Loch Lomond Travel Reviews 143

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff, especially the drivers, for being friendly, helpful, knowledgeable, and professional, making journeys comfortable and enjoyable. Many people highlight the excellent value for money offered by the trips, with several reviewers expressing their intention to book again or having already taken multiple trips. The holidays and mystery tours are often described as fantastic, well-organized, and providing memorable experiences. However, some people were dissatisfied with the service, citing issues such as unexpected changes to itineraries, particularly with mystery tours, and feeling that the advertised experience was not delivered. A few other people also felt that the timing of stops or the overall schedule was poorly planned, leading to rushed experiences or long waits. There were also isolated reports of bus breakdowns and issues with seating arrangements not matching bookings.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising drivers for being friendly, helpful, and... See more

Location

Customers had ambiguous experiences with location. While many reviewers enjoyed visiting various new and... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the friendly and helpful drivers,... See more

Holidays

Customers consistently note positive experiences with holidays. Many reviewers had a fantastic time on... See more

Value for money

Reviewers highlight positive aspects of value for money. Customers consistently praise the amazing value,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great scenery, lovely day, Braemar in the sunshine in April! However second stop was Inverbervie, no shops including coffee shops open! Although there was not much in the way of shops etc anyway. Ap... See more

Rated 4 out of 5 stars

Good communication & instructions. Pick up time spot on. Driver very good and helpful. Stop midway longer than needed and arrival time at destination was hour late, mainly due to traffic hold ups. H... See more

Rated 4 out of 5 stars

This is the first time I have used this travel company, the bus was imaculate the driver was lovley. Hotel its self was nice however the dinner was a huge let down. The choice was very poor, fish chic... See more

Rated 5 out of 5 stars

Our driver Brendan was really courteous and flexible with the guests on our trip to Man City game and tour. Nothing was too much for him and his driving and customer care exceptional. Match e... See more

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4.4

Excellent

TrustScore 4.5 out of 5

143 reviews

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Replied to 4% of negative reviews

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Rated 1 out of 5 stars

I am writing about my weekend away at…Waterside Hotel Party weekend

I am writing about my weekend away at the Waterside Hotel - I booked as it was described as “party weekend” so was looking forward to an evening of dancing the entertainment finished at 9.30????? how is that a party weekend should have went into at least midnight. I went last year on your Christmas party night to the Cairngorms and that was fantastic food and entertainment so expected the same this weekend what a let down!
Once we stopped at Anstruther for our two hour break we then had 2 and three quarter hour journey to go to a hotel with no where to walk or go for a browse round Peterhead we were out in the sticks for the party night and we get there at 5.45 told dinner is 6.45 so rush to get showered and changed and after dinner (which was not good - the soup too thick the chilli con carne bland and the gammon on offer was just fatty thin bacon not gammon steaks) then into lounge area for entertainment which ends at 9.30! awful up next day and back down road - why spend 2.45 hrs just to travel to a hotel we never seen Peterhead or got to go round surely there could have been a hotel only an hour from Anstruther which could accommodate and we could get more time in Anstruther and St Andrews or time to explore town where hotel is in rather than a long journey for a hotel for a party night which ended at 9.30 this was false advertising no party night ends at 9.30.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

mystery bus trip

Went on mystery bus trip, before we left the driver told us his long we would be driving for which had us all guessing where it could be, driver, Dillon was great and we had a relaxing trip taking in the scenery. The weather was great which helped when we got to our secret destination. We would definitely be taking another trip in the near future.

6 May 2026
Unprompted review
Rated 1 out of 5 stars

POOR MOBILITY

POOR MOBILITY. DO NOT GO ON THESE TOURS IF YOUR OVER 70 OR HAVE POOR MOBILITY.
Several tours offered but drivers are drivers only. They show no compassion or interest.
Recent trip to North Berwick driver parked at the top of a very steep hill. At least 5 with walkers and 5 with sticks and many over 70s had no choice to get into town was approximately 25 minute walk. Everyone hired several mini bus trips to get us all back to the bus. Whether it's the driver or the company THIS SHOULD NOT HAPPEN and spoiled the day out.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

More from Falkirk please

Your day trips are excellent value for money. I am in the middle of looking for another one but there are not many leaving from Falkirk. I would like to have gone to Belfast for the day but I can’t get to Bathgate for seven in the morning.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Been lots of trips with loch lomond…

Been lots of trips with loch lomond travel. Great value for money, Amsterdam mini cruise was great. Wheatlands in York, great hotel. Staff and food ten out of ten. Drivers are friendly and very informative. Mystery trips can be a bit repetitive, but thats a chance you take. Highly recommend this company

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Loch Lomond Travel

Daniel our Loch Lomond Coach Driver was brilliant. He is an excellent driver, no sudden swerves or juddering stops and he skilfully manoeuvred the coach around some buildings, which Harry Potter's night bus would have struggled with. He is also polite, cheerful and reliable and can be forgiven the awful 'dad' jokes because we all laughed.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️ Great pick up points and range of tours. Good tours are being expanded and they are always looking to add new destinations and places. Prices are reasonable and l think adding to the success.

5 April 2026
Unprompted review
Rated 5 out of 5 stars

Loch Lomond Mystery Day Tour

It was a mystery tour not knowing where we were headed. Group of 5. Driver arrived 30mins before pick up, was polite, friendly, waited for everyone to arrive and get seated, didn’t give anything away. On route kept us informed on up coming scenery. On each stop made us aware of times, public toilets, where to get hot beverages or a bite to eat. We all had a fantastic time. Looking forward to our next mystery day tour. Loch Lomond, Luss, Inveraray weather was great

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant day trip

Brilliant day trip. Great driver and comfortable coach. Plenty of time to explore the stops on the tour and customer service was great beforehand for questions I had. My first solo trip and I was very nervous but this trip made me sure that I can do a solo trip again.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Safe tours

Service was punctual and informative. Driver was very friendly and the whole experience made me feel safe and enjoyable.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

We went on the Oban and Inverarie trip…

We went on the Oban and Inverarie trip today. Beautiful scenery. What a day we had. My Grandaughter came too - we where nearly late but managed to be the last on the bus and last off..big thank you to Tony seeing where we were. Just 1min away.
We thought we had left the wee ones phone somewhere in Oban. He stopped to let me find it. Sorry everyone.

Then we discovered she has travel sickness. Thank you to the other passenger that gave us her water and seat, to allow her to cool down under the open window at the top.

She absolutely loved it and wants to go to the jail. We sadly didn't have enough time after having to get there clean clothes.

It was the first thing she said to her Dad. You need to take me there. Thank you for the amazing memories

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic company

Absolutely fantastic company. Looked after From start to finish . Driver very friendly great chat as we drove to our destination kepted us updated through out our day . Definitely booking again . 👍♥️

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent tour

Lovely smooth journey. Bus left on time with the 3 destinations Very cheery and helpful driver. Good atmosphere on bus. Looking forward to my next trip. Even the sun came out. 10/10

23 April 2026
Unprompted review
Rated 4 out of 5 stars

Great scenery

Great scenery, lovely day, Braemar in the sunshine in April! However second stop was Inverbervie, no shops including coffee shops open! Although there was not much in the way of shops etc anyway. Apparantly its Half day there on a Tuesday. We wondered about and finally found a co-op which did takeaway coffee. This should have been better thought out by Loch Lomond Travel.

21 April 2026
Unprompted review

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