GolfNow Reviews 1,408

TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Looking at 147 reviews, most reviewers were unhappy with their experience overall. Many people expressed significant dissatisfaction with the customer service, describing it as unhelpful and difficult to reach. Customers frequently reported issues with refunds, stating that the policy was poor and that obtaining a refund was often impossible, with some only being offered credits that were difficult to use. Pricing was also a common concern, as many found the costs to be higher than booking directly with the golf courses. Some people were dissatisfied with the payment process, encountering billing discrepancies or difficulties using gift cards and rewards. Additionally, the booking process sometimes led to frustration, with instances of tee times appearing available but then being unavailable after payment, or being charged for multiple reservations unintentionally. However, some customers also mentioned that the booking process was easy and convenient, and that the fees were clearly explained.

What people talk about most

Booking process

Customers consistently note ambiguous experiences with the booking process. Many reviewers praise the ease of... See more

Refund

Consumers express significant dissatisfaction with the refund process, frequently encountering a rigid "no... See more

Customer service

Customers consistently express strong dissatisfaction with customer service. Many reviewers report... See more

Payment

Clients share negative opinions on payment. Many reviewers report being charged different amounts than what... See more

Price

Users describe negative interactions with price, often feeling misled by hidden charges and unexpected fees.... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Until recently I’d have given 5 stars, member 8 years. Can not make a tee time for 2 months app or website. Tee time no longer available however in an hour the time is back available rinse and repeat.... See more

Company replied

Rated 2 out of 5 stars

I set up tee time for 4. Another couple was joining us. Golf now charged me 25% as a down payment. No problem. The other couple arrived just before plus and checked in at pro shop to pay their share.... See more

Company replied

Rated 2 out of 5 stars

Terrible customer service and takes very long to receive an answer. Also they continue to advertise TaylorMade discounts for GolfPass users and they no longer provide them. Poor service.

Company replied

Rated 2 out of 5 stars

It is a total waste of time trying to get any answers from "Customer Service". Their rewards and membership benefits are difficult enough to navigate, through all the hoops and conditions you need to... See more

Company replied


Company details

  1. Golf Club
  2. Software Company
  3. Sporting Goods Store

Written by the company

Trusted by millions of golfers, GolfNow makes it easy to find and book great deals on tee times at 9,000+ courses. Book anytime, anywhere.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Golfnow is awful

Golfnow is awful, never use them. You make a reservation that states 24 hour cancellation policy. You cancel and they take your money, they dont refund it. They give you 6 months to use it, you have to read a detailed concellation policy to make a gofl reservation. What a joke.

28 December 2024
Unprompted review
Rated 1 out of 5 stars

Bottom Line

Bottom line: I will not use Golf Now ever again–not for booking tee times and especially gift cards. The gift card program is too complex and restrictive. Applying the gift card was confusing, basically so difficult and frustrating that it reduced the overall value of it. A real hassle. On top of that, on one of the customer service calls the agent hung up without resolving the payment issue on my booking necessitating another time consuming call. I would never gift anyone with Golf Now.

26 December 2024
Unprompted review
Rated 1 out of 5 stars

Hotdeals is not hot

Hotdeals is not hot. and could be illigal. We should consider a class action law suit. I am convinced it is the only thing that will stop them this horrible behavior.
The service is non-existent. Golf Now not only not refund your money on a hot deal, they create conditions into which one can only use the credits in a limited fashion. can't apply it to an existing tee time and pay the difference, essentially allowing Golg Now to keep your money in their bank account earning interest. they get "the float" on the money and you give "the shaft". Horrible policy. Guarantee 10 out of 10 consumers don't read the fine print. I will be telling everyone I know how horrible your company is.

22 November 2024
Unprompted review
Rated 1 out of 5 stars

No Refund Issued

I booked a tee time at a prominent course in Westchester NY and it specifically indicated that a cart was included. I subsequently learned that after 11/1, the course was walking only so I cancelled. My confirmation also indicated that a cart was included. When I received the credit card statement, the refund wasn't included. I immediately called and was told by the representative that a Golf Now credit was issued. The rep said that if my confirmation indicated that a cart was included, they would refund the money. A supervisor got on the phone to say that it was standard to say that but that the reservation page said it was walking only. After a lot of back and forth, he wouldn't refund the money but extended the time to use the credit an additional 3 months. This entire experience was not acceptable and I doubt I will use them again.

19 November 2024
Unprompted review
Rated 1 out of 5 stars

Don’t Make a Mistake

I didn’t intentionally press the buy button on a hot deal. I hit the back button and tried to cancel my order instantly but the purchase still went through . After calling customer service, they refused to refund me my money. Now I have 6 months to use the credit. Not to mention, it’s not easy to reach customer service either.

1 October 2024
Unprompted review
Rated 1 out of 5 stars

Ridiculous cancellation policy, shady business practices

The booking experience is horrible. Fees are outrageous. The worst part is their cancellation policy. You don't get refunds, only "account credit" and those expire in 6 months. These "credits" are also highly restricted. Can only be used on "hot deals" and not regular bookings. Shady and ridiculous business practices. Avoid.

22 October 2024
Unprompted review
Rated 5 out of 5 stars

Easy process

Easy process to identify courses given the zip codes and surrounding areas.

15 October 2024
Unprompted review
Rated 1 out of 5 stars

GolfNow terrible

GolfNow terrible. Charged me twice for one time I attempted to book. Never got the confirmation or the tee time but GolfNow charged by debit card twice. They said you may get refund 2-3 days.

You call that customer service?

22 October 2024
Unprompted review

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