GLS Educational Supplies Reviews 

5,215
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 467 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and quick delivery, often arriving the next day, along with the high quality, value, and wide range of products available. The ordering process is consistently described as easy, and staff are commended for their helpfulness and proactive approach in resolving issues. However, some customers noted occasional issues with delivery, including items arriving damaged or not being received, and concerns about courier reliability. A few also mentioned limitations in product availability, such as specific refills, and instances of incorrect items being sent or concerns about excessive packaging.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting efficient, reliable, and... See more

Product

Users describe positive interactions with product, consistently praising the good quality and wide range of... See more

Order

People report positive experiences with order, highlighting the ease of the ordering process and the... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, reliability, and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the good quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service from GLS. Chloe our account manager could not do enough when we had delivery of a huge exercise book order. Chloe was on hand to help unpack and organise the books, which made the... See more

Company replied

Rated 5 out of 5 stars

Another successful year for receiving our start of academic year order. This is 3 pallets worth and everything is packed with care. It's a pleasure dealing with Laura and thank you to the team who did... See more

Company replied

Rated 5 out of 5 stars

The customer service is impressive. Whenever I call, it's answered quickly. Delivery is next day and any issues I've had, have been resolved and when needed, replacement items dispatched without any f... See more

Company replied

Rated 5 out of 5 stars

Leanne and Lauren were so helpful - we've had problems in the past with our deliveries so they stepped in and couldn't have done more to ensure it all went smoothly this time. Wonderful customer servi... See more

Company replied



Company details

  1. School Supply Store
  2. Art Handcraft
  3. Educational Supply Store
  4. Office Furniture Store
  5. Paper Distributor
  6. Stationery Store

Written by the company

GLS provides a huge range of school and classroom essentials backed by service that’s consistently rated ‘Excellent’ on Trustpilot. Plus, ordering is easy with our smart tools, making SBMs lives easier. GLS, supplies sorted. Ordering is easy with our Smart Tools: From Quick Order and Share Basket, to Wishlists and Repeat Order, we’ve got lots of ways to save you time and money. Our big brand alternative Classmates has quality rivalling big brand names and is up to 50% cheaper too. Over 16,000 schools are already buying it!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.7

All reviews

(5,215)

447 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Problem solved

We had a missing item in our parcel and it was replaced and with us the next day. Very helpful staff.

11 March 2026
GLS Educational Supplies logo

Reply from GLS Educational Supplies

We're happy to hear that the missing item was replaced quickly! We appreciate your positive feedback and are glad our staff could assist you effectively.

Rated 5 out of 5 stars

Easy to order

Easy to order, speedy despatch

13 March 2026
GLS Educational Supplies logo

Reply from GLS Educational Supplies

We're happy the ordering process was easy and the despatch was speedy. Thank you for your positive feedback; we appreciate it.

Rated 1 out of 5 stars

Too heavy

The parcels were FAR too heavy for the school premises to lift. One of the staff almost hurt himself trying to get one box on the trolley. Please package boxes with a reasonable number of products, allowing our team to accept and move the parcels comfortably.

17 January 2026
GLS Educational Supplies logo

Reply from GLS Educational Supplies

Thank you for your feedback, and we’re truly sorry to hear about the difficulty caused by the weight of the parcels. The safety of your team is extremely important to us, and we understand how frustrating this must have been.
We appreciate you bringing this to our attention, and one of our team members will be in touch with you this morning to discuss this further and ensure it’s put right.

Rated 1 out of 5 stars

Parcel was due for delivery on Thursday…

Parcel was due for delivery on Thursday 12.03.26. It didn't arrive. Rescheduled for delivery on Sat 14th (we are a school!) When they realised we were closed, they rescheduled it for delivery on Sunday 15th!!
Now Monday and still no parcel...

11 March 2026
GLS Educational Supplies logo

Reply from GLS Educational Supplies

Thank you for talking to me today. I will keep in touch as promised. Thanks, Lauren

Rated 5 out of 5 stars

Quality papers and materials

Quality papers and materials, well packaged and efficiently delivered, cannot fault this company

3 March 2026
GLS Educational Supplies logo

Reply from GLS Educational Supplies

We're happy to hear that you received quality items, well-packaged and efficiently delivered. We appreciate you taking the time to leave this positive feedback!

Rated 5 out of 5 stars

Very efficient service

Very efficient service - good quality products. Am all set now!

9 March 2026
GLS Educational Supplies logo

Reply from GLS Educational Supplies

We're happy to hear that you received efficient service and quality products.

Rated 5 out of 5 stars

Delivery was on time

Delivery was on time, and all items came on the same day

3 March 2026
GLS Educational Supplies logo

Reply from GLS Educational Supplies

We're happy to hear that your delivery arrived on time and complete. Thank you for your positive feedback; we appreciate it greatly!

Rated 5 out of 5 stars

Speedy!

Easy to use website, speedy processing and delivery. About to place another orderThank you!

6 March 2026
GLS Educational Supplies logo

Reply from GLS Educational Supplies

We're happy to hear that you found our website easy to use and that you experienced speedy processing and delivery. Thank you for your order and feedback!

Rated 4 out of 5 stars

As hoped for

All arrived on time, team flexible and delivered items with care

24 February 2026
GLS Educational Supplies logo

Reply from GLS Educational Supplies

We're happy to know our team was flexible and delivered your items with care and punctuality. We appreciate your positive feedback!

Rated 5 out of 5 stars

Easy from start to end!

Ordering made easy and delivery always on time and very helpful customer services staff.

26 February 2026
GLS Educational Supplies logo

Reply from GLS Educational Supplies

We're happy that ordering was easy, delivery was on time, and our customer service was helpful! Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

Will definitely use GLS again

Purchase was quick and easy, delivery fast and the product was well packed and arrived in perfect condition.

And thanks to Lauren for going out of her way to send me the invoice again when I couldn't see it!

19 February 2026
GLS Educational Supplies logo

Reply from GLS Educational Supplies

Thank you so much for taking the time to share your feedback — I really appreciate you speaking with me today. We do send an electronic invoice automatically for every order. It’s also always available to download anytime in the My Account section of your online account. As discussed on our call this morning, I’ve gone ahead and emailed you a copy of the invoice so you have it for your Finance system. I’m really glad to hear the ordering process was quick and easy, and that your delivery arrived in perfect condition. If there’s anything else you need, I’m always happy to help. Thanks, Lauren

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Phoned to amend an order which we'd placed in error - replacement was issued and collected the incorrect items the following day. Made everything totally problem free for us, very impressed - thank you

26 February 2026
GLS Educational Supplies logo

Reply from GLS Educational Supplies

We're happy to hear that our customer service was able to quickly resolve the order issue. We appreciate your positive feedback and are glad we could make the correction process problem-free for you. Thank you.

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