19 October 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
It was overall terrible. Spend your time somewhere else.
It was overall terrible. Me and my family went for preparation towards a trip. My sister has a student discount so on everything we get 20 % off and it was all okay until we paid. However , the options of thick waterproof coat were very limited. When we paid , the cashier said it was 20% off but it wasn’t. In fact , she somehow accidentally scanned everything twice. So we paid $100 more than we should have. In the end , we went to mountain warehouse. There were loads of options and was all pretty cheap. Unlike Go outdoors. The staff at Go outdoors were not friendly at all and they were arrogant. When we asked to return everything they were very rude. Overall , do not bother coming here, spend your time elsewhere, somewhere worth spending your time on.
18 October 2026
Unprompted review
Reply from GO Outdoors - Coventry
We always aim to provide excellent customer service and a wide range of products and we are disappointed that this was not your experience during your visit to one of our stores.
The student discount that we offer does have some exclusions and these are detailed on our website. Please accept my apologies if this was not made clear.
We apologise that our colleague made an error when scanning your items and that this led to an overpayment being taken. We do appreciate the frustration caused.
We hope that you will choose to purchase from Go Outdoors again the future to allow us the chance to improve upon your experience.
Kind regards,
GO Outdoors Customer Care Team
Great customer service from adam .
4 October 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Phoenix was exceptionally helpful…
Phoenix was exceptionally helpful knowledgeable and very keen to help
11 October 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Phoenix was incredibly helpful with…
Phoenix was incredibly helpful with fitting and teaching things about laces I never knew
11 October 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Coventry
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Phoenix was really helpful
Phoenix was really helpful. Gave me new tricks to tying g my laces and advised on a different size, which feels much better.
11 October 2026
Unprompted review
Reply from GO Outdoors - Coventry
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
helpful and friendly staff
Jack was really helpful in finding the right stuff and giving some good recommendations. Also really friendly!
11 October 2026
Unprompted review
Reply from GO Outdoors - Coventry
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Employees very helpful and nice
Employees very helpful and nice- I spoke to Laura who helped me pick out some climbing shoes that fitted me personally. I also spoke to Pheonix who was very knowledgeable in climbing shoes and how to tie them and helped me pick a good pair too😁
11 October 2026
Unprompted review
Reply from GO Outdoors - Coventry
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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