HighLevel Reviews 

14,588
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 4,615 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and extensive knowledge, often highlighting individuals who provided clear guidance and resolved complex issues efficiently. Many found the customer service outstanding, appreciating the personalized approach and thorough explanations during onboarding and support interactions. The overall service and user experience are frequently described as excellent, with people noting how easy it was to navigate the platform and get started. However, some customers noted issues with customer support responsiveness and effectiveness, mentioning instances where calls and emails yielded no resolution. A few also experienced specific technical frustrations, such as persistent login errors or difficulties getting assistance for certain issues, finding the platform less intuitive than expected.

What people talk about most

Staff

Reviewers mention positive feedback about staff, frequently highlighting their professionalism, knowledge,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, efficiency, and... See more

User experience

Users describe positive interactions with user experience, often praising the helpful and patient guidance... See more

Service

Customers consistently note positive experiences with service, often describing it as amazing, excellent, and... See more

Website

Clients share positive opinions on the website, highlighting its comprehensive tools for modern web design,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I now understand what HighLevel is, does and can offer me and my clients. Impressed is an understatement. It's incredible. Dikshant Sharma guided me over zoom to get to grips with how it works. He... See more

Rated 5 out of 5 stars

Go High Level as a whole is an absolute killer of an app. It saves you so much money and puts everything that you need in one CRM. Would not switch to another CRM no matter what. Definitely one of t... See more

Rated 5 out of 5 stars

Well, I want to start out with the new "AI" help system has a long road to travel before it becomes what you think it will. Once I got to the waiting room and exhausted the chat, it was amazing as no... See more

Rated 5 out of 5 stars

After several months of trying to get my toll-free number approved, Eddy finally made it happen. Eddy is a true professional—knowledgeable, patient, and committed to finding a solution. He took... See more


Company details

  1. Software Company

Written by the company

HighLevel is the premier all-in-one sales & marketing CRM with features ranging from: CRM, Form/Survey/Funnel/Websiite Builders, Email & SMS Automation, AI Chatbots & Voice AI, Estimates/Invoicing/Ecom, Reputation Management, Social Media Scheduling, and more! Unlimited Contacts and unlimited Users for a flat $97/month and if you're an agency, you can even white-label the platform and resell it as your own software!


Contact info

4.9

Excellent

TrustScore 5 out of 5

15K reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(14,588)

4,542 reviews in the last 12 months

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Rated 5 out of 5 stars

Technical service is 10/10

pratik mohite - Maazin gave me an outstanding service with solving my technical issue. 10/10

The problem was solved in a couple of minutes which is amazing. These guys deserve a pay raise if a manager is reading this!

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Prajwal was great

Prajwal was great! He explained everything in detail, answered all of our questions, and was very organized throughout the entire process. He was friendly, professional, and extremely knowledgeable. We had a great experience!

6 July 2026
Unprompted review
Rated 5 out of 5 stars

10/10 Setup Experience

Shoaib Shaikh made my onboarding experience a walk in the park. He was exceptional in the way he explained and walked me through GHL. Kind, experienced, patient & solution-oriented. This is the GHL specialist that a noob like me was hoping to get.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

This takes the place of multiple tools

I am impressed with the level of support I received from Gurvinder today. He was patient, and quite knowledgeable about the product. I am amazed at the amount of useful integrated services within High Level. I will need to spend some time learning this software, but with it, I should be able to do amazing things.

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Customer service

Every call I get exactly what I needed done. Simple. Quick and convenient 24/7. Beat cram I’ve used so far. Hands down.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Sakshi Agarwal deserves raise!

Sakshi Agarwal was the only one from multiple people who managed to help with my issue of why my automation emails had no option to have a specific Reply To email address different then the dedicated domain address. Fix was to just click enter not just SAVE. She was very nice and knowledgeable.

5 July 2026
Unprompted review
Rated 1 out of 5 stars

I opted-in for a free trial and when…

I opted-in for a free trial and when the period was over, I wanted to cancel it. And in the process of confirming the cancelation, I’m asked to fill-in the password. And no matter how many times I tried, I get an error that passw is incorrect, although I just logged in with it. No matter what I tried, I couldn’t succeed. So I blocked them as a merchant with my bank. But they keep trying to charge my card every few days. Crazy…and terribly shady

1 June 2026
Unprompted review
HighLevel logo

Reply from HighLevel

Hi,

We’re very sorry to hear about your experience and understand how frustrating this situation must have been. That’s not the experience we want anyone to have, especially when trying to cancel an account.

We appreciate you bringing this to our attention, and our Customer Retention team will be reaching out to you directly to review the billing attempts and help ensure everything is properly resolved. Thank you for your feedback.

Rated 5 out of 5 stars

Pradeep Y is Amazing

Pradeep Y. is like an angel sent from heaven, every question i had he helped me with and now I know that even if things aren't perfect with the software, customer support will be, and that's just as good!

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Hardik was awesome throughout the…

Hardik was awesome throughout the onboarding process. He was patient, knowledgeable, and took the time to make sure I understood everything instead of just rushing through it. He answered all of my questions clearly, provided helpful insights, and made getting started with GoHighLevel a smooth experience!

3 July 2026
Unprompted review

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