I received some parcels with holes and ripped cardboard. What was really not great was the way the (heavy) parcel was dropped on the ground, so much so that i had to ask the driver to please be carefu... See more
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See what reviewers are saying
‘Tried’ multiple times to deliver my package to the location, there was no room voor my package so they keep taking it back to the sorting centre. Now it Saturday and I won’t get my package until Mond... See more
Company replied
Top service. Im living in big appartement complex, and most delivery services just drop packages down by the entrance. Friendly GLS deliverer brought my package right to the door of my apartment. Than... See more
I had a great experience with GLS. I received my delivery today, and the package was delivered safely in front of my apartment door. The delivery driver was professional, hardworking, and clear... See more
Company details
Information provided by various external sources
GLS Netherlands
Written by the company
- GLS Netherlands is onderdeel van de GLS Group en biedt pakket-, expres- en vrachtlogistiek onder één dak aan. Dagelijks vervoeren wij de kostbare goederen van duizenden Nederlandse klanten naar zakelijke ontvangers en particulieren met een snelle doorlooptijd en een uitstekende afleverkwaliteit.
- De GLS Group verzorgt voor meer dan 200.000 klanten betrouwbare, hoogwaardige pakketdiensten en biedt deze aan via eigen bedrijven en netwerkpartners in 41 Europese landen. Daarnaast is GLS actief in Canada en aan de westkust van de Verenigde Staten en is via samenwerkingscontracten verbonden met de hele wereld. We deliver!
- De vijf kernwaarden van GLS
- Betrouwbaarheid:
- Een stabiel netwerk met uniforme kwaliteitscontrole.
- Zekerheid:
- Hoge beveiligingsnormen en doorlopende controles.
- Transparantie:
- Volg elke stap van uw zending via onze Track & Trace.
- Flexibiliteit:
- Lokaal aanwezig om voor u de juiste oplossing te vinden.
- Duurzaamheid:
- Aandacht voor onze medewerkers, de maatschappij en het milieu.
Contact info
Netherlands
- www.gls-netherlands.com
3.9
Great
631K reviews
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Repeated lost packages
I always have delivery problems with GLS in Amsterdam. They don’t deliver home, they take the package directly to a mailbox, which is usually full and cannot be delivered. After that, the package goes missing. It’s the second package lost in the last 8 weeks. No customer service, no explanations. Just another lost package that cannot be traced. Awful experience.
28 July 2026
Unprompted review
Reply from GLS Netherlands
Beste reviewer,
Wat vervelend dat jouw ervaring met GLS anders is dan je had mogen verwachten. Wij willen graag inhoudelijk reageren en gebruiken jouw feedback ook om onze dienstverlening te verbeteren.
Hiervoor hebben we wel meer gegevens nodig, via het klachtenformulier op deze pagina https://gls-group.eu/NL/nl/contact/ kan je die aan ons melden. Wij kunnen dan direct aan de slag om te onderzoeken wat er mis is gegaan. Binnen maximaal 3 werkdagen nemen we contact met je op!
Nogmaals onze excuses,
Team GLS Netherlands
The worst delivery company I have…
The worst delivery company I have experienced. Parcels get not delivered, no updates regarding the parcels, no customer service, and the whole Dutch website is just not working (only the international one, well partially).
28 July 2026
Unprompted review
Reply from GLS Netherlands
Beste reviewer,
Wat vervelend dat jouw ervaring met GLS anders is dan je had mogen verwachten. Wij willen graag inhoudelijk reageren en gebruiken jouw feedback ook om onze dienstverlening te verbeteren.
Hiervoor hebben we wel meer gegevens nodig, via het klachtenformulier op deze pagina https://gls-group.eu/NL/nl/contact/ kan je die aan ons melden. Wij kunnen dan direct aan de slag om te onderzoeken wat er mis is gegaan. Binnen maximaal 3 werkdagen nemen we contact met je op!
Nogmaals onze excuses,
Team GLS Netherlands
Always great and useful.
27 July 2026
the package was thrown onto the floor…
the package was thrown onto the floor and damaged i am amazed that this can be done so when i was clear that there were stickers on the box stating it was FRAGILE
i now have 3 damaged necklaces
27 July 2026
Unprompted review
Reply from GLS Netherlands
Beste reviewer,
Wat vervelend dat jouw ervaring met GLS anders is dan je had mogen verwachten. Wij willen graag inhoudelijk reageren en gebruiken jouw feedback ook om onze dienstverlening te verbeteren.
Hiervoor hebben we wel meer gegevens nodig, via het klachtenformulier op deze pagina https://gls-group.eu/NL/nl/contact/ kan je die aan ons melden. Wij kunnen dan direct aan de slag om te onderzoeken wat er mis is gegaan. Binnen maximaal 3 werkdagen nemen we contact met je op!
Nogmaals onze excuses,
Team GLS Netherlands
The package arrived on time and the…
The package arrived on time and the delivery person handed it to me at my apartment instead of leaving it downstairs in the building I live.
27 July 2026
Best delivered
I had a great experience because my package was delivered to me at my door step and the deliver person was so kind.
27 July 2026
Everything was smoothly
Everything was smoothly. Thank you. Delivery was from Croatia to NL.
27 July 2026
Alway really good service have never…
Alway really good service have never had a complaint
Thank You Very Much
27 July 2026
Worst company to get delivered anything they don’t have even contact no to find the package or help to track
I ordered from Bol and they send package using gls but they said they delivered last Thursday and I didn’t get anything and there is no contact no to track where the hell they deliver my package
22 July 2026
Unprompted review
Reply from GLS Netherlands
Beste reviewer,
Wat vervelend dat jouw ervaring met GLS anders is dan je had mogen verwachten. Wij willen graag inhoudelijk reageren en gebruiken jouw feedback ook om onze dienstverlening te verbeteren.
Hiervoor hebben we wel meer gegevens nodig, via het klachtenformulier op deze pagina https://gls-group.eu/NL/nl/contact/ kan je die aan ons melden. Wij kunnen dan direct aan de slag om te onderzoeken wat er mis is gegaan. Binnen maximaal 3 werkdagen nemen we contact met je op!
Nogmaals onze excuses,
Team GLS Netherlands
How do you even work
How do you even work? It says the package was delivered to my address. Where is it? No call or package. How long can I wait for the package? I need it urgently. Will there be a refund? Terrible delivery. I do not recommend this delivery service at all.
25 July 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Parcel was open when received and the…
Parcel was open when received and the courier didnt bring the parcel to the door, just left it in front of the elevator in the apartment building
24 July 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
fast delivery!
24 July 2026
Great service
Quick delivery - 4 days to arrive to NL from USA. I could easily track my package from the very first moment it was passed on to GLS.
24 July 2026
I was at home and noone rang my door
I was at home and noone rang my door, my package was left on the street. Anyone could have stole it!
It does not cost a lot of time to ring the door and wait that I open the door.
24 July 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Excellent service and delivery.!
24 July 2026
This must be the worst courier on this planet
They randomly fail to deliver your parcel for several days in a row and then redirect it to a completely different delivery point. I am still waiting for my parcel and I already half-expect it will be damaged or I won't receive it at all. Not the first time my delivery is being juggled and delayed,so I get the excitement of 'Will I receive it, will I not?' regularly from them.
Avoid if you can, postal service is superb compared to this...
24 July 2026
Unprompted review
Reply from GLS Netherlands
Beste reviewer,
Wat vervelend dat jouw ervaring met GLS anders is dan je had mogen verwachten. Wij willen graag inhoudelijk reageren en gebruiken jouw feedback ook om onze dienstverlening te verbeteren.
Hiervoor hebben we wel meer gegevens nodig, via het klachtenformulier op deze pagina https://gls-group.eu/NL/nl/contact/ kan je die aan ons melden. Wij kunnen dan direct aan de slag om te onderzoeken wat er mis is gegaan. Binnen maximaal 3 werkdagen nemen we contact met je op!
Nogmaals onze excuses,
Team GLS Netherlands
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