Glenton Holidays Reviews 

277
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, knowledgeable, and helpful staff, including drivers and hosts, who significantly enhance their trips. Many highlight the excellent service, comfortable coaches, and high-quality hotels with good food and entertainment, making holidays outstanding. Reviewers appreciate the well-organized excursions, interesting locations, and convenient home pickups, ensuring smooth travel arrangements. However, some customers noted issues with the door-to-door taxi service, experiencing late pickups or poor allocation. A few also mentioned concerns regarding specific drivers' conduct, including excessive talking or inappropriate behavior, or other incidents. Additionally, some reviewers were dissatisfied with hotel food quality, reporting cold or inedible dishes, and long queues at reception.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many praising the drivers for being excellent, helpful,... See more

Service

Customers consistently note positive experiences with service, particularly praising the helpfulness of... See more

Holidays

Consumers find holidays to be positive, with many reviewers describing their trips as lovely, fantastic, and... See more

Location

Clients share positive opinions on location, with many reviewers appreciating the beautiful surroundings and... See more

Quality

People report positive experiences with quality, particularly regarding hotels, food, and coaches. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All staff great! Host Celia, driver, Darren, courier, Roberta on Cotswolds excursion & all hotel staff. All very friendly, knowledgeable and well organised. Interesting days out to Oxford, Stratford... See more

Company replied

Rated 5 out of 5 stars

An early start from Edinburgh but travelling to Italy was great. Slight delays through passport control in Venice. The Hotel Belvedere was such a lovely traditional hotel and walking to the lovely tow... See more

Company replied

Rated 5 out of 5 stars

Simon was very helpful ,lots of information about the excursions . The hotel was lovely great food choices especially for me as i have a few allergies . Room was clean, iron and ironing board... See more

Company replied

Rated 5 out of 5 stars

Travelling with Glenton Holidays was smooth from the moment have was picked up at Glasgow till I arrived back home! Hotel was lovely and clean, the staff couldn't do enough to make the stay fantasti... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Glenton Holidays offers a variety of coach holidays, holidays by air, self drive breaks and river cruises departing from Scotland.

GLENTON HOLIDAYS

Written by the company

GLENTON is Scotland’s only ABTA bonded coach holiday specialist. When you book your getaway with us, you can rest assured that not only are you in excellent hands, but that both your money and your holiday are safe.
There really is no substitute for experience and GLENTON’S 17 years’ expertise in travel means we know what is important to our customers. Tempting resorts, enthralling excursions, well-appointed hotels and comfortable travel are high on your list – and on ours too! Our coach holidays take you to great, British seaside resorts, splendid cities with history at every turn and tranquil countryside retreats. We include interesting and exciting excursions along with free time so you can really make the most of every moment of your longed for holiday.
Select WITH Door to Door* SERVICE
GLENTON Select raises the bar on coach holidays. Your journey begins from your own front door, where your transfer vehicle will collect you and chauffeur you to join a luxury Select coach. Sink into your comfortable reclining seat with its extra leg-room and take in the views through the panoramic windows. Perhaps follow the route via the coach’s satellite navigation screen as you glide to your hotel from our Select collection. Hotels hand picked for their high standards and exceptional service and many are four star properties.
A SOLO TRAVELLER’S BEST FRIEND
GOOD COMPANIONS hosted holidays are designed exclusively for mature solo travellers and have no single room supplements. Sidestep the stress of travelling alone and just relax in the company of your host and like-minded people as you explore new places together and make new friends along the way. With GOOD COMPANIONS, you won’t be on your own for long.
TOP NOTCH ALL INCLUSIVE RIVER CRUISING
We are thrilled to continue our partnership with one of Europe’s finest river cruise companies, CroisiEurope. Their ships, and the standards of food and service, are second-to-none and they have been providing the perfect cruising experience for over fifty years. CroisiEurope has a superb reputation for French cuisine, and selected complimentary drinks are part of the package*.
JET AWAY WITH GLENTON
GLENTON is bonded by ATOL, giving you extra financial security on all our AIR HOLIDAYS, so you can relax knowing your hard earned money is safe. We depart from local airports to fantastic destinations so you can soak up seaside sun or explore iconic sights. We also offer a Door to Door* service on many of our AIR HOLIDAYS.

Scotland's only ABTA bonded coach tour operator

ABTA bonded for your peace of mind

ABTA bonded for your peace of mind
GLENTON is Scotland’s only ABTA bonded coach holiday specialist. We are also bonded by ATOL providing extra financial security for all air holidays. If you book with an unbonded company you could well be risking your holiday and your hard earned money.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

277 reviews

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Replied to 100% of negative reviews

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4.5

All reviews

(277)

99 reviews in the last 12 months

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Rated 5 out of 5 stars

relaxed experience

relaxed experience, meeting lovely people
first holiday since covid
thoroughly enjoyed it

29 July 2024
Glenton Holidays logo

Reply from Glenton Holidays

Thank you for your kind comments, it is great to hear that you enjoyed your holiday with Glenton Good Companions.

We hope to see you on board again soon!

Many thanks
Glenton Customer Service Team

Rated 5 out of 5 stars

Excellent service

Excellent service, everything went smoothly.

5 August 2024
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Reply from Glenton Holidays

Thank you for your feedback. We are dlighted that you enjoyed your holiday.

We hope to see again soon.

Many thanks
Glenton Customer Service Team

Rated 5 out of 5 stars

Nothing to fault at all

Nothing to fault at all. Helpful staff, reception, fabulous choice of food. Spotless and any maintenance is very quickly responded to and solved. Well appointed rooms and various entertainment and activities throughout the day and evenings. Numerous seating areas both inside and outside in the extensive grounds

29 July 2024
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Reply from Glenton Holidays

Thank you for your review, it is great to hear that you enjoyed your holiday.

We look forward to welcoming you on board again soon!

Many thanks
Glenton Customer Service Team

Rated 5 out of 5 stars

Good start with a very comfortable…

Good start with a very comfortable Select Coach, courteous and helpful driver. The accommodation at Alvaston Hall was very good as was the food selection and quality. Outings during the break were well thought out and much enjoyed.

29 July 2024
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Reply from Glenton Holidays

Thank you for taking the time to give your feedback.

It is great to hear that you enjoyed your recent holiday.

We hope to see you again soon!

Many thanks
Glenton Customer Service Team

Rated 5 out of 5 stars

Weston -Super-Mare

The coach was very comfortable & the coach driver ,Graham was excellent & very helpful .The trips were very good ,Wells in particular is a beautiful city .Graham arranged for a guide on the tour of Bath ,she had a wealth of knowledge & very entertaining .

22 July 2024
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Reply from Glenton Holidays

Thank you for taking the time to give us your feedback. It is great to hear that you enjoyed your recent trip to Weston-super-Mare.

We have passed your comments back to the team and we hope to see you on board again soon.

Many thanks
Glenton Customer Service Team

Rated 4 out of 5 stars

everything was good,just make sure that…

everything was good,just make sure that the company gets back to departing from Edinburgh bus station ASAP Mr James Laidlaw

12 July 2024
Glenton Holidays logo

Reply from Glenton Holidays

Thank you for your review, it is great to hear that you enjoyed your holiday.

Your comments about the pick up have been fed back to the management team.

We look forward to seeing you again soon.

Many thanks
Glenton Customer Service Team

Rated 5 out of 5 stars

Fabulous river Seine cruise

Dear Glenton,
I have just returned from a fabulous river cruise on the Seine. Very comfortable coach and lovely company on this holiday. Our driver Darren was great, despite some detours due to the Paris olympics. He was very professional and helped make the long journey more enjoyable. The ship, MS Renoir was fantastic. Beautiful surroundings, great crew and staff ,lovely cabins and delicious food. The destinations along the Seine were absolutely amazing. I highly recommend this holiday. Well done Glenton. And we had sunny weather.

1 August 2024
Unprompted review
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Reply from Glenton Holidays

Thank you for your feedback. It is wonderful to hear that you enjoyed your time in Paris and your river cruise on the Seine.

Your comments have been fed back to our team.

We hope to see you on board again soon.

Many thanks
Glenton Customer Service Team

Rated 5 out of 5 stars

I had a lovely holiday in Dublin The…

I had a lovely holiday in Dublin The hotel was good and food was excellent
The tours were also very interesting especially the Stud farm it was fantastic The only issue which was out with your control was the 2 hour drive for our river Shannon cruise we could have missed out Trim The driver Alan was very pleasant and very helpful

26 July 2024
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Reply from Glenton Holidays

Thank you for your feedback, we are delighted to hear that you enjoyed your holiday. Your comments have been fed back to our management team.

Many thanks for taking the time to rate your experience. We look forward to welcoming you on board again soon!

Regards
Glenton Customer Service Team

Rated 5 out of 5 stars

We had a great holiday

We had a great holiday
Hotel was amazing and that’s our 6th time there
Our driver Allan was really good and very friendly
Only thing we missed was our welcome pack

22 July 2024
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Reply from Glenton Holidays

Thank you for taking the time to post your review. It is great to hear that you had a great holiday.

Your comments have been passed back to our team and we hope to see you again soon!

Many thanks
Glenton Customer Service Team

Rated 5 out of 5 stars

Happy visit to hereford

Driver knowledgeable, attentive and friendly. Hotel very comfortable with plenty of public area. 2 restaurants gave ample variety and evening entertainment most welcome

15 July 2024
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Reply from Glenton Holidays

Thank you for your review, it is great to hear that you had a good holiday.

We look forward to seeing you again soon!

Many thanks
Glenton Customer Service Team

Rated 4 out of 5 stars

Irish visit

Home pick up first class with no problem. A comfortable and smooth journey thanks to driver who kept us informed at all times . The hotel and meals were the standard we expected. Only down side was long trip between Trim and Carrick on Shannon. Appreciate it was not company's fault the river trip had to be moved but perhaps Trim could have been left out and the time spent in Carrick on Shannon. Nevertheless
a great trip.

22 July 2024
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Reply from Glenton Holidays

Many thanks for your review, we are glad to hear you enjoyed your holiday.

Your comments have been fed back to our management team and we appreciate you taking the time to give your feedback.

We hope to see you on board again soon.

Regards
Glenton Customer Service Team

Rated 5 out of 5 stars

Coach Trip Novice

Excellent pre trip booking and information. Very clean comfortable accommodation. Good sized bedroom and shower. Very pleasant dining, cleaning and reception staff. Excellent menu and food.We were treated as people and not another coach trip.
Downside. Agent constantly talked to driver during journeys. Driver looking back when answering. His driving was very aggressive at times.
Overall I would highly recommend this trip for organisation, hotel, friendliness and accommodation.
This was my first coach trip and I’ll definitely be back with Glentons.

8 July 2024
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Reply from Glenton Holidays

Thank you for your feedback. We are delighted to hear that overall you enjoyed your holiday with Glenton.

We have passed your comments about the driver to our operations team and the coach operator.

We appreciate you taking the time to leave your review and look forward to seeing you again on board again soon.

Many thanks
Glenton Customer Service Team

Rated 5 out of 5 stars

A fantastic holiday brilliant hotel …

A fantastic holiday brilliant hotel and good company.

8 July 2024
Glenton Holidays logo

Reply from Glenton Holidays

Thank you for your review. We are delighted to hear that you enjoyed your holiday and hope to see you again very soon!

Many thanks for taking the time to review your experience.

Regards
Glenton Customer Service Team

Rated 3 out of 5 stars

Welsh Cities And Seaside

Morning pickup was as expected and our coach driver Terry was lovely and honest enough to admit to our party that he'd been randomly assigned and didn't really have much clue about the destination , comfy coach and first comfort stop at Gretna Green and i give a warning here always lift the toilet seat and check first as the one i saw looked like someone had scooped a lump out of the the water and wiped it across both lid and seat so always check ! Arrived at the hotel and check in was fine , it's a card these days not a key , no porter ( bring back the porter ! ) my room ? up three flights of stairs , through a door , across a foyer , through another door , left down a corridor till you see room 347 then turn and there's a push door , through that then down stairs , up stairs and through another door then my room door , i'm a severe liftphobic so i did this with a suitcase. Lovely staff , very friendly but as i said oh for a porter !! . Breakfast is a buffet that's to be honest rather disappointing , cooked choices not very warm , baking stale and the cereal was also stale and the milk warm , dinner menu was limited ( usual for coach parties ) and again not very warm , sometimes overcooked , sometimes undercooked , how about some good plain food on offer as well , steak and kidney pie anyone ? or roast beef and yorkshire pudding ? a little bit of gammon with a few sad looking strips of veg isn't quite the same ! First excursion to Cardiff Castle and i can't fault the tour guide there in any way , fascinating place to see and beautiful interiors , would recommend. Second day to St Fagan's Museum Of Welsh Life and in all honesty i only really saw the main exhibition building as i was a bit lost , my fault probably . Third day to Swansea and fair play to Terry our driver he admitted he hadn't a clue about that or Mumbles , might i suggest though dropping off at or near the Waterfront and ( yes i now know that parking costs there , would pay extra ! ) in Swansea rather than outside Tesco ! We had an hour in Mumbles , not long enough really it's a lovely little place with a great sea view. Easier getting my case down on the last day and Terry let me on the coach early which i fully appreciate , thank you sir !, straightforward journey home to Glasgow , little bit of a wait for the pick up home but fine when it arrived , it was a private hire car i'm assuming the lovely shiny mini bus is for larger numbers. Might well book again next year albeit with some things learned. NB:No leisurely coffee break with sweet treat and i would love to have known what was in a Select Welcome Pack but only bottled water for 50p was on offer , a star for our driver Terry and two stars for the very friendly staff at the hotel.

1 July 2024
Unprompted review
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Reply from Glenton Holidays

Thank you for taking the time to give us your feedback on your recent holiday.

Your comments have been passed to our management team for review.

We hope to see you on board again soon.

Many thanks again.
Glenton Customer Service Team

Rated 4 out of 5 stars

Very enjoyable holiday

Very enjoyable. One downsize was the dinners each night. Choice good but lack of vegetables made each main course samey. Breakfast and other starters and dessert were good.

10 June 2024
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Reply from Glenton Holidays

Thank you for your feedback. We are glad to hear that you enjoyed your holiday and your comments about the food have been passed to the hotel.

We hope to see you on board again soon.

Kind regards
Glenton Customer Service Team

Rated 5 out of 5 stars

Lovely hotel

Lovely hotel. Friendly driver. Most trips were good

17 June 2024
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Reply from Glenton Holidays

Thank you for your review. It is great to hear that you enjoyed your holiday with us.

Your comments have been fed back to the team and we hope to see you again soon.

Thank you again,
Glenton Customer Service Team

Rated 5 out of 5 stars

Never had any problems with glenton

Never had any problems with glenton

7 June 2024
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Reply from Glenton Holidays

Thank you for your review. We are very please with your feedback and hope to see you again soon.

Many Thanks
Glenton Customer Service Team

Rated 5 out of 5 stars

Fantastic trip

Fantastic trip. Was a great day out and would definitely do it againx

7 June 2024
Glenton Holidays logo

Reply from Glenton Holidays

Thank you for taking the time to give your feedback. We are delighted to hear that you enjoyed your day out.

We look forward to seeing you again soon.

Kind regards
Glenton Customer Service Team

Rated 5 out of 5 stars

Excellent driver and itinerary and…

Excellent driver and itinerary and hotel very good but outside of hotel not inviting

24 June 2024
Glenton Holidays logo

Reply from Glenton Holidays

Thank you for your feedback. We are delighted to hear that you enjoyed your holiday and have passed your comments to our team.

We hope to see you again soon.

Kind regards
Glenton Customer Service Team

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