I received some parcels with holes and ripped cardboard. What was really not great was the way the (heavy) parcel was dropped on the ground, so much so that i had to ask the driver to please be carefu... See more
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See what reviewers are saying
‘Tried’ multiple times to deliver my package to the location, there was no room voor my package so they keep taking it back to the sorting centre. Now it Saturday and I won’t get my package until Mond... See more
Company replied
Top service. Im living in big appartement complex, and most delivery services just drop packages down by the entrance. Friendly GLS deliverer brought my package right to the door of my apartment. Than... See more
I had a great experience with GLS. I received my delivery today, and the package was delivered safely in front of my apartment door. The delivery driver was professional, hardworking, and clear... See more
Company details
Information provided by various external sources
GLS Netherlands
Written by the company
- GLS Netherlands is onderdeel van de GLS Group en biedt pakket-, expres- en vrachtlogistiek onder één dak aan. Dagelijks vervoeren wij de kostbare goederen van duizenden Nederlandse klanten naar zakelijke ontvangers en particulieren met een snelle doorlooptijd en een uitstekende afleverkwaliteit.
- De GLS Group verzorgt voor meer dan 200.000 klanten betrouwbare, hoogwaardige pakketdiensten en biedt deze aan via eigen bedrijven en netwerkpartners in 41 Europese landen. Daarnaast is GLS actief in Canada en aan de westkust van de Verenigde Staten en is via samenwerkingscontracten verbonden met de hele wereld. We deliver!
- De vijf kernwaarden van GLS
- Betrouwbaarheid:
- Een stabiel netwerk met uniforme kwaliteitscontrole.
- Zekerheid:
- Hoge beveiligingsnormen en doorlopende controles.
- Transparantie:
- Volg elke stap van uw zending via onze Track & Trace.
- Flexibiliteit:
- Lokaal aanwezig om voor u de juiste oplossing te vinden.
- Duurzaamheid:
- Aandacht voor onze medewerkers, de maatschappij en het milieu.
Contact info
Netherlands
- www.gls-netherlands.com
3.9
Great
632K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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fast delivery!
24 July 2026
Great service
Quick delivery - 4 days to arrive to NL from USA. I could easily track my package from the very first moment it was passed on to GLS.
24 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I was at home and noone rang my door
I was at home and noone rang my door, my package was left on the street. Anyone could have stole it!
It does not cost a lot of time to ring the door and wait that I open the door.
24 July 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Excellent service and delivery.!
24 July 2026
This must be the worst courier on this planet
They randomly fail to deliver your parcel for several days in a row and then redirect it to a completely different delivery point. I am still waiting for my parcel and I already half-expect it will be damaged or I won't receive it at all. Not the first time my delivery is being juggled and delayed,so I get the excitement of 'Will I receive it, will I not?' regularly from them.
Avoid if you can, postal service is superb compared to this...
24 July 2026
Unprompted review
Reply from GLS Netherlands
Beste reviewer,
Wat vervelend dat jouw ervaring met GLS anders is dan je had mogen verwachten. Wij willen graag inhoudelijk reageren en gebruiken jouw feedback ook om onze dienstverlening te verbeteren.
Hiervoor hebben we wel meer gegevens nodig, via het klachtenformulier op deze pagina https://gls-group.eu/NL/nl/contact/ kan je die aan ons melden. Wij kunnen dan direct aan de slag om te onderzoeken wat er mis is gegaan. Binnen maximaal 3 werkdagen nemen we contact met je op!
Nogmaals onze excuses,
Team GLS Netherlands
great service
24 July 2026
My parcel was delivered with a big…
My parcel was delivered with a big smile and lovely friendly face!
It was a bit confusing to get two different messages on the day of ordering - one stating the order would arrive on the Thursday, and the second one saying delivery on the Friday.
24 July 2026
Disappointing experience
I had two parcels scheduled for delivery on the same day. According to the tracking information, both parcels were marked as delivered, but I only received one of them. When I asked the driver about the second parcel, he told me he only had one package and then left.
It is completely unacceptable for a parcel to be marked as delivered when it has not actually been handed to the recipient. To make matters worse, I tried several times to contact GLS Netherlands customer service, but I was unable to reach anyone. It is extremely frustrating that there is no reliable way to get assistance when something goes wrong.
This has been a very disappointing experience. A delivery company should ensure accurate tracking information and provide accessible customer support when customers need help. I hope GLS investigates this issue and improves both its delivery process and customer service.
24 July 2026
Unprompted review
Reply from GLS Netherlands
Beste reviewer,
Wat vervelend dat jouw ervaring met GLS anders is dan je had mogen verwachten. Wij willen graag inhoudelijk reageren en gebruiken jouw feedback ook om onze dienstverlening te verbeteren.
Hiervoor hebben we wel meer gegevens nodig, via het klachtenformulier op deze pagina https://gls-group.eu/NL/nl/contact/ kan je die aan ons melden. Wij kunnen dan direct aan de slag om te onderzoeken wat er mis is gegaan. Binnen maximaal 3 werkdagen nemen we contact met je op!
Nogmaals onze excuses,
Team GLS Netherlands
Terrible. Never again.
My package got damaged during the shipment and was never delivered. The tracking system tells me to contact the courier but it's impossibile to get in contact. They don't reply.
24 July 2026
Unprompted review
Reply from GLS Netherlands
Beste reviewer,
Wat vervelend dat jouw ervaring met GLS anders is dan je had mogen verwachten. Wij willen graag inhoudelijk reageren en gebruiken jouw feedback ook om onze dienstverlening te verbeteren.
Hiervoor hebben we wel meer gegevens nodig, via het klachtenformulier op deze pagina https://gls-group.eu/NL/nl/contact/ kan je die aan ons melden. Wij kunnen dan direct aan de slag om te onderzoeken wat er mis is gegaan. Binnen maximaal 3 werkdagen nemen we contact met je op!
Nogmaals onze excuses,
Team GLS Netherlands
the delivery was fast and the boxes…
the delivery was fast and the boxes were so heavy but the delivery men just left them at the entrance of the building, our building has no lift, then i had to carry all the boxes by myself,
I thought that the boxes should be delivered to the door of the apartment..ㅠ.ㅠ..
23 July 2026
I was at home all day
I was at home all day, but the delivery person never came! :(
Very dishonest and unprofessional !!!
23 July 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Everything was fine
23 July 2026
Fast and friendly
23 July 2026
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