I spoke with Teresa today she was most helpful sorted out my problem very quickly the site itself is one of the best I’ve used
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Review summary
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I have a very good experience at the live chat with Vlad S., it doesnt happened in most of the casino online. Very friendly and taking the time to explain everything thing I asked for.
Company replied
Teresa was very helpful in sorting out my problem with the daily deals, very friendly
Company replied
Alina p was very helpful and managed to help with my enquiry
Company replied
Company details
Glossy Bingo
Written by the company
- With tonnes of casino games, slots and exciting bingo rooms, Glossy Bingo is your ticket to fun and prizes!
- Our response to the current situation
- At Glossy Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@glossybingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@glossybingo.com
- www.glossybingo.com
3.9
Great
774 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 24 hours
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And again absolutely disgusting I mean…
And again absolutely disgusting I mean come on lucky twins is really what I play but since they have dropped the stake to 45 pence like really u can play on this game for months and months because you won't get no where it last around ten minutes then it's finished then it's dead spin after dead spin then it gets better notttt all you get a lot of is 25 pence 75 pence loads of dead spins and then bang you get another 25 pence hooray fantastic since this company has took away all the older games and best games like bars and stripes and a few more this site as gone down hill and what a big shame
1 November 2024
Unprompted review
Reply from Glossy Bingo
Hi Suzie,
Thanks for sharing your feedback – we’re sorry to hear you’re disappointed with some of the changes. We’re always working to improve the experience and keep things fresh, so we’ll definitely pass your comments on to the team. If you’d like, please reach out to our support team to discuss this further; we’re here to help!
Best,
Glossy Bingo
The only reason why I don’t teowortwow…
The only reason why I don’t teowortwow is that I it was a little bit of a stretch mess
12 October 2024
Unprompted review
Reply from Glossy Bingo
HI Pavel,
Thanks for your feedback! We’re sorry to hear you found the process a bit confusing. We’re always looking to improve, so your input is valuable. If you need any help, please don’t hesitate to reach out!
Best regards,
Glossy Bingo
please halp me thanks
10 October 2024
Unprompted review
Reply from Glossy Bingo
Hi there,
I’d be happy to help! Could you please provide a bit more detail on what you need assistance with?
Best regards,
Glossy Bingo
Teresa is super helpful and resolved my…
Teresa is super helpful and resolved my issue Quickly!
9 October 2024
Unprompted review
Reply from Glossy Bingo
Hi Justyna,
Thank you so much for your kind words! We’re thrilled to hear that Teresa was able to help you out quickly. We'll be sure to pass along your feedback to her!
Best regards,
Glossy Bingo
I would like to thank Patrick for his…
I would like to thank Patrick for his help me so much put my mind at ease
30 September 2024
Unprompted review
Reply from Glossy Bingo
Hi Maureen,
Thank you for your lovely message! We’re so happy to hear that Patrick was able to help put your mind at ease. We’ll make sure to pass on your thanks to him! If you ever need anything else, don’t hesitate to reach out. 😊
Best,
Glossy Bingo
Really very helpful customer support
Really very helpful customer support. Special mention to Teresa who helped me when I got confused over wagering requirements. She saved me from losing over £200! Eternally grateful to her.
Oh, great offers and choice of games too.
17 September 2024
Unprompted review
Reply from Glossy Bingo
Hi,
Thank you for your amazing feedback! We’re so glad to hear that Teresa was able to help clarify the wagering requirements and save you from losing your funds. We’ll make sure to pass along your kind words to her! It’s also great to know you’re enjoying our offers and game selection. If you need anything else, don’t hesitate to reach out. Happy gaming! 🎉😊
Best,
Glossy Bingo
Good company fast payout
16 September 2024
Unprompted review
Reply from Glossy Bingo
Hi Paul,
Thank you for your feedback! We’re thrilled to hear that you find us a good company and appreciate our fast payouts. If you need anything else, feel free to reach out anytime. Happy gaming! 😊
Best,
Glossy Bingo
Patrick was very helpful.
22 August 2024
Unprompted review
Reply from Glossy Bingo
Hi Karen,
Thank you for letting us know! We’re glad Patrick was able to help you. If you need anything else, feel free to reach out!
Best,
Glossy Bingo
Helpful chat assistance
Helpful chat assistance, good site once your identification has been verified.
16 August 2024
Unprompted review
Reply from Glossy Bingo
Hi Paul,
Thank you for your feedback! We’re glad you found our chat assistance helpful and are enjoying the site now that your identification is verified. If you need any further help, just let us know!
Best,
Glossy Bingo
Teresa very quick and helpful with my…
Teresa very quick and helpful with my enquiry
6 August 2024
Unprompted review
Reply from Glossy Bingo
Hi Ebony,
Thank you for your feedback! We’re pleased to hear that Teresa was quick and helpful with your enquiry. If you need any further assistance, feel free to reach out!
Best,
Glossy Bingo
Rachel was amazing after my free spins…
Rachel was amazing after my free spins wear not given sorted in no time thank u 😘
6 August 2024
Unprompted review
Reply from Glossy Bingo
Hi Roberta,
Thank you for the great feedback! We’re delighted to hear that Rachel quickly resolved the issue with your free spins. We’ll make sure to pass along your thanks to her. If you need anything else, just let us know!
Best,
Glossy Bingo
Reply from Glossy Bingo
Hi Ann,
Thank you for the kind words! We’re thrilled to hear that Teresa was amazing, polite, quick, and helpful. We’ll be sure to share your compliments with her. If you need any more assistance, we’re here to help!
Best,
Glossy Bingo
Reply from Glossy Bingo
Hi Robert,
Thank you for your feedback! We’re glad to hear that Patrick was direct and to the point. If you have any more questions or need further assistance, feel free to reach out!
Best,
Glossy Bingo
PATRICK dealt with my enquiry very fast…
PATRICK dealt with my enquiry very fast and efficiently.
thanks G Brandon.
16 July 2024
Unprompted review
Reply from Glossy Bingo
Hi Geoff,
Thank you for your feedback! We're glad to hear that Patrick provided you with fast and efficient service. If you have any more questions or need further assistance, feel free to reach out. We're here to help!
Best regards,
Glossy Bingo
Patrick was very helpful and explained…
Patrick was very helpful and explained everything very well and things are now being sorted out
Thanks
12 July 2024
Unprompted review
Reply from Glossy Bingo
Hi Sharon,
Thank you for your positive review of our site.
We are glad to hear that you found Patrick very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Glossy Bingo
Worst casino going never get to win…
Worst casino going never get to win they just take
10 July 2024
Unprompted review
Reply from Glossy Bingo
Hi Adam,
We're sorry to hear about your experience. We strive to provide a fair and enjoyable gaming experience for all our players. If there's anything specific you'd like us to look into or if you have any feedback you'd like to share, please reach out to us directly. We're here to assist.
Best regards,
Glossy Bingo
Patrick was able to help me effectively…
Patrick was able to help me effectively with my query
6 July 2024
Unprompted review
Reply from Glossy Bingo
Hi Linda,
Thank you for your positive review of our site.
We are glad to hear that you found Patrick very helpful.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Glossy Bingo
TERESA brilliant service thank you so…
TERESA brilliant service thank you so much
26 June 2024
Unprompted review
Reply from Glossy Bingo
Hi Sarah,
Thank you for your positive review.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Glossy Bingo
Dealt with very quick by Theresa
25 June 2024
Unprompted review
Reply from Glossy Bingo
Hi Valerie,
Thank you for your positive review.
Our Customer Service team will continue to offer you an excellent experience and we hope you continue to enjoy yourself. We are available 24/7 so please feel free to chat anytime!
Kind regards,
Glossy Bingo
nothing glossy about this site absolutely Horrific
Everything was going fine until I made a sizable withdrawal, after this my gaming experience changed with bonuses almost impossible to achieve. When bonuses were given returns were a fraction of previous bonuses. Played £500 @ £1 a spin to achieve a bonus once, bonus return was £25. Contacted advisors to be cut off three times when writing my complaint, requested my account activity to raise an official complaint regarding the horrific gameplay by way of freedom of information request which has been ignored. Absolutely shocking customer service, horrific gameplay as the site intends to recoup all losses and more despite claims of an independent regulator as the rigged gameplay is evident from play history.
22 June 2024
Unprompted review
Reply from Glossy Bingo
Hi presley1977waza,
I'm sorry to hear about your recent experience. Your feedback is important to us, and we apologize for any frustration caused. We take these concerns seriously and would like to investigate further to understand what happened. Please reach out to our support team directly with your account details so we can address this promptly.
Best regards,
Glossy Bingo
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