Global allowed me to move into a 1 bedroom flat with 1. No electricity. 2. No hot water. 3. No toilet facilities. 4. The entry phone to let people in is broken. Global expected to raise tickets to... See more
Company replied
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See what reviewers are saying
Have been with Global Guardians for about three years now and never been disappointed! Just moving into a new property, Brooklyn and Ezgi were very kindly guiding us through every step and made the w... See more
Company replied
I’ve just witnessed two anonymous video online of tenants flooded and by all accounts as an outstanding repair for just under a week. Surely such business practices are.a health and safety breach? Dic... See more
Company replied
Being a guardian with Global guardians for the past 3 years has been a great experience. I've lived in 2 amazing buildings and made really good friends. Myself and my partner have now bought a house (... See more
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Company details
Written by the company
Global Guardians - Affordable housing provider. Become a property guardian or a long-term house sitter - see now available vacant properties
Contact info
Sopers House, Sopers Rd, Cuffley, Potters Bar , EN6 4RY, London, United Kingdom
- 0800 368 9601
- guardiancare@global-guardians.co.uk
- www.global-guardians.co.uk
3.0
Average
324 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still spamming me
Thanks for the reply. Unfortunately I am still receiving mail from you. It's insane that this is the only way to get in touch with you and it doesn't even work - rent from these guys at your own peril!
2 April 2026
Unprompted review
Reply from Global Guardians
Hi Sienna, thank you for your feedback. You have now been successfully unsubscribed and will no longer receive emails from us moving forward. We appreciate your feedback and will use it to help improve our service moving forward.
This company is asking for data that is…
This company is asking for data that is none of their business! They also absolutely spam my inbox with promotional mail even though I’ve unsubscribed multiple times!
8 January 2026
Unprompted review
Reply from Global Guardians
Hi Hanke, thank you for your feedback. We apologise for any inconvenience caused while trying to unsubscribe from our mailing list. I can confirm that you have now been successfully unsubscribed and will no longer receive emails from us. We appreciate your feedback and will use it to help improve our service moving forward.
Avoid this company if you value your…
Avoid this company if you value your money; many other residents in my building faced the exact same struggle As me and never received the deposit back. They tried to make some excuse about me being a student even though they did all my employment checks and all my salary checks and all my credit checks prior to me starting the agreement with them, they are a bunch of crooks and I am taking them to court for my key deposit. It has been almost two year of sending letters and final
Notices but they keep
Making excuses even though I moved out when they asked, I paid all my rent/fees on time and and they moved me within three months and I had spent £600 just moving and setting up the flat which had nothing in it. No Fridge no washing machine nothing. I don’t think I’ve ever left a bad review, but they deserve it.
18 August 2025
Unprompted review
Reply from Global Guardians
Hi Amina,
We are sorry to read that you feel dissatisfied and in particular, concerned by the suggestion that we have acted improperly. We take such comments very seriously and would like to clarify the position.
Following your guardianship, we were formally notified of outstanding Council Tax relating to your occupancy of the property. In accordance with the license agreement and regulations, the relevant portion of the deposit was applied towards settling this confirmed liability and we had to pay additionally for the remaining amount on your behalf. This was not a withholding of funds without reason, but the resolution of a verified amount due.
We appreciate that these matters can sometimes feel frustrating, and we are always keen to resolve any concerns constructively. To ensure this is discussed properly, a member of our team will be in contact with you directly to go through the details and answer any questions you may have.
We remain committed to acting fairly, transparently and in line with our legal obligations at all times
The properties shown are no where near…
The properties shown are no where near the area I am looking for
11 February 2026
Unprompted review
Reply from Global Guardians
Hi Nicky,
Thank you for your feedback.
We are sorry to hear that the properties shown did not match the area you were seeking. Our team strives to provide listings that closely align with each customer’s requirements, but we recognise that sometimes searches may not perfectly match expectations.
We would welcome the opportunity to assist you further and ensure that future property suggestions are tailored more accurately to your preferred location. A member of our team will be happy to contact you directly to discuss your specific requirements.
We appreciate your input and hope to provide a better experience moving forward.
GLOBAL GUARDIAN, A COMPANY LIKE NO OTHERR
Global Guardian has always wanted its service users to be comfortable.
It has been upfront in communicating vital information to its customers.
Regulatory information is also sent periodically so its service users will be aware of what to do in case of emergencies, and legal requirements.
Although some work upgrades can be done in maintenance, the company has always been swift when tickets are raised.
3 December 2025
Unprompted review
Reply from Global Guardians
Thank you so much for your fantastic 5-star review Olufemi! We’re thrilled to hear that you had a great experience with Global Guardians. Our team works hard to provide secure, cost-effective property solutions while maintaining the dignity and well-being of our guardians, and it’s always rewarding to know our efforts are appreciated.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We’re here for you!
Best regards,
The Global Guardians Team
Faran and Global Guardians
I had the pleasure of working with Faran during my recent property search, and I cannot recommend his services highly enough. From the initial viewing to the final steps of securing the Property, Faran demonstrated exceptional professionalism, efficiency, and genuine care for my needs. I’d highly recommend Faran to be your letting agent!
3 November 2025
Unprompted review
Reply from Global Guardians
Thank you so much for your fantastic 5-star review Fouad! We’re thrilled to hear that you had a great experience with Global Guardians. Our team works hard to provide secure, cost-effective property solutions while maintaining the dignity and well-being of our guardians, and it’s always rewarding to know our efforts are appreciated.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We’re here for you!
Best regards,
The Global Guardians Team
Reply from Global Guardians
Thank you so much for your fantastic 5-star review Abigail! We’re thrilled to hear that you had a great experience with Global Guardians. Our team works hard to provide secure, cost-effective property solutions while maintaining the dignity and well-being of our guardians, and it’s always rewarding to know our efforts are appreciated.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We’re here for you!
Best regards,
The Global Guardians Team
So friendly and quick to respond to any…
So friendly and quick to respond to any ticket raised.
For three years, I had no issues and the are prompt to any repairs.
18 July 2025
Unprompted review
Reply from Global Guardians
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you had a great experience with Global Guardians. Our team works hard to provide secure, cost-effective property solutions while maintaining the dignity and well-being of our guardians, and it’s always rewarding to know our efforts are appreciated.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We’re here for you!
Best regards,
The Global Guardians Team
Hi there its very nice housing iam…
Hi there its very nice housing iam looking sw18
1 October 2025
Unprompted review
Reply from Global Guardians
Hi John, We are delighted to hear that you are interested in housing with us and that SW18 has caught your eye. Could you let us know which property you are referring to so we can share more details with you?
I previously gave 5 stars
I previously gave 5 stars, because i like the service and they houses ,I'm giving 3 start now because i feel like the terms and conditions are anti social, you have more space more room but you can’t keep someone else in your house even your family you have to tell them when they come and tell when your family will leave so that’s really unfair I think
And I'm trying to install water meter I wrote to them one reply that i can install after another reply that I cannot so i am paying more water bills then what i m using
7 August 2025
Unprompted review
Reply from Global Guardians
Hi Moussa,
Thank you for taking the time to share your feedback. Regarding your concern about having someone stay with you the requirement to notify us is a health and safety measure set out in the Licence Agreement, which Guardians review and sign prior to moving in (see Clauses 1.4, 5.7, 5.8, and 5.9). This ensures we are aware of everyone on-site in case of an emergency, such as a flood or fire, where knowing who is present could be critical. While overnight guests are permitted with prior notice, we do need to maintain accurate records for everyone’s safety.
As for your water meter request, we have no objection to the water company installing one, as it would simply be removed by the provider at the end of your tenure.
I hope we have answered your questions. If you have any additional questions, please don't hesitate to contact us. We are always here to help.
Better companies out there
Enquired about a property, went to view, building was falling apart with poor living conditions, no white goods provided (aka no washing machine, fridge etc) after my viewing the price went up every time I I communicated with them, from 750 to 800 then to 850, spoke to the guy who done the viewing said he’d honour the original price, managed to get through on the phone on an 0800 number that’s gets transferred to a call centre in India where I could barely hear the guy as the noise of traffic was overpowering. All emails from the company and AI written with Chat GPT, very sketchy company you’re better going to one of the big brands like Live in Guardians or Lowe who’s 100% more professional
1 July 2025
Unprompted review
Reply from Global Guardians
Dear Peter,
Thank you for taking the time to share your feedback. We truly value your honesty and recognise that there are areas where Global Guardians can improve.
We sincerely apologise for the experience you've had and want to assure you that we are addressing the matter internally. A member of our team will be in touch with you shortly to follow up on the issue.
Great experience with agent Faran to…
Great experience with agent Faran to secure me with a flat. Very well agent who has built great rapport. Will bring more referal guardians to speak with Faran as he seems to be running the lettings operation and knows all areas with good market knowledge
7 June 2025
Unprompted review
Reply from Global Guardians
Thank you so much for your fantastic 5-star review Anthony! We’re thrilled to hear that you had a great experience with Global Guardians. Our team works hard to provide secure, cost-effective property solutions while maintaining the dignity and well-being of our guardians, and it’s always rewarding to know our efforts are appreciated.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We’re here for you!
Best regards,
The Global Guardians Team
I have had a wonderful experience with…
I have had a wonderful experience with Faran who has assisted me with his professional approach. With the new renters reform bill coming into place Faran is assisting many of us afterican communities and saving us from this horrible world of landlord extortionist the rental market. Hats off to Faran to lead a lovely company into the corporate world in the foreseeable future.
21 March 2025
Unprompted review
Reply from Global Guardians
Thank you so much for your fantastic 5-star review ! We’re thrilled to hear that you are having a great experience with Global Guardians. Our team works hard to provide secure, cost-effective property solutions while maintaining the dignity and well-being of our guardians, and it’s always rewarding to know our efforts are appreciated.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We’re here for you!
I had an outstanding experience with…
I had an outstanding experience with Global Guardians. From booking a Friday viewing, expertly hosted by Faran Abubakar, to receiving the keys in just a few days, the process was incredibly smooth. Faran's dedication and efficiency were pivotal, and I also want to commend the entire Global Guardians team for their excellent work. I’m truly thankful for their support.
9 March 2025
Unprompted review
Reply from Global Guardians
Thank you so much for your fantastic 5-star review ! We’re thrilled to hear that you are having a great experience with Global Guardians. Our team works hard to provide secure, cost-effective property solutions while maintaining the dignity and well-being of our guardians, and it’s always rewarding to know our efforts are appreciated.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We’re here for you!
Shambles
When you move out of a property you expect to get your deposit back in a reasonable time, why because this is when you most need it. I'm still waiting for mine and I also was locked out of the property that I was paying for with no explination or apology.
No one ever picks up the phone and no one replys to your emails when they owe you money.
An absolute terrible way to treat people who have put money intto that company's coffers.
So beware people
If you want a better review just put the money you owe me in my bank account
6 February 2025
Unprompted review
Reply from Global Guardians
Dear John,
Thank you for taking the time to leave your feedback. We appreciate your honest review and will look into ways to improve our services.
We would like to apologise for the experience that you have had with us and rest assured we are working on the problem internally. Someone from the team will be in contact with you shortly. When is the most convenient time to give you a call?
Thanks
Global Guardians
Hello
Hello, there I am guardian 5 years and I am very happy.
Staff is polite and correct.Nice places I am recommend.
19 February 2025
Unprompted review
Reply from Global Guardians
Thank you so much for your fantastic 5-star review ! We’re thrilled to hear that you are having a great experience with Global Guardians. Our team works hard to provide secure, cost-effective property solutions while maintaining the dignity and well-being of our guardians, and it’s always rewarding to know our efforts are appreciated.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We’re here for you!
I'm a Tennant with Global guardians and…
I'm a Tennant with Global guardians and my experience has been absolutely atrocious!. I came home from work on the 03/02/25 to find the locks had been changed and a new lock box with a 4 digit read out had been fitted next to the current one?. After phoning the emergency line I had to wait outside for around 2 hours before getting a call from someone who gave me the pass code for the new lock box. No explanation was given as to why the lock was changed and the gentleman I spoke to didn't seem to understand my questions.
Despite the stress being locked out after a heavy day at work, I was quite happy with the new lock, it was better than the previous one, all though they both worked. But, the following day, 04/02/25 I came home from to find the locks had been changed again. I checked both lock boxes and there was a key inside for the new lock. But to my absolute horror I soon noticed that the new lock was fitted so badly that the latch does not slot inside the latch housing. I made a video of myself going outside, shutting the door and giving it a gentle push and the door opening. I had to ring my guvnor at work and explain that I can't attend work because my front door isn't secure. I could not get through to them on the phone, but at 11am yesterday they called me. I was told someone will be out to fix it sometime this week?. I said it needs to be treated as urgent as the property is not secure?, To which she told me she'd get someone out. I sat in all day, With hardly anything in to eat, And no one arrived. It's now Thursday and I've had to take another day off, Most likely without pay because it's not Filed as Sickness.
6 February 2025
Unprompted review
Reply from Global Guardians
Dear Rob,
Thank you for taking the time to leave your feedback. We appreciate your honest review and will look into ways to improve our services.
We would like to apologise for the experience that you have had with us and rest assured we are working on the problem internally. Someone from the team will be in contact with you shortly.
Unfair Treatment and Lack of Transparency
My mum had a deeply disappointing experience with Global Guardians. After fully signing and paying for a property, they suddenly brought up baseless allegations of subletting without any concrete evidence, only claiming that a letter was found in her apartment. This accusation was made after they had already accepted her payment, and suspiciously, she discovered that the same property was listed for viewing on the same day she paid.
It is clear to us that this was never a fair process and that they had no intention of assigning her the property in the first place. Despite her repeated requests for clarity, they have failed to provide any proof, a clear timeframe for resolution, or a valid explanation for their actions. Instead, they offered a refund as if that would resolve the issue, when in reality, it feels like an excuse to push her out of the process entirely.
This experience has left her feeling misled and unfairly treated. I would strongly caution anyone considering dealing with them. Transparency and fairness should be fundamental in property management, and unfortunately, my mum’s experience with Global Guardians has shown otherwise.
31 January 2025
Unprompted review
Reply from Global Guardians
Thank you for your feedback. We are sorry to hear that your mother is disappointed with her experience. As an existing guardian with us since 2023, we have always aimed to accommodate her fairly and in accordance with our policies and she still continues to be a guardian with us in one of our sites.
We take all concerns seriously and would like to reassure you that our actions are guided by our standard procedures. We understand the importance of clear communication and appreciate the opportunity to address any misunderstandings. A member of our team will be in touch shortly to discuss this matter further and provide any necessary clarification.
If you have any further queries in the meantime, please do not hesitate to contact us at GuardianCare@global-guardians.co.uk
Waited over an hour outside in January…
Waited over an hour outside in January to view a property, only to be told that the one I booked to view and travelled to see wasn't available. Was shown other properties all in terrible condition - cracked windows and filthy. Nasty vampire company and nasty staff. Avoid at all costs.
14 January 2025
Unprompted review
Reply from Global Guardians
Dear Zoe,
Thank you for taking the time to leave your feedback. We appreciate your honest review and understand that Global Guardians has ways of improving. We would like to apologise for the experience that you have had with us and rest assured we are working on the problem internally. Someone from the team will be in contact with you shortly.
Faran has provided an exceptional…
Faran has provided an exceptional lovely experience with tight deadline.
He has assisted me and my elderly mother who was assigned to a 1 bedroom flat which I could not move in with my mother due to fire safety reasonings.
Faran expedited our applications but showing us various different flats within the area and assisted us!
Huge thanks to global guardian team ! Who has assisted us with a property!
29 November 2024
Unprompted review
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