Global Guardians Reviews 

324
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

Global allowed me to move into a 1 bedroom flat with 1. No electricity. 2. No hot water. 3. No toilet facilities. 4. The entry phone to let people in is broken. Global expected to raise tickets to... See more

Company replied

Rated 5 out of 5 stars

Have been with Global Guardians for about three years now and never been disappointed! Just moving into a new property, Brooklyn and Ezgi were very kindly guiding us through every step and made the w... See more

Company replied

Rated 1 out of 5 stars

I’ve just witnessed two anonymous video online of tenants flooded and by all accounts as an outstanding repair for just under a week. Surely such business practices are.a health and safety breach? Dic... See more

Company replied

Rated 5 out of 5 stars

Being a guardian with Global guardians for the past 3 years has been a great experience. I've lived in 2 amazing buildings and made really good friends. Myself and my partner have now bought a house (... See more

Company replied

Company details

  1. Property Management Company
  2. Assisted Living Facility
  3. House Sitter
  4. Property Maintenance
  5. Security Service

Written by the company

Global Guardians - Affordable housing provider. Become a property guardian or a long-term house sitter - see now available vacant properties


Contact info

3.0

Average

TrustScore 3 out of 5

324 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 48 hours

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3.0

All reviews

(324)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

Had a pleasure experience with Faran…

Had a pleasure experience with Faran Abubakar who has outstanding understanding and knowledge of the market. Big thanks to this guy with this immaculate dressing in suit!

He has helped me move from my current flat with tight deadline and helped me secure a flat before it even went live. He has knowledge of each individual property and price!

Knows the transport system and connectivity in and out of London. Pleasure working with Global Guardian and would highly recommend having Faran by your side!

26 October 2024
Unprompted review
Global Guardians logo

Reply from Global Guardians

Thank you so much for your fantastic 5-star review ! We’re thrilled to hear that you had a great experience with Global Guardians. Our team works hard to provide secure, cost-effective property solutions while maintaining the dignity and well-being of our guardians, and it’s always rewarding to know our efforts are appreciated.

If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We’re here for you!

Rated 5 out of 5 stars

Farhan Abubakar from Global Gurdian

Farhan Abubakar was my agent for the property. He went out of the way to help me sorted with property and acquiring it. It didn't even felt like I was dealing with Property Agency. Moreover the hospitality of friend sorting me out with Housing issue.

Farhan is very professional and have a great patience to deal with unintelligent problems. For Global, I think he is an asset. He have interest in details, which is a sign of a great agent. Keep going Farhan !! I truly wish you the best.

9 October 2024
Unprompted review
Rated 1 out of 5 stars

I have reported these induvial to my bank fraud team

I have reported these induvial to my banks fraud team, which will also inform the police to investigate. I have also raised the alarm about there conduct of fraud to other services they are using to front their business.

I am doing my best to recover the £1210 they have stolen from me, for showing me a property they had no intention of giving me the keys to.

I have given them every opportunity, but are not co-operating.

Had a similar experience to the negative reviews already registered here... wish I had read and trusted them to stay clear

Update
I received a apology for the way things were handled on Monday 14th/10/2024, and eventually got my money returned on the 16th/10/2024 without the intervention of my bank fraud team.

Although the incident is now come to a close, I am not likely going to forget this experience for some time...

9 October 2024
Unprompted review
Rated 5 out of 5 stars

I have had a lovely experience with the…

I have had a lovely experience with the agent Faran Abubakar. He has assisted me for over three months who has assisted me from being homeless. He has secured me a beautiful flat with tight deadline! Honestly this person is running the whole Lettings operation. A limitation, to point out this company does not have any form of contact to communicate apart from this agent!

5 October 2024
Unprompted review
Rated 5 out of 5 stars

Had a lovely experience with Faran with…

Had a lovely experience with Faran with my smooth move in. Had a notice to quit and Faran saved us from being homeless. He has exception skills with his corporate background. He is the only form of contact through the company and needs to be head of lettings as he is very professional and diligent with his level of skills and work

23 September 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Service and Support – Highly Recommend!

I had a fantastic experience with Global Guardians, especially thanks to Faran, who went above and beyond in helping me find my new home. From showing me various properties to guiding me through the entire process, Faran was professional, patient, and attentive to all my needs. The service was smooth, and I couldn't be happier with the outcome. I highly recommend Global Guardians to anyone looking for a new home—especially if you're lucky enough to have Faran by your side!

19 September 2024
Unprompted review
Rated 5 out of 5 stars

Thanks to Faran,

Thanks to Faran,
I was on a short deadline to move out of my accommodation and he helped me find a suitable and cost effective new accommodation within 3 days and even expedited the application process.

17 August 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Faran

Thank you Faran
Faran has been incredibly helpful. We viewing several properties, and he made the process seamless with his excellent communication. Great experience overall."

15 August 2024
Unprompted review
Rated 5 out of 5 stars

Thanks to Faran Abubakar

I had a tight deadline to move out of my house, and the processing of my application initially took a bit longer than expected. However, once Faran was assigned to my case, everything changed for the better. Faran was incredibly efficient and ensured that every step was handled promptly. Understanding the urgency of my situation, Farahan went above and beyond by arranging for my new house keys to be sent via next-day delivery. Thanks to Faran's dedication and swift action, I was able to move into my new home on time. I truly appreciate the exceptional service Faran provided.

18 July 2024
Unprompted review
Global Guardians logo

Reply from Global Guardians

Hi Agraj,

We're so glad you had a great experience with Faran and this feedback has been passed onto him. Thank you for taking the time to leave a review!

Kind regards,

Global Guardians

Rated 1 out of 5 stars

Scam

Scam. Global Guardians has taken my deposit and rent and gave me the wrong keys. I’m currently stranded without a place to live and there’s no answer (phone calls, email). The hotline constantly says “you’re currently at queue position one” it has been this way for the last few days

6 August 2024
Unprompted review
Global Guardians logo

Reply from Global Guardians

Hi there,

We're so sorry you had this experience. This is not a part of our usual processes and was an error on our part. We know this has been rectified by our guardian care team so hope that you're having a better experience now. For any future queries, please raise a ticket through your My Globe portal so our team can see straight away that there is a problem and rectify it as soon as possible.

Kind regards,

Global Guardians

Rated 1 out of 5 stars

Poor communication and vetting system

Communication is poor. Most messages you send with questions/queries are not answered, except with a copy and paste message telling you to sign up on their website. Many adverts on Spareroom do not have photos or miss vital information. Someone even called me to urge me to sign up, which I had done. When I submitted all of my information - telling them I had been travelling and did not have recent payslips, they rejected me. Even though I had proof of savings (for over a year's worth of rent) and employment in a full-time, well-paid position, Avoid.

30 May 2024
Unprompted review
Rated 1 out of 5 stars

Waste of Time and Energy

So you see their advert and ask for property details. They are so much keen to follow their procedures they will tell you to book for a viewing and the agent during the viewing would be happy to answer questions. You book for the viewing on their comfortable time (you have no choice and no right to ask questions) and go to see the place. This guy tells you all wonderful things and the bills are included etc etc. then you go through all the tiresome vetting process. I have asked around my doubts through multiple emails my for about a week's time. No response nothing... then one day they finally give you a call, and say that you have completed your Vetting process, book for viewing to which I keep saying I have completed viewing what's the next step? Finally she get there and I ask for reassurance that if the bills are included to which she says no bills are included and I will have to first get a connection from the authorities by myself. I told her this wasn't what I was informed then she goes sorry for the inconvenience however no bills are included. As far as I know I am paying the rent for the property, and I have the lowest right for information and they have terrible communication channels. They take their sweet time and respond as they want, change things as and when they like. They Don't understand that it is the resident's time, enery and money they are wasting. Now I have limited time to find a new property and move. They are happy to give some generic non sense when you ask, why do I need to know that. I want to know what concerns me. The worst experience!!! I couldn't give 0 stars..

26 March 2024
Unprompted review
Rated 5 out of 5 stars

First Class service

Global Guardias are a joy to deal with. At each and every step of registration and letting, from the start to the finish, they were there to hold my hand and lead me through the whole process. Very professional and knowledgeable, Anwar is to be recommended for all your viewings. This is definitely NOT your typical high street chain, Moejha Myrie is thoughtful, polite, straight talking and honest.I am extremely grateful to Stephen for getting all the Gas and electrical appliances checked by very professional engineers.
A massive thank you and glad to have met you all.
Casey Christopher James

13 October 2023
Unprompted review
Rated 5 out of 5 stars

Big thanks to Antoinette Williams for…

Big thanks to Antoinette Williams for helping me getting a place to sleep. I was going for viewing for more than a month without any flat but just one day viewing with this amazing lady Antoinette Williams I got a flat.
Thanks to Antoinette Williams and Global Guardians.

Blessing Akua Opoku

6 October 2023
Unprompted review
Rated 4 out of 5 stars

I highly recommend Antoinette Williams…

I highly recommend Antoinette Williams for her exceptional problem-solving abilities, remarkable patience, and the dedicated time she devoted to guiding us during property viewings. She truly exceeded expectations in ensuring that each of us discovered the ideal home tailored to our individual needs. Antoinette is a fantastic team player and deserves the best!

22 September 2023
Unprompted review
Rated 5 out of 5 stars

Global guardians placed me in a…

Global guardians placed me in a property in a quick and timely manner. I have been homeless but now I have somewhere to call my own. I would like to give a special thanks to Antoinette Williams. She was very informative, professional, friendly and is a great asset to the company. I asked her if she was getting commission she humble said no. Give that girl a raise. Well done to Global for hiring such a bright girl.

11 September 2023
Unprompted review
Rated 5 out of 5 stars

Effective & Excellent

I was in a desperate state to find a room, it was Global team, especially The Majestic Antoinette Williams, who assisted me for the viewing and overseeing the paperwork done in no time. I am entirely grateful for her and the Global team effective and excellent work, so I have a Beautiful roof over my head.

15 September 2023
Unprompted review
Rated 5 out of 5 stars

Global Guardians are a brilliant…

Global Guardians are a brilliant company with an extremely hardworking team always striving to deliver the best possible service to all clients and guardians, very efficient and passionate when it comes to working with guardians and clients alike

12 September 2023
Unprompted review

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