Glenmore Mobility Reviews 

I hired a rollator to go on a cruise holiday which was a great help. As a first time user of any aid the professional, efficient and friendly support from staff was very much appreciated. I have since gone on to purchase said rollator and again the service was excellent. Many thanks for making a difficult situation easy.

If you are a first time buyer of a mobilaty road scooter do some research. I was told the model of scooter I liked was the top of the range for this scooter. I asked what was the make/model of the scooter? I was told I would get all the details in the post. All the way through the sales talk I kept getting told, you will get the details in the post. If I was told the model I had tested was the Savvy 8 which is not the top of the range, I would have checked it online and found out you can get it for £2395 not the £2995 which I paid for what I was told was the top of the range model. That model is actualy the Savvy 8 plus. With the top of the range for this model being the Savvy 8 plus, the plus version has a range of 34 miles with a 750w motor. The one I got was the savvy 8 which has a range of 28 miles with a 600w motor. £600 I could have saved if I was actualy told what I was buying, MUG. Before any money talk started I was asked by Keith for a £75 non refundable deposit. Keith could see that after I asked him, is it definetly a non refundable deposit he said yes thats right. He could see I was not too happy about this. He then said as a good will gesture we can make it a £50 non refundable deposit. (He later denied this when I confronted him about this) What he forgot to say it is not ileagle to demand a non refundable deposit as you have 14 days to change your mind, but he said to me once I paid the deposit I would never see it again if anything else was to take place. Before all the sales jargon I got from Keith, I had been speaking to a lady called Susan about the difference in the higher price for getting lithium batteries in a road scooter and pointed out that Amazon charge that bit extra, £200 for lithiom batteries and not the led-acid batteries. So all the way throgh Keiths sales talk I was under the impresion I was getting lithiom batteries. I must point out that at no point was I told I was getting lithiom batteries, I was just not told that every time I mentioned about the scooter having them supplied with the model I was getting, I was never corrected or told the batteries were actualy led-acid batteries. When Keith and his enginear delivered the scooter to my home I was asked if I was happy with the scooter? I said I was, but before I sighned anything I think I should just check the scooter to make sure I am sighning for the scooter I thought I was getting. Keith agreed to this and we went to the scooter. I started to open up the body of the scooter to check everything was as I thought I was getting was correct. At this point Keith quickly took control of the screw that holds the body secure and started to tighten it up again. His engineer said you wont need to open that up for at least a couple of years. Keith said we would have to take it all apart, all that is under there is batteries and a motor. If I was allowed to open it up I would have noticed it was lead-acid batteries and not lithium batteries that In my head that was what I was just about to sighn for. We went back in and I sighned for what I thought was a top of the range scooter with lithium bateries in it. Just before they left I was handed the charger. Away the two of them went and when I checked the charger, on it was written charger for lead-acid bataries. Too late to confront them, they were away. I phoned up Glenmore the next day and got through to someone called Micheal. Micheal came out with a great fact which just happens not to be the case. Micheal said there is no difference betwean lithium and led-acid batteries, they are just the same. Not exactly true. A lithium battery will give you three times the life span as a led-acid battery. He then told me mobility road scooters dont use lithium batteries for on the road, its cars that use lithium batteries for road use. That was just after I bought the scooter. I phoned up on the Monday to get in touch with Keith but was told he was on holiday for two weeks. I phoned up citizens advice and they agreed that I had been mislead, they gave me the number for the people who advise you on your consumers rights. They also agreed I was mislead and wrote out and emailed me a letter to send to Glenmore. I never did send it. You never know what might have happened if I had sent it. Maybe it would have turned into the situation were Gorden Haughey Anderson had three guys from Glenmore turn up at his door and in his opinion it was to intimadate him to take his review down. I cant speak for other peoples expierencs, as what Mr Anderson said "we were put through hell" I can only speak for my own. I just wonder if my two year Glencare Gold Plan will still be valid after this has made its way into Keiths inbox or not. As far as that plan is concerned, its written out to a Mr. Young. Im not Mr.Young. Also this company has not got the best filing system, they sent my documents to Mr. Young at my post code but to a street that does not exist there, but similar. The postman got it to me.

A family member suffered a broken leg in September. A wheelchair from Glenmore transformed their mobility. The company responded swiftly and professionally to our initial enquiry, and supplied a chair at less than a day's notice. They also supplied a variety of types of leg-supports and foot-rests over the following eight weeks as the fracture slowly healed. The rental rules were also very flexible, allowing us to renew the rental week-by-week until we no longer needed the chair. We would enthusiastically recommend this company - for its equipment, for their technical knowledge, and for the courteous response we always have had from the staff.

Cant praise Michael enough for all his help went over and above to help us he is polite friendly professional and pleasant please don’t be afraid to get in touch if you have mobility issues thank you Michael

Over the last 18 months I have had to adjust to my changes in mobility and the staff at Glenmore could not have been kinder or more helpful. Now I have a riser recliner that is a godsend; plus my on/off needs of wheelchairs during this summer have all been accommodated with patience and skill. I will be using them again as things change in the future

We had a really great experience at the Bathgate showroom where my elderly mother was able to try a range of rise/recliner chairs suitable for her height. They also arranged for her to have a loan of an adjustable bed whilst waiting for the one she had ordered. Michael was patient and very understanding of the needs of an older person who becomes easily tired when having to make big decisions! New chair and bed were delivered 48 hours later and the whole process was fabulous. Thank you to the whole team at Glenmore Mobility.

My father needed a rise & recline chair but couldn’t go into the shop ? Tony asked about his height weight etc he was a similar build so we picked a couple of chairs for my father to try at home , shop staff Michael & Tony very helpful and welcoming .
James & Murray delivered chairs today my dad picked one everything explained and demonstrated , old furniture removed highly recommend this company

I'm absolutely thrilled. Micheal and all the team were so helpful. I wanted a wheelchair for my mother which I could pop in and out of my car boot. Excellent service. Super advice. I can highly recommend

Michael was incredibly helpful when I took my mother to Glenmobility last week to buy a new walker.
She was able to try out several in the store and she is now very happy with her new walker.
Lovely service and a great range of products
Thanks!

Could not recommend this company enough. Tony & Micheal were thoroughly professional and knowledge. They helped us choose the perfect chair for my mum, arranged for the delivery to the west highlands and communicated the whole process perfectly. My mum received her chair and she’s delighted with it. Thank you so much for all your help. Deirdre

After having had unhelpful experiences elsewhere, we went to Glenmore Mobility for a wheelchair for my husband who is in a care home. We received excellent thoughtful advice and service. We were shown a range of appropriate wheelchairs and were able to get one adjusted and taken out on approval. It was fine and so we completed the purchase. The whole process was excellent and easy. Michael was very helpful. We’d recommend Glenmore - quality service!

Super customer service and provided exactly the pair of slippers my father-in-law needed. Very helpful and clearly with a lot of expertise.

Fantastic service from Michael and Moray who fixed my Dad’s recliner speedily. Thanks so much, you guys did a great job! Highly recommended.

I had to hire a medical chair after a knee operation. Michael and Tony gave me nothing but 5* service and profrossionalsm throughout. From fast, friendly delivery to excellent care and attention. I highly recommend this Company and staff for all disability needs. I felt comfortable and valued as a customer at Glenmore. I would not hesitate to use them again.

I have never seen a company like this before that is meant to be for disabled! I contacted this company via email to enquire about hiring a scooter.
I got a response from someone called Keith who asked further questions which i answered and sent to him the next day. I gave a few days and got no response so sent another response in case the email had not reached him, still no response. If this is how they treat a prospective disabled customer then i am glad i went elsewhere and did not get lumbered with this man. I only looked them up after a tv advert but think i will send a copy of all the negative reviews on here to the tv studios!

Ordered a three seater and two seater March got them on June after 6 weeks 3 seater cushions sinking eventually they changed cushions 6 weeks later same again sinking cushions back they came took 3 seater away on dec got it back told them to keep it pick up two seater I said not very comfortable arms no padding and would not accept it they could not sell it in shop told me to sell it on gum tree I am not happy hate the couches would never deal with them again cost a good bit of money and would never recommend them to anyone 😡😡

Susan from the Bathgate branch was exceptional. She looked after my mum so well, put us at ease and was extremely knowledgeable. She took time to demonstrate the wheelchair and answered all our questions. Could not have asked for better service, thank you!

We went in to the shop to look at mobility scooters and Tony assisted us what a great help he was and he found the perfect one for us. When we went back to collect it we were helped this time by Michael…. What a great team they in Dalry.
Thank you guys

Glenmore Mobility Dalry Road, Edinburgh. I recently visited Glenmore Mobility to explore lighter wheelchair and the staff couldn’t have been more helpful or understanding. Tony let me trial a lighter chair at home with mum, to see if it was useful for her. All worked well so we purchased the wheelchair after a quick call where another staff member Michael helped with useful advice/ support. A great service, great staff and I will be using Glenmore Mobility in the future. Thank you Tony and Michael. Dawn

To cut a long story short.Payed £3500 for a rise & recliner bed with firm mattress.Delayed delivery bed arrived parts missing and took almost 8 weeks for part to arrive. During that time slept on couch and sons bed. Finally sent out a single rise& recliner bed as part was delayed even longer. Been fighting for over 8 months too have bed removed as wrong information in regards to buying this bed was given. 'Michael' sweetness and light while I was giving him the chance to solve the problem regarding matress after several attempts with toppers and mattresses on top of mattress solutions even to the extent of offering a step which too someone with mobility issues is a red flag. I was then Michael's attitude changed from being helpful to ignorant and non communicative avoiding my phone calls and on the odd occasion abrupt on the telephone. I am now left with a bed that I cannot use and also £3500 out of pocket. This company in all honesty is got the wrong name instead of care mobility it should be don't care mobility. Avoid this company at all coast and please do not part with any money for deposits under any circumstances. Also I tried to email the owner `Keith' with no response which I thought was rude. Yet another careless mobility. Was going to buy 3 piece sweet with recliner chairs and also my mobility scooter from their thank heavens I found out how poorly their aftercare service was and I saved myself the hassle and gone else where for these items. Got a reply from Glenmore ability as you can see. Considering that I drew attention to the mattress situation when we first got the bed and them organising a replacement bed while we waited from the part missing from my original bed it was NOT the next day, it was about 2 to 3 weeks before they agreed on the temporary bed. So it's with great pleasure that I update this review to correct the selective memory from Glenmore mobility. And if they are now offering yet another solution regarding the mattress they have changed their tune as Michael basically told me there was no other mattress suitable for me. Yet another arrogant display on the part of Michael!!!!!