Glenton Holidays Reviews 

277
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, knowledgeable, and helpful staff, including drivers and hosts, who significantly enhance their trips. Many highlight the excellent service, comfortable coaches, and high-quality hotels with good food and entertainment, making holidays outstanding. Reviewers appreciate the well-organized excursions, interesting locations, and convenient home pickups, ensuring smooth travel arrangements. However, some customers noted issues with the door-to-door taxi service, experiencing late pickups or poor allocation. A few also mentioned concerns regarding specific drivers' conduct, including excessive talking or inappropriate behavior, or other incidents. Additionally, some reviewers were dissatisfied with hotel food quality, reporting cold or inedible dishes, and long queues at reception.

What people talk about most

Staff

Reviewers mention positive feedback about staff, with many praising the drivers for being excellent, helpful,... See more

Service

Customers consistently note positive experiences with service, particularly praising the helpfulness of... See more

Holidays

Consumers find holidays to be positive, with many reviewers describing their trips as lovely, fantastic, and... See more

Location

Clients share positive opinions on location, with many reviewers appreciating the beautiful surroundings and... See more

Quality

People report positive experiences with quality, particularly regarding hotels, food, and coaches. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All staff great! Host Celia, driver, Darren, courier, Roberta on Cotswolds excursion & all hotel staff. All very friendly, knowledgeable and well organised. Interesting days out to Oxford, Stratford... See more

Company replied

Rated 5 out of 5 stars

An early start from Edinburgh but travelling to Italy was great. Slight delays through passport control in Venice. The Hotel Belvedere was such a lovely traditional hotel and walking to the lovely tow... See more

Company replied

Rated 5 out of 5 stars

Simon was very helpful ,lots of information about the excursions . The hotel was lovely great food choices especially for me as i have a few allergies . Room was clean, iron and ironing board... See more

Company replied

Rated 5 out of 5 stars

Travelling with Glenton Holidays was smooth from the moment have was picked up at Glasgow till I arrived back home! Hotel was lovely and clean, the staff couldn't do enough to make the stay fantasti... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Glenton Holidays offers a variety of coach holidays, holidays by air, self drive breaks and river cruises departing from Scotland.

GLENTON HOLIDAYS

Written by the company

GLENTON is Scotland’s only ABTA bonded coach holiday specialist. When you book your getaway with us, you can rest assured that not only are you in excellent hands, but that both your money and your holiday are safe.
There really is no substitute for experience and GLENTON’S 17 years’ expertise in travel means we know what is important to our customers. Tempting resorts, enthralling excursions, well-appointed hotels and comfortable travel are high on your list – and on ours too! Our coach holidays take you to great, British seaside resorts, splendid cities with history at every turn and tranquil countryside retreats. We include interesting and exciting excursions along with free time so you can really make the most of every moment of your longed for holiday.
Select WITH Door to Door* SERVICE
GLENTON Select raises the bar on coach holidays. Your journey begins from your own front door, where your transfer vehicle will collect you and chauffeur you to join a luxury Select coach. Sink into your comfortable reclining seat with its extra leg-room and take in the views through the panoramic windows. Perhaps follow the route via the coach’s satellite navigation screen as you glide to your hotel from our Select collection. Hotels hand picked for their high standards and exceptional service and many are four star properties.
A SOLO TRAVELLER’S BEST FRIEND
GOOD COMPANIONS hosted holidays are designed exclusively for mature solo travellers and have no single room supplements. Sidestep the stress of travelling alone and just relax in the company of your host and like-minded people as you explore new places together and make new friends along the way. With GOOD COMPANIONS, you won’t be on your own for long.
TOP NOTCH ALL INCLUSIVE RIVER CRUISING
We are thrilled to continue our partnership with one of Europe’s finest river cruise companies, CroisiEurope. Their ships, and the standards of food and service, are second-to-none and they have been providing the perfect cruising experience for over fifty years. CroisiEurope has a superb reputation for French cuisine, and selected complimentary drinks are part of the package*.
JET AWAY WITH GLENTON
GLENTON is bonded by ATOL, giving you extra financial security on all our AIR HOLIDAYS, so you can relax knowing your hard earned money is safe. We depart from local airports to fantastic destinations so you can soak up seaside sun or explore iconic sights. We also offer a Door to Door* service on many of our AIR HOLIDAYS.

Scotland's only ABTA bonded coach tour operator

ABTA bonded for your peace of mind

ABTA bonded for your peace of mind
GLENTON is Scotland’s only ABTA bonded coach holiday specialist. We are also bonded by ATOL providing extra financial security for all air holidays. If you book with an unbonded company you could well be risking your holiday and your hard earned money.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

277 reviews

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Replied to 100% of negative reviews

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4.5

All reviews

(277)

99 reviews in the last 12 months

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Rated 5 out of 5 stars

New to Glenton !

Getting picked up at home was great , the driver of the bus was very confident and never took any chance s with his bus . Hotel was beautiful….

7 July 2025
Glenton Holidays logo

Reply from Glenton Holidays

Thank you for taking the time to give your review.

It is great to hear that you enjoyed your first holiday with us. We hope the first of many!

Thank you.
The Glenton Customer Service Team

Rated 5 out of 5 stars

Hotel was great food was excellent best…

Hotel was great food was excellent best new year i had. Tommy manager was great. All staff everybody got on great. This was dec 30. Till2 jan 25
It wen i got bk on coach the driver bust my balloon. We stop at perth. Then he went on drop people off then came bk. He got on bus started on me sayin u face tripping u u nearly greeting look at u u team gting beat. I said did not know score as i was not listening then he sat on drivers seat said this is for mrs moody there i said let me out he blasted simply the best. After he played it said hope u enjoyed rangers song i said to my pal. Let me out. At him she say just sit complaine by this time people i sat way 4 days. All guessed i was celtic fan he singled me out he was saterian towards me had old men n woman saying come on rangers. Wen they went by. My first trip way glenton my last as i sent email to glenton which i got replye back saying there sorry. What happen and driver will be spoken to. No discount for a trip no offer at all i felt like we girl was gting told off my five stars for cragilynn hotel as they were faboulas.
No notices up about day trip no times what time we leaving.
Never seen him whole weekend. Except breakfast. He was rude as my pal walk by he said carry on f×××××g walking. He so ignorent. But i was so angry wen i got off bus.
His attertude was terriable. He was rude. Told us to call him bob.
Glenton staff shud be on customer side not be arrogent towards customers that hoilday 549. Each person just show u dont care of customers but just get bus filled and get money in. It a joke im going bk this year way eclipes. So hope i have better respect from what i got off driver and glenton. Staff.
Glentons is not for me as if there was bunch young ones on bus i would of been attacked through this driver open his big mouth. Olive mcguinness.

30 December 2024
Unprompted review
Rated 5 out of 5 stars

Exceeded expectations ; very impressed

Excellent choice of hotel with first rate food and rooms.
Great excursions, and coach.
Driver was friendly courteous and helpful.
Difficult to find fault with anything.

23 June 2025
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Reply from Glenton Holidays

Thank you for your review, we are delighted to hear that you enjoyed your trip with us.

We hope to see you again soon.

Many Thanks
Glenton Customer Service Team

Rated 4 out of 5 stars

Excellent choice of hotel

Excellent choice of hotel
Competent driver

23 June 2025
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Reply from Glenton Holidays

Thank you for taking the time to review your holiday, it is great to hear that you enjoyed it.

We hope to welcome you on board again soon.

Many Thanks
Glenton Customer Service Team

Rated 3 out of 5 stars

Pull man Liverpool

The driver was excellent . The trips were excellent but the evening meals were very disappointing with very poor choice of options. The breakfasts in contrast were very good. Overall a very enjoyable trip.

23 June 2025
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Reply from Glenton Holidays

Thank you for taking the time to review your holiday. We have forwarded your comments back to the hotels team.

Glad to hear that you overall enjoyed the trip and we hope to see you again soon.

Many Thanks
Glenton Customer Service Team

Rated 4 out of 5 stars

Liverpool 5 days

The trip was great. Pick up and drop off, door to door is a great bonus. The coach was immaculate and our driver, Graham, was brilliant.
We stayed at the 4 star Pullman hotel which is right next to Albert Dock. The hotel was lovely, room was great with very comfy bed and a great shower/ wet room. The only disappointment was the evening meal. There was a specific menu for our bus tour group, which I must say, gave 3 choices on the 3 courses. However I have to say that the food was not at all appetising. On the flip side, the breakfast was very good
Overall a great trip with a very good company and Liverpool is a wonderful city

23 June 2025
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Reply from Glenton Holidays

Thank you for your review. It is great to hear that overall you enjoyed the trip to Liverpool.

Your comments about the evening meals have been fed back to our management team for review.

We hope to see you on board again soon.

Many Thanks
Glenton Customer Service Team

Rated 5 out of 5 stars
Glenton Holidays logo

Reply from Glenton Holidays

Thank you for your review, we are delighted to hear that you enjoyed your holiday.

We will pass back your comments about the Glentoneer to our management team.

We hope to see you again soon.

Many Thanks
Glenton Customer Service Team

Rated 5 out of 5 stars

The holiday was very well organised

The holiday was very well organised , interesting trips ,the driver very helpful & patient on at times a difficult journey due to traffic jams. The hotel was good & the food was very good. The only disappointment , though it didn’t detract from our holiday, we didn’t feel it was a luxury coach , & we had no chargers on our seat , which on such a long journey was not so good

8 June 2025
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Reply from Glenton Holidays

Thank you for taking the time to review your holiday. It is great to hear that you enjoyed your holiday.

We have passed your comments about the coach back to the management team for review.

We hope to welcome you on board again soon.

Many Thanks
Glenton Customer Service Team

Rated 5 out of 5 stars

Hotel great .good food .good…

Hotel great .good food .good entertainment . Bus driver very helpful . All a great experience

9 June 2025
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Reply from Glenton Holidays

Thank you for taking the time to review your holiday. It is great to hear that you enjoyed your break.

We hope to see you again soon.

Many Thanks
Glenton Customer Service Team

Rated 5 out of 5 stars

A great holiday

The hotel Bodelwyddan castle was fantastic. The food was great. The excursions were great and Allan the driver was also great. We had a brilliant holiday...which is nice!
Thanks Glenton.
Looking forward to our next trip😊

9 June 2025
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Reply from Glenton Holidays

Thank you for your review, it is great to hear that you enjoyed your holiday.

We hope to see you again soon.

Many Thanks
Glenton Customer Service Team

Rated 5 out of 5 stars

Once in our lifetime holiday great experience as was…

Great holiday great experience as was first coach holiday we had done.great driver Ali .great hotel and good food.most of all great people we met.wall to wall sunshine helped to.

18 May 2025
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Reply from Glenton Holidays

Thank you for taking the time to review your recent holiday. We are delighted to hear that you enjoyed your first coach holiday and hope to see you again on many more!

Many thanks
The Glenton Team.

Rated 5 out of 5 stars

Flawless Getaway

We’ve just returned from a holiday at Warners Alvaston Hall and we couldn’t fault anything. Firstly our driver Allan was great and organised the tour perfectly. Our hotel provided us with plenty of meal choices served by friendly staff and there was always plenty to do during the day. In the evening both main bars hosted musical acts. Will definitely use Warners & Glenton again.

9 May 2025
Unprompted review
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Reply from Glenton Holidays

Thank you for feedback. We are so glad you enjoyed your holiday with Glenton to Warner's Alvaston. It is great to hear.

We hope to welcome you on board again soon.

Many Thanks.
The Glenton Team

Rated 3 out of 5 stars

Unhelpful hotel staff.the value of the…

Unhelpful hotel staff.the value of the holiday,not a bargain but not overpriced.

4 April 2025
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Reply from Glenton Holidays

Thank you for your feedback. We are sorry to hear that the holiday did not meet your expectations.

Your comments have been passed to our management team for review.

Many thanks
Glenton Customer Service Team

Rated 5 out of 5 stars

1st time on my own

1st time on my own. Everyone made me welcome and I made nice friends. Everything was great and I will definitely be booking more tours

31 March 2025
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Reply from Glenton Holidays

Thank you for your review. We are delighted to hear that you enjoyed your first solo holiday with our Good Companions.

We looking forward to welcoming you back again soon.

Many thanks
Glento Customer Service Team

Rated 5 out of 5 stars

Trip to Weston

Good companions trip to Weston was excellent. Bus very comfortable,driver and host also excellent. The hotel was in great location. Very clean and comfortable. Food very good as was entertainment. Both trips Cardiff and bath well organised with plenty time to explore. Our free day was in Weston so plenty time to see sights. Finally the weather was warm and sunny

31 March 2025
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Reply from Glenton Holidays

Thank you for taking the time to review your holiday. It is great to hear that you enjoyed your time away with our Good Companions.

We hope to see you again on board soon!

Many Thanks
Glenton Customer Service Team

Rated 4 out of 5 stars

The holiday was good

The holiday was good. The coach was clean and comfortable and the driver was safe. The hotel was good and clean. Food was good and staff were inexperienced but willing. Trips to Cardiff and Bath were interesting and we did not stay too long (4.5 hours).
The only criticism is that we had to wait 45 minutes for someone who was late due to to assuming she would be picked up at home. This got the rest of us slightly angry and agitated. Someone said if we were at an airport we would be left behind. 15 minutes should be the longest wait for someone. Altogether it was a really good holiday.

31 March 2025
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Reply from Glenton Holidays

Thank you for review, we are delighted that you enjoyed your holiday.

Your comments about the delay have also been fed back to our management team.

We look forward to welcoming you back on board soon!

Many Thanks
Glenton Customer Service Team

Rated 1 out of 5 stars

A Glenton Bus driver has been driving…

A Glenton Bus driver has been driving dangerously and risking cyclists’ safety in Edinburgh. It’s a shame that drivers don’t pay attention to the public!

19 March 2025
Unprompted review
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Reply from Glenton Holidays

Good Afternoon, i am sorry about your experience. However, we are a holiday company and we do not own any coaches, these are contracted to various coach hire companies (some of which have a Glenton logo on the side). If you are able to provide the registration of the vehicle, we can put you in touch with the correct coach operator.

Rated 5 out of 5 stars

Glenton’s Mystery Hogmanay Break. …

Mum & me just had a great New Year break with Glenton’s at The Grand Hotel in Llandudno. We each had a Double room which was clean, warm & comfortable, the hotel staff were friendly & helpful. We were given a free bottle of bubbly on Hogmanay which was a lovely surprise. Food was good with plenty of choices. The entertainment at the hotel each night was great. Loved the Hogmanay ABBA tribute act & on New Year Day evening Deeno was brilliant - everyone loved him & wanted an encore so he did 2 more songs! I had booked the Mystery Hogmanay 4 day break & we were really happy with our holiday. Included in our package was a day trip to Chester which was lovely. Excellent value for money. Would definitely book again.

31 December 2024
Unprompted review
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Reply from Glenton Holidays

Thank you so much for your feedback. We are delighted to hear you enjoyed your mystery tour. We look forward to see you again on board soon!

Happy New Year from the Glenton team.

Rated 5 out of 5 stars

The way to go.

I’ve had quite a few holidays with Glenton. From day trips, UK, Ireland and Continental. Can’t fault them. Always enjoyed myself.

23 September 2024

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