Overall cannot really complain but never got a response to two emails I sent and the telephone waiting times were reminiscent of Covid times. The couriers DID not deliver to the recipient but merely l... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Great discount on the item I wanted at Goldsmiths compated with going direct. Quick next day delivery. I would have preferred communication from Goldsmith or DPD about the ETA of the item. Luckily... See more
Company replied
Arrived within the timescale on the website. Only issue I had was the waiting time on the phone to customer services. It took 45 minutes to speak to a person. (Starting at no 6 in the queue). Ov... See more
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My watch arrived super quick and in mint condition. It’s a shame our local store has closed down so I had to drive a little further to take some links out but they had very friendly and helpful staff... See more
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Company details
About Goldsmiths
Written by the company
SHOP Jewellery
SHOP Watches
SHOP Engagement Rings
EST. 1778
With more than 230 years of tradition and experience, our first showroom opened in Newcastle in 1778. We were the jewellers who made the Rugby League Trophy, and we were the UK's first appointed stockist of Rolex watches in 1919.
Through the years, Goldsmiths has been elevated and transformed into a dynamic destination for luxury watches such as Rolex, OMEGA, Tudor, TAG Heuer, Breitling and Cartier.
Today, Goldsmiths is the one of the leading quality jewellers in the UK with over 90 showrooms in every major town and city from Aberdeen to the south coast and Northern Ireland, selling fine jewellery and diamonds.
It all comes down to one thing: we love what we do, and it shows. Big or small, gold or silver. We love it all and our team is expertly trained to help you find and keep safe items you will treasure forever.
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting customer.relations@thewosgroup.com
Contact info
4.4
Excellent
29K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Prompt delivery product exactly what we…
Prompt delivery product exactly what we ordered
6 August 2026
Reply from Goldsmiths
Hello Alison,
Thank you for your review! We're delighted to hear that your order arrived promptly and that the product was exactly as expected.
Providing a smooth shopping experience, from ordering through to delivery, is always our goal, so it's wonderful to know we met your expectations. Thank you for choosing us, and we hope to welcome you back again soon.
Kind regards,
Kiera
Reply from Goldsmiths
Hello,
Thank you for your review! We're delighted to hear that you were pleased with the quality of your purchase and that it arrived quickly.
Providing exceptional products alongside a seamless delivery experience is something we strive for, so it's wonderful to know we met your expectations. We truly appreciate your feedback and hope to welcome you back again soon.
Best wishes,
Kiera
Lovely staff
Staff are so friendly and always make you feel welcome in store .
Normally deal with sophia as she is very helpful and knows her stuff.
Love the last purchase my hubby purchased for my birthday
1 August 2026
Reply from Goldsmiths
Hello,
Thank you for your wonderful review! We're delighted to hear that you always feel welcome when you visit our showroom.
It's especially lovely to hear your kind comments about Sophia. She is incredibly passionate about what she does, and we're thrilled that her knowledge and helpfulness have made such a positive impact on your experience. We'll be sure to pass your feedback on to her.
We're also so pleased that you love your latest birthday gift from your husband. Thank you for your continued support, and we look forward to welcoming you back in showroom again soon.
Kind regards,
Kiera
Next day delivery took 5 days
Next day delivery took 5 days? Item was great, just very slowly delivered.
6 August 2026
Reply from Goldsmiths
Hello Donald,
Thank you for taking the time to leave your feedback. We're pleased to hear that you were happy with the item you received.
We're sorry, however, that your delivery experience did not meet expectations. We understand how disappointing it must have been to wait five days for an order that was expected to arrive the next day. Please accept our apologies for the delay and any inconvenience this caused.
Your comments are appreciated and will be shared with the relevant teams as we continue to review and improve our delivery service. Thank you again for your feedback, and we hope to have the opportunity to provide a smoother experience in the future.
Best wishes,
Kiera
Reply from Goldsmiths
Hello Leslie,
Thank you for your review! We're delighted to hear that you found the process quick and simple and enjoyed our selection of watches.
We work hard to offer a wide range of timepieces to suit every style and occasion, so it's great to know you had a positive experience. Thank you for choosing us, and we look forward to welcoming you back again soon.
Kind regards,
Kiera
Good value for money what you see is…
Good value for money what you see is what you get. Delivery good too
6 August 2026
Reply from Goldsmiths
Hello,
Thank you for your review! We're delighted to hear that you found your purchase to be good value for money and that it met your expectations.
It's also great to know that you were pleased with the delivery service. We truly appreciate your feedback and thank you for choosing us. We hope to welcome you back again soon.
Kind regards,
Kiera
Reply from Goldsmiths
Hello Sue,
Thank you for your review! We're delighted to hear that you found our team excellent and very knowledgeable.
Providing expert advice and exceptional service is something we pride ourselves on, so it's wonderful to know this was reflected in your experience. We truly appreciate your feedback and look forward to welcoming you back again soon.
Kind regards,
Kiera
Speedy and perfect
My partner loved the peice and it came extremely fast, when i placed the order at nearly 8pm i would not expect delivery next morning by 12!
6 August 2026
Reply from Goldsmiths
Hello,
Thank you for your fantastic review! We're delighted to hear that your partner loved the piece and that you were impressed with the speed of delivery.
Receiving an order placed so late in the evening by the next day is exactly the level of service we strive to provide, so it's wonderful to know we exceeded your expectations. Thank you for choosing us, and we hope to welcome you back again soon.
Kind regards,
Kiera
Order delayed
Order delayed. Customer service non existent on the phone. Waited over an hour to speak then told no help available and to call back. Did receive my order a few days later. Communication needs improving when orders aren’t swift!
6 August 2026
Reply from Goldsmiths
Hello Stuart,
Thank you for taking the time to share your feedback. We're sorry to hear that your order was delayed and that you experienced such difficulty reaching our service team.
We understand how frustrating it can be when an order doesn't arrive as expected, and we appreciate that clearer communication would have helped manage expectations. We're also sorry that, after waiting so long to speak with someone, you were unable to get the assistance you needed at the time.
While we're pleased that your order did arrive a few days later, we recognise that the overall experience fell below the standard of service we aim to provide.
We value your feedback and will share your comments with the relevant teams as we continue to improve our communication and customer support processes. If you would like to discuss your experience further, please contact us at client.experience@thewosgroup.com.
Thank you again for bringing this to our attention,
Kiera
Easy to order next day delivery
5 August 2026
Reply from Goldsmiths
Hello,
Thank you for your review! We're delighted to hear that you found the ordering process easy and that your order arrived with our next-day delivery service.
We appreciate your feedback and are pleased that your experience was a positive one. Thank you for choosing us, and we look forward to serving you again soon.
Kind regards,
Kiera
Local store couldn’t remove links have to go to another city for that!
From buying on line to delivery it was great service and comminication.
Why 3 stars the watch I bought needed links removing I contacted the local Goldsmiths who advised I’d have to travel to another city to get this done. They also didn’t have additinal strap I could buy because they didn’t stock them. Consequently can’t wear the watch that is very disappointing
6 August 2026
Reply from Goldsmiths
Hello Tony,
Thank you for taking the time to share your feedback. We're delighted to hear that your online purchasing experience, communication, and delivery all met your expectations.
We're sorry, however, to learn of your disappointment when trying to have your watch adjusted. We understand how frustrating it must be to receive a watch you're excited to wear, only to encounter difficulties arranging a strap adjustment and sourcing additional strap options locally.
Your feedback is important to us, and we're sorry that this aspect of your experience fell short of expectations. If you would like to discuss this further, please contact us at client.experience@thewosgroup.com, and we'll do our best to assist.
Thank you again for your comments, and we hope to have the opportunity to provide a better experience in the future.
Best wishes,
Kiera
Reply from Goldsmiths
Hello Rob,
Thank you for your wonderful review! We're delighted to hear that your order arrived promptly and that you were pleased with the presentation.
We take great pride in ensuring our products are delivered quickly and beautifully packaged, so it's fantastic to know this helped make your experience a positive one. Thank you for choosing us, and we hope to welcome you back again soon.
Best wishes,
Kiera
My wedding band order was delayed and I…
My wedding band order was delayed and I only found out because I chased them multiple times. Each attempt at contact took more than 30 mins of hold time.
Through some sort of administrative error, they also charged me for my order again a month after purchase, this was quickly refunded however, I now have a substantial sum of money exiting and reentering my account which is yet to be explained. This is more worrying as I made the purchase instore and they have somehow saved my payment details and created what was noted by my bank as an 'over the phone payment' with zero contact from myself.
The people in store were helpful but the follow up service has been incredibly poor.
Lastly the parcel was hidden behind a plantpot at my home and not signed for despite someone being in the propert specifically waiting for its arrival. This could have easily been taken and is not the level of service you'd expect spending thousands of pounds.
6 August 2026
Reply from Goldsmiths
Hello Joe,
Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you experienced with your wedding band order.
We understand how disappointing and frustrating it must have been to discover the delay only after having to chase for updates, particularly given the importance of the occasion. We also sincerely apologise for the inconvenience caused by the duplicate charge and appreciate the concern this understandably raised. While we're pleased the payment was refunded promptly, we recognise that this does not address the confusion surrounding the transaction.
We're grateful for your kind comments about our in-showroom team, but it's clear that the communication and follow-up service you received fell short of the standards we aim to provide. We're also sorry to hear about the delivery experience and appreciate your concerns regarding how the parcel was left at your property.
We would welcome the opportunity to investigate these matters further and provide a full explanation. Please contact us at client.experience@thewosgroup.com with your order details, and a member of our team will review your experience and respond directly.
Thank you again for bringing this to our attention. Your feedback is invaluable in helping us improve our service.
Best wishes,
Kiera
Reply from Goldsmiths
Hello Neil,
Thank you for your review! We're delighted to hear that your order arrived promptly and that you were pleased with the service you received.
We truly appreciate your support and hope you enjoy your purchase. We look forward to serving you again in the future.
Best wishes,
Kiera
Reply from Goldsmiths
Hello Andre,
Thank you for your review! We're delighted to hear that you received good service and had a positive experience with us.
We truly appreciate your feedback and your support. We hope to welcome you back again soon.
Best wishes,
Kiera
Reply from Goldsmiths
Hello John,
Thank you for your review! We're delighted to hear that your Seiko watch arrived safely and in perfect condition.
We appreciate you choosing us for your purchase and are pleased that your experience met your expectations. We hope you enjoy your new watch, and we look forward to assisting you again in the future.
Best wishes,
Kiera
Reply from Goldsmiths
Hello Hassan,
Thank you for your review!
We're delighted to hear that your order arrived so quickly. Providing a smooth and efficient service is important to us, and it's great to know we met your expectations.
Thank you for choosing us, and we hope to serve you again soon.
Kind regards,
Kiera
lovely watch
2 August 2026
Reply from Goldsmiths
Hello,
Thank you for your review!
We're delighted to hear that you love your watch. We hope it brings you many years of enjoyment, and we truly appreciate you taking the time to share your feedback.
Thank you for choosing us, and we look forward to welcoming you back in the future.
Kind regards,
Kiera
Great service order came within 24hrs
5 August 2026
Reply from Goldsmiths
Hi Karen Watts,
Thank you your 5* review,
I am so pleased that you had great service and the order came in expected time.
Thank you for your purchase,
Kind Regards,
Mia-Lilly
Had a good experience at Goldsmith Tom…
Had a good experience at Goldsmith Tom was great and staff love my purchase thank you very much Mr Lewis
4 August 2026
Unprompted review
Reply from Goldsmiths
Hi Theodore Lewis,
Thank you so much for taking the time to write a 5* review on the service you received from Tom. I will be sure to pass your feedback on and we look forward to welcoming you back soon.
Best Regards,
Mia-Lilly
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