Gilson Gray LLP Reviews 

Used Gilson Gray for my sale and purchase and the experience was totally stress free. Every step of the way was simple. Wouldn't hesitate to recommend and use again in the future.

Do not use G&G. I was initially quoted a reasonable sum for conveyancing, with them knowing that the purchase was leasehold and required building safety checks. This price raised slightly halfway through conveyancing, then on the day of exchange it was raised by an additional £1,000, then DOUBLED. Knowing the sale would fall through if I failed to pay, I was forced to. This was a no-chain purchase that took over six months to complete, despite instructions asking them to get matters in order weeks in advance.

There is also administrative incompetence seemingly throughout the organisation. Wet ink documents weren't checked and had to be resigned right before exchange, inquiries from myself that relied on 3rd parties were asked one week before exchange (risky, as 3rd parties have no requirement to respond in time), despite being asked months in advance, and despite being a first time buyer, no process or documents were actually explained in any meaningful way. Additionally, questions and emails regarding progress and next steps were never clearly answered, or sometimes they were ignored for days. Certainly not worth the sum they demanded on completion. Avoid at all costs.

Not sure what I was expecting knowing that their conveyancing services are likely on par with their complaints procedure, but following a 7 week wait, G&G offered a £75 refund even after acknowledging their failings and sub-par service.

Just wanted to say I could not recommend this solicitor enough, we have just had a completion completed for a house purchase. They worked with me every step of the way to aim for my completion date. Every document was discussed every step was I felt updated and reassured every week. Thank you to Danni Sullivan and team for the amazing service and hard work put in to complete my purchase.

As a first-time buyer, I had a great experience with Gilson Gray.
A special thank you to Callum's team for the professionalism, patience, and excellent communication throughout the entire process. Buying my first home was completely new to me, but they took the time to answer all my questions clearly and kept me updated at every stage, which made everything much less stressful.
The purchase was completed smoothly, and I really appreciated the support from the whole team. I would happily recommend Gilson Gray to anyone looking for a reliable and professional solicitor.

My solicitor was Rachel Greig and she did an amazing job, very responsive, quick and made the process smooth for me. Shout out to her and the team !! And a big thanks.

Our overall experience from selling to buying our new home has been excellent with Gilson Gray.
Alan kept us up to date and was very helpful in answering our queries.
Would not hesitate to recommend.

Alan was very helpful, always on hand to answer any questions, this made the process of buying my house incredibly easy.

Rachel Greig assisted me with the purchase of my first property. She was attentive, responsive and her emails were always crystal clear. Would highly recommend.

We have just started using Gilson Gray, they have been really good, it makes a big difference having responsive and fast solicitors in the current climate.

Brett - Hunters

Kirsten Dickie done a fantastic job in doing all the legal side of my house purchase. Professional,responsive and very kind. Absolutely recommend Gilson gray and Kirsten Dickie, thank you.

I wanted to give Gilson Gray time to respond to my complaint and resolve the issues before leaving a review, but several weeks later nothing has been resolved and communication remains as poor as it was during our purchase.
Our experience during our house purchase was extremely disappointing. Communication was poor throughout the transaction, and on completion day we were unable to get hold of our solicitor despite making seven separate attempts to contact them. Important documentation was delayed, causing a knock-on effect across the chain and resulting in us not receiving the keys to our property until after 5pm, despite being advised completion could have taken place much earlier.
We also encountered an issue regarding bedroom furniture that had been discussed and requested prior to completion but was not present in the property. This caused significant stress, as we had already dismantled and disposed of our existing furniture based on the expectation that the agreed items would remain.
Following a formal complaint, it took around two weeks and intervention from our mortgage adviser before we received a phone call. We were told that our calls had not been returned because they did not know who was calling, despite us leaving a voicemail with reception clearly identifying ourselves and requesting a callback.
During that conversation, we were assured that someone would contact us regarding the missing furniture. More than three weeks later, despite making multiple additional calls chasing an update, we are still waiting for the promised callback.
Buying a home should be an exciting milestone, but the lack of communication, delays, and poor handling of our complaint turned it into an unnecessarily stressful experience. We have been patient and given Gilson Gray every opportunity to address our concerns, but unfortunately nothing has been resolved. Based on our experience, I would not recommend Gilson Gray.

CHARLOTTE AND HER TEAM WENT ABOVE AND BEYOND IN MY RECENT PURCHASE OF A FLAT AND THE SELLING OF HOUSE THEY ARE STILL HELPING ME WITH A PROBLEM THAT HAVE SINCE MOVING IN .

Gilson gray stepped in at the last minute after a slight issue with our mortgage provider. Alan was on hand to help with any issues and the process was as smooth as could be. Thanks again!

Such a professional, thank you so much to Grant from GilsonGray solicitors with the very timely manner in which the house sale was completed.

What proved to be a somewhat difficult sale on completion, Travis was great, he was always available and answered any queries in a professional and timely manner.
Communication flowed throughout the process.

Absolutely great solicitors ,, so informative and helpful, All of the staff were so helpful.
Jemima, Maria , Shannon,
Thank you 🤩

Excellent service from Sally.

We recently completed our house sale and couldn't be happier with the service we received from Sally. She was professional, knowledgeable, and supportive throughout the process. Communication was excellent, and every question or concern was dealt with promptly and clearly.
We'd like to thank her for all the work and dedication. We would highly recommend Gilson Gray's services to anyone looking for a reliable and professional solicitor for their property transaction.
Charlotte Broderick

Steven spent time to explain the legal agreement in a way I understood. He liased with HR and kept me informed at every stage.

My experience with ⁠Gilson Gray was, without question, the worst customer service I have ever experienced.

What should have been a straightforward purchase of a chain-free new-build property took seven months to complete. There was no chain on either side, yet the process was plagued by delays, poor communication and what appeared to be a complete lack of organisation.

During the transaction I was passed between eight different solicitors. Having to explain my situation over and over again was exhausting, and no one ever seemed to have a full understanding of my case.

Bethan was, by far, the most concerning person I dealt with. Every phone call made it obvious she had little understanding of my property or where the transaction had got to. After supposedly working on my file for four months, she then realised she had been dealing with the wrong property. I was genuinely shocked that such a fundamental mistake could happen. On top of that, I found her rude, dismissive and arrogant whenever I spoke to her. She inspired absolutely no confidence and appeared to have a poor understanding of the legal requirements surrounding my purchase.

Communication throughout the transaction was appalling. I received virtually no proactive updates and had to chase constantly for information, only to receive vague responses or no meaningful update at all. I was left completely in the dark for months, wondering whether anything was actually happening.

The entire experience had a significant impact on my wellbeing. It reduced me to tears on multiple occasions. Buying your first home should be one of the most exciting milestones in your life, but Gilson Gray made it one of the most stressful and upsetting experiences I’ve ever been through.

To add insult to injury, the fees charged for this level of service were outrageous. I genuinely cannot understand how a firm can justify charging such high legal fees while delivering such a poor standard of client care.

I have already advised friends and family members who are currently buying properties not to use Gilson Gray under any circumstances, and I will continue to do so. Based on my experience, I would never trust this firm with another property transaction and cannot recommend them to anyone.

Excellent service and communication from initial consultation with Deborah through to offer being made from purchaser. Then throughout the legal side of the sale of the property from Kirsten. Highly recommend using the services of Gilson Gray.