Visited the Alnwick store and had excellent service. The assistant was polite and helpful, giving me advice on various shoes making sure they were suited to my needs. Sadly, they didn’t have my prefer... See more
Company replied
Location
Switch locationWillowburn Retail Park, Taylor Drive, NE66 2JH Alnwick, England, GB
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See what reviewers are saying
It's nice to find a store that welcomes dogs. The staff were very friendly. Sally, in particular, was a great help. She checked various prices and discounts available through Blue Light etc. Sally was... See more
Company replied
I went to the Alnwick store to find a new pump for my airframe tent. Sam and Debs were very helpful and found exactly what we needed. We got back to the campsite and were undercover just in time for a... See more
Company replied
Ordered bike early wed morning still hasn't arrived now Sunday the following week! No updates no tracking! Phoned courier company who have passed on to a third party! Without telling me! Ph... See more
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Company details
About GO Outdoors - Alnwick
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Willowburn Retail Park, Taylor Drive, NE66 2JH, Alnwick, England, United Kingdom
4.7
Excellent
667 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Have stopped selling propane gas but…
Have stopped selling propane gas but advised us where we could purchase it.
Helpful friendly staff.
1 June 2025
Reply from GO Outdoors - Alnwick
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
The person at the checkout very…
The person at the checkout very helpfully told me that there was a 10% discount available with certain memberships, including the National Trust.
24 May 2025
Reply from GO Outdoors - Alnwick
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great experience in the Go Outdoor…
Great experience in the Go Outdoor store in Alnwick. Had everything we needed (dry robes, sleeping bags, coats..) at good prices and even got extra discount for showing a National Trust membership card! The store staff member (female) sorry I didn’t get her name was super helpful and gave me and my family a personal 1-2-1 shopper experience, helping find everything we needed for our camping trip. She’s clearly super good at her job because all the other staff were asking her where things were and what the stock levels were, and she knew EVERYTHING! Will definitely be shopping in Go Outdoors again.
25 May 2025
Reply from GO Outdoors - Alnwick
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Debz was helpful and polite
Debz was helpful and polite. Excellent service.
30 May 2025
Unprompted review
Reply from GO Outdoors - Alnwick
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent staff service
Excellent staff service, friendly and competent. A good range of clothing at very reasonable prices.
29 May 2025
Reply from GO Outdoors - Alnwick
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Disgruntled customer
The company is very good and prices are reasonable but since we signed up we have got consent emails one after another and it's beginning to get under my skin if I thought it would be like this I would definitely not have signed up a few times a year is OK but not every day
26 May 2025
Reply from GO Outdoors - Alnwick
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Alnwick
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Caring service
Dropped into nearby store, whilst on extended motorhome tour, for essential supplies. Friendly caring staff introduced me to the membership and saved me quite a surprising amount! Not been a customer before, well I certainly am now, thanks to the lady who served me.
25 May 2025
Reply from GO Outdoors - Alnwick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Alnwick
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
The product was everything that I…
The product was everything that I wanted and the the delivery was spot on.The staff at Alnwick were excellent and I can't fault anything in the product and the service I received.
22 May 2025
Reply from GO Outdoors - Alnwick
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Friendly staff and always helpful
22 May 2025
Reply from GO Outdoors - Alnwick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Greta customer service from Jack at the Alnwick store
I visited Go Outdoors in Alnwick last week.
I originally went for a walking pole, the one I wanted wasn't on display.
I then started looking at walking boots. I asked a young man, Jack, for some help. He helped me choose a suitable pair of boots (I have arthritis in my ankle) demonstrating his knowledge of the products. After choosing my boots, I showed him a photo of the Brasher pole I wanted (to match the one previously bought in store), he then went to check the stock, however there were none available.
I can't praise this young man highly enough. He was friendly, professional and knowledgeable.
14 May 2025
Reply from GO Outdoors - Alnwick
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Reply from GO Outdoors - Alnwick
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Alnwick
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Alnwick
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Very good customer service
Very good customer service. Shop was well stocked. Shop is very clean.
6 May 2025
Reply from GO Outdoors - Alnwick
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Helpful member of staff
Visited the store yesterday looking for new walking shoes, Niahm was really helpful, had to order the colour I required, she sorted it all out, excellent customer service,
6 May 2025
Unprompted review
Reply from GO Outdoors - Alnwick
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent customer service
Excellent customer service - Alnwick store have really knowledgable and helpful staff.
4 May 2025
Reply from GO Outdoors - Alnwick
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
walking boots.
We went to buy new walking boots.. the man who helped with sized and information was very helpful, he ludtdned to what we needed and advised with out being pushy or overbearing.. he also advised on socks suitable for this time of the year.
The guy on the check out was also very attentive and professional.
4 May 2025
Reply from GO Outdoors - Alnwick
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
I finally found a jacket I liked
I finally found a jacket I liked! Debz helped us swap membership addresses as we had moved, and also took our payment, she was very helpful and interested in our day. Nice helpful woman!
One of the male floor staff also gave us great service in choosing our product.
Thank you guys, I will call again.👍
28 April 2025
Unprompted review
Reply from GO Outdoors - Alnwick
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
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