Once the phone lines opened,dead on 10am,the booking process was straight forward. One thing that would have been useful, on the venues seating plan it would be good if the prices were quoted beside t... See more
Company replied
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Straightforward pre sale able to pay via PayPal no problems whatsoever Only reason for 4 stars was the add on fees These really should be part of the ticket price now it’s all done digitally in my... See more
Company replied
Was easy to use and get the tickets i wanted, there was an option elwct the best seats available. Also great to get conformation that tickets had been purchased ok & lots of information provided thro... See more
Company replied
Used Gigs and Tours a few times now never had a problem and this time I even got better seats than were available on Ticketmaster 😃
Company replied
Company details
Written by the company
Here you’ll find the most up to date news and tickets for some of the UK’s most prestigious music events including Country to Country, Neighbourhood Weekender and Sounds Of The City. We have presented tours for some of the greatest acts around including; Oasis, Take That, Foo Fighters, Coldplay, Peter Kay, Billie Eilish, The Killers, Arctic Monkeys and Little Mix, amongst many others! For any customer services queries please contact us here: http://gigst.rs/customerservice This link also allows you to track the status of your tickets.
Contact info
Manchester, United Kingdom
- www.gigsandtours.com
4.4
Excellent
36K reviews
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Not easy to contact
Awful customer service for requesting an insurance claim refund for tickets. Ended up putting tickets up for sale on the approved resale site as the official stance is a response within 1-5 days however emailed them to say the tickets have been sold and the claim is no longer required. Got a email day after the event acknowledging the previous email and that the insurance claim was no longer required and to enjoy the show !!! Could tell they really didn’t want to honour the claim even though they gladly took the additional payment for the insurance.
No easy way of contacting.
19 June 2026
Unprompted review
Reply from Gigs and Tours
Hello , Sorry to hear this. You can log in here - https://www.gigsandtours.com/customerservice to submit your query online to our team who will be in touch before the event. Thanks ^M
So much better than Ticketmaster as…
So much better than Ticketmaster as they kept thinking I was a bot. Easy to pay.
19 June 2026
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Going to take that concert on Saturday…
Going to take that concert on Saturday and have no idea how to access my tickets.
23 June 2026
Unprompted review
Reply from Gigs and Tours
Hello , Sorry to hear this please log in here - https://www.gigsandtours.com/customerservice where you can submit an online form to our team. Thanks ^M
The only fault for me I like to pick my…
The only fault for me I like to pick my own seats in the price range. Otherwise all fine.
17 June 2026
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Love Gigs and Tours
Love Gigs and Tours! Really easy website to navigate and buy concert tickets, and also really good and letting me know when shows are coming up that we might enjoy. Also - their resale platform is easy to navigate and makes sure any tickets you end up not being able to use can go to other fans so they can enjoy the show. Really great booking process, easy to navigate website, and LOVE the gigs themselves. Thanks peeps!
25 November 2025
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
good so far…
All pretty good so far to organise tickets and book and pay. We have used you several times now and we have been pleased with the booking experience and being kept up to date with forthcoming events.
18 June 2026
Reply from Gigs and Tours
Hello, Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Little help if things go wrong
I can't see my tickets 2 days before the concert. It is difficult to speak to anyone to get help. The notes on their email told me to uninstall and reinstall the app if this happened. They failed to send me a one-off code to log back in. Now I am shut out and can't speak to them
23 June 2026
Unprompted review
Reply from Gigs and Tours
Hello , Sorry to hear this please log in here - https://www.gigsandtours.com/customerservice where you can submit an online form to our team. Thanks ^M
Absolutely first class all the way
31 May 2026
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
It was mostly straightforward
It was mostly straightforward, did not like not being able to pick seats it only let me view an avaliable block and gave me seats.
I also don't like booking and having to download yet another app to get the tickets.
Other than that the process was smooth, no huge queues, the check I'm not a robot actually believed me for once and I didn't have to stress about trying to make it realise I am a person.
17 June 2026
Reply from Gigs and Tours
Hi, thank you for your feedback. We have a designated seating map on the left hand side of the booking page, which is also on the next stage/page of booking once tickets are in your basket.
For reassurance, our site allocates the best available seats from the criteria you choose/what is there when you try to book.
I hope you have a great time at the gig either way. Thanks ^M
I have no problems with the process
I have no problems with the process, all was clear and booking had no problems
10 June 2026
Reply from Gigs and Tours
Hello, Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Reply from Gigs and Tours
Hello, Thank you for your review. We hope you have a great time at the gig! Thanks ^M
I've been trying to share a ticket…
I've been trying to share a ticket through their app for a week. I've emailed them three times with the same question. They consistently are sending me the same response that has nothing to do with my question. And it's soooo frustrating.
23 June 2026
Unprompted review
Reply from Gigs and Tours
Hello , Sorry to hear this please log in here - https://www.gigsandtours.com/customerservice where you can submit an online form to our team. Thanks ^M
Easy to use website
Easy to use website, Pre booking Tickets the day before they go on general sale was Ideal.
18 June 2026
Reply from Gigs and Tours
Hello, Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Very easy to purchase tickets although…
Very easy to purchase tickets although I would of liked to choose my own seat instead of being given best available. The problems arise when you have to use the dedicated app to access your tickets, it's shocking and compounds my opinions that technology is designed by idiots
21 June 2026
Reply from Gigs and Tours
Hi, thank you for your feedback. We have a designated seating map on the left hand side of the booking page, which is also on the next stage/page of booking once tickets are in your basket.
For reassurance, our site allocates the best available seats from the criteria you choose/what is there when you try to book.
I hope you have a great time at the gig either way. Thanks ^M
I have no access to my tickets not on…
I have no access to my tickets not on the axs app, not on the ovo app
17 June 2026
Reply from Gigs and Tours
Hello , Please note all tickets will be available 1-2 weeks prior to the event. You will be emailed once your tickets are ready to download. Thanks ^M
Quick and simple to select tickets
17 June 2026
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
£197.50 for 2 tickets at the very back!!!
Spent £197.50 one 2 tickets to take that. Selected seats around box 121. Instead they gave tickets in box 327 on the very back row of the stadium!!! In what world is the very back seats worth almost £200???? Lots of others in same area had the same complaint and lots said they’ll be reporting as should be investigated!
20 June 2026
Unprompted review
Reply from Gigs and Tours
Hi, thanks for your feedback and sorry you're not happy with the fees. We aim to be as transparent as possible with where and when they are charged, detailed why the cost is in place.
We feel we operate a fair pricing strategy in line with industry standards, but thank you again for your comments which we have taken on board. Thanks ^M
Very easy to book tickets
Very easy to book tickets, I only hope the seats allow a good view.
17 June 2026
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
Reply from Gigs and Tours
Hello , Thank you for your review. We hope you have a great time at the gig! Thanks ^M
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