HighLevel Reviews 

not good our workflow lost with $$$$

Amazing coach. he consulted me so well. 100/10 for Prajwal!

It was perfect, super helpful

System is the most capable for the price , and support is great. Jhoanne in support was super helpful!

RON GUBER - was the absolute best help I’ve ever encountered in my life. Not only was he able to fix a massive headache causing problem of mine in seconds, he made the interaction effortless, simple, and personable in my time of need.

Jesus Ramirez was awesome. He solved a very hard issue. He needs a raise.

Anushree Vishwakarma was a very big help, She walked me through and all her steps worked! Happy Client here!!

Teresa Gomez is probably my favorite High Level expert yet - and I have had a few. She is knowledgable, patient, and very professional. I hope I get to work with her again

Jeetu was amazing! Great support!

Thaks!! Thaks!! Thaks!!

I wasted over 4 hours trying to cancel my subscription and still couldn't do it. If you signed up with Gmail, the cancellation page suddenly demands a password you never created. Try to set one, and it asks for your "old" password — which doesn't exist, since you registered through Google.
This isn't a bug, it's a deliberate dead-end so people can't leave. I had zero trust that "cancelling" by email would actually stop the charges, so the only way to protect myself was blocking my card. Customers shouldn't have to go to their bank to escape a subscription.
Predatory design. Do not give this company your card details — find a service that respects your right to leave.

Kiruba Karan S was amazing! He resolved my issue in 5 minutes after I'd been on calls with 2 other people for over 20 minutes.

Kiru definitely deserves a raise due to his expertise and kind working style.

Thanks Kiru!

Top notch service from Amit Raj. He helped me with my website going live. Thank you again.

Thank you Vicky!

Vicky was knowledgeable, friendly and patient. I highly appreciated his efforts,
Thank you so much Vicky.

very good and approachable deserve a promotion

Quick service and fast turn around! GHL raises the bar

For more than 30 days, we have had unresolved issues impacting core phone functionality, with multiple open tickets and no meaningful resolution. The result has been a direct operational disruption: our team has been unable to reliably communicate with customers, and customers have been unable to reach us.

What is most concerning is not only the technical failure, but the absence of ownership, urgency, and clear communication from the support process. Repeated escalations have produced the same generic response with no tangible progress. That is not an acceptable standard for supporting a business whose operations depend on your platform.

We made a significant investment in this relationship because we expected a platform and support structure capable of helping us grow. Instead, we have faced prolonged disruption, reputational damage, and strain on customer trust.

have done my research after the fact—and I wish I had done it sooner before committing to this platform. On TrustPilot, which appears to be one of the only platforms where customers can legitimately post reviews, I counted 17 one-star reviews in the last 30 days alone. After reading every single one, a clear pattern emerged: systemic issues with billing, poor customer service, no meaningful responses, and business owners left hanging without answers. These are not isolated incidents—they point to deep-rooted problems that remain unaddressed month after month.

I have publicly brought this to the attention of Shaun Clark, who claims to be customer obsessed. He claimed this on a poscast - that i located on yourtube. I have to question that, you don't get that many one-star reviews, that many repeated complaints, month after month, and still claim to be customer obsessed. I have read the reviews, they are vetted and valid if they are on Trust Pilot.

Other users report similar issues: notifications not working, conversations failing to load, and calls dropping repeatedly. These are not isolated incidents—they point to systemic problems that remain unaddressed.

At this point, the issue extends beyond financial impact. It is now a matter of business continuity, brand protection, and confidence in the partnership. We expect immediate attention, clear accountability, and a defined path to resolution.

J. MORENO
Nexstep Services
VP of Operations
832-990-9951
TROUBLE TICKET
5786596 (1 OF 7 )
Ongoing unresolved for 30 days

Karthik Kirubakaran knows his job best.he know the issue related to a2p.