I’ve purchased multiple chains and pendants from GLD over the years, and they have made some of my favorite birthday and Christmas gifts for the people I love. The quality is consistently top-tier, wi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They do not honor their warranty promise!!!! The website makes it so hard to try and file a warranty claim for anything that by the time you can actually find the right to place to make the claim it j... See more
Company replied
Easy to navigate web site. Items are broken down by category, each item well described and looks like they are nicely crafted. I’m looking forward to receiving the pieces I ordered and hopefully order... See more
Company replied
The prices and products look amazing, and I was so excited to receive my package. However, when I got home a few hours after FedEx marked the package as delivered, it had been stolen off of my por... See more
Company replied
4.5
Excellent
54K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality that came in very nice…
Great quality that came in very nice packaging. Easy to buy or return things. Customer service was very quick at and respectful.
21 May 2026
Reply from GLD
Hi Rithy,
Thank you for sharing your experience with us! We’re so glad to hear you enjoyed the quality, packaging, and smooth shopping process. We also truly appreciate your kind words about our customer service team!
Super quick and easy
Super quick and easy. 1st time buying, will leave an honest review after I get them in!
27 May 2026
Reply from GLD
Hello Drew,
Thank you so much for giving us a try for your first purchase! We’re happy to hear the process was quick and easy for you. We hope you’ll love your pieces once they arrive, and we truly appreciate you taking the time to share your experience with us!
The app works great and questions are…
The app works great and questions are taken cRe of promptly.
The prices are amazing also
27 May 2026
Reply from GLD
Hi, thank you so much for the wonderful feedback! We’re delighted to hear that the app has been working great for you and that our team has been able to assist you quickly. We also truly appreciate your kind words about our pricing — your support means a lot to us!
Reply from GLD
Hello Gianna,
We’re very sorry to hear about the difficulties you experienced with your address information. We completely understand how frustrating and concerning this situation can be.
Our team will be reaching out to you directly to review everything in detail, clarify the situation, and make sure you receive the assistance you need regarding your order.
Best regards,
You guys are the best in the…
You guys are the best in the world...please bring back the yellow gold and white gold star of david pendant.
24 May 2026
Reply from GLD
Hi Devon,
Thank you so much for the amazing support — your kind words truly made our day! We’re so happy to hear how much you love our pieces. We’ll be sure to pass your feedback regarding the pendant along to our team.
Seems my order is lost and cannot be…
Seems my order is lost and cannot be verified even after included photo of order confirmation
24 May 2026
Reply from GLD
Hi Christina,
Thank you for bringing this to our attention, and we’re very sorry to hear about the confusion and frustration surrounding your order. We understand how concerning this situation must feel.
Our team will be reaching out to you directly via email shortly so we can review everything in detail and assist you further. We truly appreciate your patience and the opportunity to help resolve this matter for you.
Extremely hard to build 2 for $99 deal
Extremely hard to build 2 for $99 deal. I selected white 2mm chain and yellow showed up on my order confirmation. Replied to confirmation email to correct. I guess we’ll see what shows up.
27 May 2026
Reply from GLD
Hello Dominic,
Thank you for bringing this to our attention, and we sincerely apologize for the confusion with your order. We completely understand how frustrating this situation must be.
Our team will be reaching out to you directly regarding this matter so we can look into it further and make sure the issue is properly addressed. We truly appreciate your patience and the opportunity to make this right.
Best regards,
Order took quite a bit longer than…
Order took quite a bit longer than expected. That wasn't even the issue with me. I didn't have my Cuban chain for 2 years and the clasp broke. I was told it would be close to return it money wise and longer than i would like for something I wear daily. I'd go another route if I were buying again. I'll be ordering another link from jaxxon tomorrow
26 May 2026
Unprompted review
Reply from GLD
Hi David,
Thank you so much for taking the time to share your feedback with us. We’re truly sorry to hear about your experience, especially with the clasp breaking on a chain you wear every day. We completely understand how disappointing and frustrating that must be.
We’d really appreciate the opportunity to look into this for you and see how we may be able to help. Since we’re unable to locate your information from the review alone, please reach out to our support team directly so we can assist you further with this issue.
We genuinely appreciate your support and hope to have the chance to improve your experience.
Best regards,
Very high quality products and service
Very high quality products and service
19 May 2026
Unprompted review
Reply from GLD
Hello, we truly appreciate your kind feedback! It’s great to hear that you had a positive experience with both the quality of our products and the service you received. Thank you for your support!
I am very happy with my purchase
I am very happy with my purchase, the products are of good quality, I will buy again with closed eyes
20 May 2026
Unprompted review
Reply from GLD
Thank you so much for your kind words and support! We’re thrilled to hear that you’re happy with the quality of your purchase, and we truly appreciate your trust in us. We can’t wait to have you shop with us again!
They ALSO SUCK
They ALSO SUCK. They sell BROKEN CHAINS AND DO NOT STAND BY THEM. THEY SERIOUSLY SUCK
20 March 2026
Reply from GLD
Hello Frank,
We’re very sorry to hear about your experience and understand how frustrating this situation has been for you. This is certainly not the experience we want you to have with our product. We would like to make this right for you and will be reaching out via email for further assistance.
Thank you for your feedback and we hope to hear from you soon!
Best,
Thank you GLD your people are great…
Thank you GLD your people are great thank you for fixing my problem and especially a shout out to Michael. Who made it happen. Thanks again.
26 May 2026
Reply from GLD
We are so glad to see that agent Michael could resolve your problem and appreciate you sharing your positive experience with us! We value your kind words and thank you for your support in GLD!
I get ❤️ all my jewelry from them!!
I get ❤️ all my jewelry from them!!! And have not tarnish and have my knecklaces for over 4 years!!! Affordable! And fast shipping
21 February 2026
Reply from GLD
We're so happy you love our jewelry and have enjoyed its quality for years! We appreciate your kind words about our affordability and fast shipping. Thank you for this feedback and for your time!
No diamonds just metal rope
No diamonds just metal rope. Very disappointed.
26 May 2026
Unprompted review
Reply from GLD
Hello Jillian
Thank you for your review. We're sorry to read that you faced an issue with quality in your GLD purchase, and we would be happy to look into this with you! Sadly, this review does not provide us with any way to reach out, so please do follow up with us at support@gld.com, and a member of our team will be right with you.
Thanks!
This entire order from start to finish…
This entire order from start to finish has been completely abysmal. I am in shock in how long it takes for a local business to deliver an item but also how to rectify the situation
26 May 2026
Reply from GLD
Hello Juan
Thank you for this review of your recent order. We're very sorry to hear of your dissatisfaction; however, from the review details provided, this order was only made today, May 26, 2026. This leads us to believe that this is not the correct order, and just so we can be sure you are fully satisfied, we will be reaching out by email to provide further assistance.
Thank you in advance for your time.
Like these 18 kt gold plated bracelets
Like these 18 kt gold plated bracelets. They appear to hold up well in the shower, never have to take them off and I've just ordered a necklace and pendant because of the quality of the bracelets.
25 May 2026
Reply from GLD
We are so glad you love our 18 kt gold-plated bracelets and their durability! We appreciate your kind words and are thrilled you ordered a necklace and pendant. Thank you so much!
I had a really good experience shopping…
I had a really good experience shopping with The GLD Shop. The jewelry quality exceeded my expectations, and the design looked very premium and stylish. Delivery was also faster than I expected, and everything arrived in perfect condition. I appreciate the attention to detail and overall customer experience. I would definitely recommend this brand to anyone looking for quality jewelry pieces.
18 May 2026
Unprompted review
Reply from GLD
We are so pleased to hear about your positive experience with us! It's wonderful to know that our jewelry's quality and design, along with our delivery service, met your expectations. We truly appreciate your kind words and recommendation!
Hailey was excellent and got my…
Hailey was excellent and got my replacement sent out with updates which is much appreciated!
Lou Ann
26 May 2026
Reply from GLD
We are so glad to hear that you had such a positive experience with our agent, Hailey, as she is such an integral part of our customer support machine! We appreciate your kind words, and thank you so much for supporting the GLD brand!
Reply from GLD
We are so glad to hear our team provided respectful and efficient service. Thank you for your kind words!
The very nice things that GLD shop has…
The very nice things that GLD shop has and the trusted and always the service
26 May 2026
Reply from GLD
We're so glad you appreciate our offerings and trusted service! Thank you for your wonderful feedback! We hope to see you return!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.