I spoke with Teresa today she was most helpful sorted out my problem very quickly the site itself is one of the best I’ve used
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have a very good experience at the live chat with Vlad S., it doesnt happened in most of the casino online. Very friendly and taking the time to explain everything thing I asked for.
Company replied
Teresa was very helpful in sorting out my problem with the daily deals, very friendly
Company replied
Alina p was very helpful and managed to help with my enquiry
Company replied
Company details
Glossy Bingo
Written by the company
- With tonnes of casino games, slots and exciting bingo rooms, Glossy Bingo is your ticket to fun and prizes!
- Our response to the current situation
- At Glossy Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@glossybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@glossybingo.com
- www.glossybingo.com
3.9
Great
774 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Glossy Bingo
Hi Jojo,
Thank you for your positive review of our site.
We are glad to hear that you found Patrick very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Glossy Bingo
Have to lose your cash to use your bonus'
Live chat were helpful, but it didn't matter due to the company. I signed up using a code in order to receive 200 free spins and a bingo bonus which was 2X my original deposit. Upon completion of the 200 free spins, I had accrued a decent amount which I presumed would just be subject to typical rollover rules (stake x30 times etc). However, in order to use your casino or bingo bonus, you are expected to lose any cash in your account. I checked this with live chat a couple of times, and was told that in order to activate your bonus your cash must be £0, even if you have won money using your cash.. In addition, if you were to withdraw your cash to make your balance £0, you would forfeit any bonus, which is what I ended up doing to avoid having to lose the cash I'd won. Doesn't seem ethical, and would avoid at all costs.
8 June 2024
Unprompted review
Reply from Glossy Bingo
Hi Luke,
Thank you for sharing your experience and for your kind words about our live chat support. We're thrilled to hear you had a good time and won from the games!
We understand your concerns about the bonus system. The bonus acts as a safety net for our players – if you happen to lose your cash, you still have the bonus to continue playing on our website. It’s designed to give you an extra chance to enjoy your gaming experience.
We appreciate your feedback and will use it to improve our services. If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
Glossy Bingo
I found Teresa very help
I found Teresa very help, polite and efficiant.. my query was dealt with no time all. very pleased :)
6 June 2024
Unprompted review
Reply from Glossy Bingo
Hi Amanda,
Thank you for your great review!
We are glad to hear that you enjoyed speaking with Teresa.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Glossy Bingo
Doesn't deserve one!!!
Shocking website, been playing on here for years and it's definitely gone down hill big time. You never win !!!!!!
3 June 2024
Unprompted review
Reply from Glossy Bingo
Hi Elizabeth,
Thank you for your review, we are sorry to hear that your experience with us didn't meet your expectations.
We want to assure you that all our games are based on random outcomes, and while luck is a big part of the equation, we understand how disheartening it can be when things don't go your way.
We're constantly striving to make improvements, and your feedback is incredibly valuable to us. If you have any further suggestions on how we can enhance your experience, please feel free to reach out.
We're here to help and hope to have the opportunity to turn things around for you in the future!
Best regards,
Glossy Bingo
Brilliant customer services
Brilliant customer services, great games and promo offers.. can't fault them
28 May 2024
Unprompted review
Reply from Glossy Bingo
Hi Tracy,
Thank you for the excellent review!
Our team are delighted that you are enjoying your time playing on our site. Please feel free to reach out to us via our 24/7 live chat should you ever have any queries.
Kind regards,
Glossy Bingo
I deposited but needed help finding my…
I deposited but needed help finding my free spins. Patrick was extremely helpful and straight away added them for me
17 May 2024
Unprompted review
Reply from Glossy Bingo
Hi Helen,
Thank you for the excellent review!
Our team are delighted that you are enjoying your time playing on our site. Please feel free to reach out to us via our 24/7 live chat should you ever have any queries.
Kind regards,
Glossy Bingo
Teresa was very quick with my request
9 May 2024
Unprompted review
Reply from Glossy Bingo
Hi Donna,
What a wonderful review!
We are so glad you enjoyed your experience with Teresa. Please feel free to contact our team again anytime via our 24/7 live chat.
Kind regards,
Glossy Bingo
Reply from Glossy Bingo
Hi Sagor,
What a wonderful review!
We are so glad you enjoyed your experience with us. Please feel free to contact our team again anytime via our 24/7 live chat.
Kind regards,
Glossy Bingo
Did win
You do win on here. Its all down to Luck. I had a substantial win,but I'm still waiting for my documents to be verified so not sure when I will receive it.
4 May 2024
Unprompted review
Reply from Glossy Bingo
Hi Nicola,
What a wonderful review!
We are so glad you enjoyed your experience with us. Please feel free to contact our team again anytime via our 24/7 live chat.
Kind regards,
Glossy Bingo
Very good and professional fast service…
Very good and professional fast service given by your customer service Teresa who is very professional looking after customers
28 April 2024
Unprompted review
Reply from Glossy Bingo
Hi Dariusz,
Thank you for the excellent review!
Our team are delighted that you are enjoying your time playing on our site. Please feel free to reach out to us via our 24/7 live chat should you ever have any queries.
Kind regards,
Glossy Bingo
Teresa was Very helpful
27 April 2024
Unprompted review
Reply from Glossy Bingo
Hi G.Lewis,
What a wonderful review!
We are so glad you enjoyed your experience with Teresa. Please feel free to contact our team again anytime via our 24/7 live chat.
Kind regards,
Glossy Bingo
Gael was very prompt and helpful thank…
Gael was very prompt and helpful thank you
24 April 2024
Unprompted review
Reply from Glossy Bingo
Hi Hanna,
What a wonderful review!
We are so glad you enjoyed your experience with Gael. Please feel free to contact our team again anytime via our 24/7 live chat.
Kind regards,
Glossy Bingo
Don't play here you won't win even a…
Don't play here you won't win even a £1. No chance of a bonus round either. Looked like it didn't exist on this site. Never playing here again
23 April 2024
Unprompted review
Reply from Glossy Bingo
Hey there,
We're really sorry to hear that your experience with us didn't meet your expectations. We want to assure you that all our games are based on random outcomes, and while luck is a big part of the equation, we understand how disheartening it can be when things don't go your way.
We're constantly striving to make improvements, and your feedback is incredibly valuable to us.
If you ever decide to give us another chance or have any suggestions on how we can enhance your experience, please feel free to reach out.
We're here to help and hope to have the opportunity to turn things around for you in the future!
Best regards,
Glossy Bingo
Scam scam scam don't use
22 April 2024
Unprompted review
Reply from Glossy Bingo
Hi Raz,
We're very sorry to hear about your experience, and we appreciate you taking the time to share your concerns. We always aim to provide a positive and fair gaming experience for all our players. We've reached out to you to learn more about your experience and ensure you're taking full advantage of everything our platform has to offer. However, it seems we haven't been able to connect yet. Please feel free to reach out to our support team directly so we can assist you further and address any issues you may have encountered. We're here to help and want to make things right for you!
Best regards,
Glossy Bingo
The games are good
The games are good. I won and in 24h the transaction has been made to my account. I want to thank personally yo Teresa for her help.
7 April 2024
Unprompted review
Reply from Glossy Bingo
Hi Silvig,
Thank you for your great review of our site!
Our team will continue to work hard to ensure that you always have the best experience possible. Please feel free to contact us anytime via our 24/7 Live Chat.
Kind regards,
Glossy Bingo
Reply from Glossy Bingo
Hi Reece,
Thank you for your review. We are so pleased to receive this positive feedback!
Our team will continue to work hard to ensure you always have the best experience possible.
Kind regards,
Glossy Bingo
Issue with promotional offer
I just joined today and had an issue with my promotional offer. I went onto live chat and it was sorted within a few minutes. Great service and would recommend ⭐️⭐️⭐️⭐️⭐️
31 March 2024
Unprompted review
Reply from Glossy Bingo
Hi Margaret-Anne,
Thank you for your positive review of our site.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Glossy Bingo
Greedy slots
Slots take, take, take!
Deposit limits are to high (minimum £50 a day) and free spins are rubbish only returning 1 or 2 pounds for 40 to 50 spins which goes Into bonus wagering conditions. Spent 50 quid on my last through of the dice and got a couple of bonuses that can often pay well on other platforms but not here lucky to get over a fiver.
Disappointing.
31 March 2024
Unprompted review
Reply from Glossy Bingo
Hi daddy Brown,
We appreciate you sharing your experience with us, and we're truly sorry to hear that it hasn't met your expectations. We understand the frustration when things don't go as hoped. Regarding deposit limits, we'd like to clarify that our minimum deposit is actually £10, not £50. We apologize for any confusion. Your feedback on our slots and bonuses is valuable to us, and we're constantly striving to enhance our offerings to provide a more enjoyable gaming experience. If there's anything specific you'd like to address or if we can assist you further in any way, please feel free to reach out to our support team. We're here to help make things right for you!
Regards,
Glossy Bingo
Waited nearly a week to withdraw
Waited nearly a week to withdraw . First excuse was the weekend , then it was St Patrick’s Day , now they need ID . Subnitted as requested but still not paid our !
21 March 2024
Unprompted review
Reply from Glossy Bingo
Hi Karen,
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you've encountered during your withdrawal process.
We understand your frustration with the delay, and we want to assure you that providing a seamless and efficient service is our top priority. The delays you experienced were due to unforeseen circumstances, including the weekend and St. Patrick's Day, which caused some operational delays. Additionally, our requirement for ID verification is a standard procedure to ensure the security of our users' accounts and prevent any potential fraudulent activities.
We appreciate your patience and cooperation in submitting the necessary ID documentation. Rest assured, we are actively working to expedite the processing of your withdrawal request. If you have any further concerns or require assistance, please don't hesitate to contact our support team directly, and we'll do our utmost to assist you promptly.
Thank you for your understanding and continued support.
Best regards,
Glossy Bingo
Reply from Glossy Bingo
Hi Kelly,
Thank you for your great review!
Our team will continue to work hard to ensure that you always have the very best experience possible.
Kind regards,
Glossy Bingo
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