Price and customer support was fantastic. However the add was somewhat misleading in the fact that I thought I was ordering premade glasses and turned out to be not so. This meant had to then wait a l... See more
Company replied
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I love these Saint Laurent Paris SL800 classic and stylish aviator sunglasses. They feel truly high-end, with great UV protection, and a very comfortable fit even for all-day wear. They instantly el... See more
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Yesterday I received another pair of Oakley's from the great people at Giarre.com I keep repeating my business with them because the prices are unbeatable and more importantly....the "huma... See more
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I was initially wary of their return policy based on concerns that Customs Officials might disallow frames (they have done so previously), but I risked it and all worked out well. The etnia Barcelona... See more
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Company details
Written by the company
An authorized dealer of many big-name designer brands of popular sunglasses and eyeglasses. You can purchase glasses on-line with FREE prescription lenses. Try a giarre.com service.
Contact info
Via Nazionale 88C, 52011, Bibbiena, Italy
- +39 3791467150 WhatsApp
- giarre@giarre.com
- www.giarre.com
4.4
Excellent
3K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Got my order, but the experience was shady
After going back and forth with them a bunch and even telling them I’d report them and call them out as scammers, my sunglasses finally showed up. It took about 3 weeks for them to even ship my order, but I picked them up today and yes, they’re legit.
That said, the whole experience felt pretty shady. If I hadn’t kept pushing and filing complaints, I honestly don’t think they would’ve sent anything, especially since the same thing has happened to other people in the reviews.
I wouldn’t recommend buying from this site at all—this could easily happen to anyone. I just got lucky they finally came because I kept pressuring them. It’s pretty frustrating to see sites like this not keep their word and operate like this. Definitely don’t buy from here.
Español:
Después de insistirles bastante e incluso decirles que los iba a reportar y exponer como estafadores, por fin me llegaron las gafas de sol. Tardaron como 3 semanas solo en enviar el pedido, pero hoy finalmente las recogí y sí, son originales.
Dicho eso, toda la experiencia fue bastante sospechosa. Si no hubiera estado encima reclamando y presionando, sinceramente no creo que me hubieran enviado nada, sobre todo porque esto mismo ya le ha pasado a otras personas en las reseñas.
No recomiendo comprar en esta página para nada—esto le puede pasar a cualquiera. Yo simplemente tuve suerte de que al final llegaran porque seguí presionando. Es bastante frustrante ver páginas así que no cumplen su palabra y operan de esta manera. Definitivamente no compren aquí.
Second answer:
Thank you for your response.
However, I must strongly disagree with your characterization of the situation.
While you outline a timeline that appears compliant on paper, it does not fully reflect the actual customer experience. The main issue was not only the total delivery time, but the lack of proactive communication and the uncertainty surrounding the status of the order for several days.
Although you state that your handling time is approximately 7 working days, this is significantly longer than standard expectations in the market, especially when this is not clearly emphasized at the moment of purchase in a way that reflects the real waiting time experienced by the customer.
Additionally, the fact that tracking information was not active for a period of time contributed to the perception that the order had not yet been shipped. From a customer perspective, this creates uncertainty and undermines trust, regardless of internal processes.
Regarding your statement that the order would have been shipped regardless of my follow-ups, I find it difficult to ignore the timing, as the shipment occurred immediately after my inquiry. While this may be coincidental, it does not inspire confidence from a customer standpoint.
I acknowledge that delays caused by the courier may be outside your control. However, managing customer expectations and ensuring transparency throughout the process is fully within your responsibility.
I am glad that the product has finally arrived and is authentic. That said, the overall experience did not meet reasonable expectations in terms of communication and clarity.
I hope you take this feedback constructively to improve your customer experience going forward.
13 April 2026
Unprompted review
Reply from www.giarre.com
Dear Melanie,
We are glad to hear that you received your sunglasses and that you confirm they are authentic.
For clarity and transparency, we would like to go over the timeline of your order.
Your order was placed on March 24 and processed on March 25. As clearly stated on our website, our average handling time is approximately 7 working days, as each frame is ordered directly from the manufacturer. Your order was shipped on April 2, fully within our stated processing timeframe.
Delivery was completed on April 13. Any delay beyond shipment is attributable to the courier, very likely due to the Easter holiday period, which is outside of our control.
Regarding communication:
You contacted us on March 30 at 13:17 and received a reply the same day at 15:55.
You wrote again on April 1 at 19:44 (outside business hours), and we replied promptly on April 2 at 15:56, informing you that the product had just arrived and was being shipped.
At every stage, we responded politely, transparently, and within a reasonable timeframe.
We would also like to clarify that tracking updates only become active once the parcel is registered at the courier’s sorting facility, which can take some time after dispatch.
We understand that waiting can be frustrating, but stating that we would not have shipped your order without pressure is simply not accurate. Your order was processed and shipped according to our standard procedures and timelines.
We always strive to provide a high level of service and clear communication, and we regret that your perception does not reflect the actual timeline of events.
Kind regards,
Giarre.com Team
Good service with Masunaga
Although the fantastic Masunaga sunglasses were not in stock, which can happen with a hand made quality product, the product arrived in about two weeks, perfectly fine and with good information.
7 April 2026
Unprompted review
Reply from www.giarre.com
Thank you so much for your wonderful 5-star review Rick!
We truly appreciate your kind words about the Masunaga sunglasses.
As you mentioned, handcrafted products like these can sometimes require a little extra time, but we’re delighted that everything arrived perfectly and that you felt well informed throughout the process.
Your satisfaction means a lot to us, and we’re always here to assist you whenever you need.
Thanks again for your trust!
Giarre.com Team 😊
Reply from www.giarre.com
Hi Juss, thank you for the 5 stars! We are thrilled to hear you're happy with the quality of your new glasses. At giarre.com, we only select the best eyewear brands to ensure a top-tier experience for our customers.
Enjoy your new look and see you next time!
Superb quality once again.
I have been using Giarre.com for many years and I have always been thrilled with my glasses and lenses. So much cheaper than buying in the UK and the lenses are far superior than those you pay silly prices for in the UK. I just received my gorgeous new prescription and Guess frames and am absolutely thrilled. Perfect fit, superb clarity and balance in my varifocal lenses. Highly recommended.
3 April 2026
Unprompted review
Reply from www.giarre.com
Dear Cawley,
thank you for your continued trust over the years — it truly means a lot to us!
We’re delighted to hear that you are once again thrilled with your glasses and lenses, and especially that your new prescription and Guess frames met your expectations in terms of fit, clarity and balance. Providing high-quality eyewear at a fair price is exactly what we strive for every day.
Your appreciation for our varifocal lenses is particularly rewarding, as we know how important precision and comfort are.
Enjoy your new glasses, and we look forward to assisting you again soon!
Warm regards,
Giarre.com Team
Quick
Quick, trustworthy service. Got exactly what I ordered in a timely fashion
3 April 2026
Unprompted review
Reply from www.giarre.com
Dear Ken,
thank you very much for your kind review!
We’re really pleased to hear that everything arrived as expected and within the right time. Providing reliable service and delivering exactly what our customers choose is always our top priority.
We hope you enjoy your new glasses and look forward to assisting you again in the future!
Warm regards,
Giarre.com Team
Absolutely the worst experience ever
THIRD REPLY to Giarre on 07.04.26: lovely to read that you have no shame in admitting your company is not ready to own up for your mistakes... and for lying yet again.
Voucher=lost money. Especially when it comes to your company as, see below, you sell items that you don't have and never arrive at the buyer.
Technical advice: take an envelope, put a 20 euro bill in it, write my adress on the envelope, take it to the post office. Problem solved.
SECOND REPLY to Giarre on 03.04.26: basically giarre you are LYING! In my communication with Ms. Alice Verla she stated the following when referring to the extra shipment costs I had when I returned to you the wrongly sent item:
"I have discussed your request with our administration department, and we confirm that we can proceed with a direct reimbursement to your credit card instead of a voucher."
I didn't get the voucher, because I rejected it. So... you charge me for your mistake. Never ever in my worst nightmares would I buy anything from this company again and I would not recommend it to my worst enemy. Have a nice easter, Giarre. BTW i can keep doing this till the end of time... so bring it on.
REPLY to Giarre: as of today 02.04.26: I have NOT received reimbursement for the almost 20 euros I had to pay extra to RETURN THE WRONG ITEM to Giarre. The only thing I got from the interaction with Giarre is that I am 20 euros poorer. I put it in the hands of my Mastercard insurance. Ridiculous!!
Absolutely the worst experience ever. 1/5 because i can't give them a 0/5.
They sent the wrong item. I returned it to them with the obvious promise they would cover the return shipping costs, but they never reimbursed me for those costs. Not even after insisting. In my opinion simply fraud.
So 27 (twenty seven!!!) emails later, two months, no frames, no sunglasses, almost 20 euros gone for their outperforming incompetence. Thank god I am insured via Mastercard.
BTW: they admitted in the mail that the frame they sent was a mistake on the pictures they have on their webpage.
1 March 2026
Unprompted review
Reply from www.giarre.com
Dear Paula,
We understand your frustration and we sincerely apologize if our previous explanations regarding technical limitations felt like an excuse. It was never our intention to withhold what is owed to you.
To resolve this once and for all, our administration is evaluating an exception to our standard procedures. Since our payment processor cannot technically 'reverse' a sum that was never paid to us, we are available to refund the 20 Euros via bank transfer (IBAN).
Please provide your banking details by replying to our latest email thread. Once received, our administration will process the payment as quickly as possible to ensure you are fully reimbursed for the return shipping.
We hope this concrete step demonstrates our commitment to taking responsibility for our initial mistake and brings this matter to a fair conclusion for you.
Best regards,
The Giarre.com Team
Always a good experience
Always a good experience! Customer service is always available. Quick shipping to Spain. Love their prices and sales!
1 April 2026
Unprompted review
Reply from www.giarre.com
Hi Tatiana, thank you so much for your 5-star review! We are thrilled to hear that you enjoyed our customer service and that your new glasses arrived quickly in Spain. We work hard to offer the best prices and sales, so it’s great to know you appreciate them. Enjoy your purchase and see you soon on Giarre.com! 🇪🇸✨
Everything was ok
Fast international shipment, I got what I bought. Quick response from support. Vast variety of frames available.
16 March 2026
Unprompted review
Reply from www.giarre.com
Hi Piotr, thank you so much for your 5-star review! We are delighted to hear that you are satisfied with our international shipping speed and the support you received. At giarre.com, we work hard to ensure that our vast collection of authentic designer frames is accessible to customers worldwide with maximum efficiency. Enjoy your new eyewear and we look forward to serving you again!
I was initially wary of their return…
I was initially wary of their return policy based on concerns that Customs Officials might disallow frames (they have done so previously), but I risked it and all worked out well. The etnia Barcelona frames are great and they were inexpensive, even including international shipping. I'd buy from Giarre again.
16 March 2026
Unprompted review
Reply from www.giarre.com
Hi Nosake, thank you so much for sharing your experience!
We completely understand that international shipping and customs can feel like a bit of a gamble, and we are so glad you decided to take the risk with us. It’s wonderful to hear that your Etnia Barcelona frames arrived safely and that you’re happy with the price!
We pride ourselves on making designer eyewear accessible worldwide, and we look forward to welcoming you back to giarre.com for your next pair.
Enjoy your new frames! 😎✨
Reply from www.giarre.com
Many thanks for your kind feedback! We are happy you are satisfied with your purchase. See you next time at Giarre.com!
Do NOT Purchase - Buyer Beware
I purchased a pair of sunglasses for $368 using PayPal pay by 4. Shortly after my first payment I received an email from Alice at Giarre saying they wouldn’t be in stock for 6 weeks and I could wait or cancel for a full refund. I chose the refund. Days went by and no sign of it. I then have 3 more follow up emails with Alice telling me she would request the refund straight away and would cancel the order. As my 2nd payment loomed and no cancellation occurred I contacted PayPal and put in a dispute. My mistake I only made the claim for the first payment as I thought PayPal would just cancel the rest. After a bit of a mess around Giarre finally refunded 3/4 of my payment. I contacted them to ask where the further $92 was and got a robotic answer saying they had fulfilled the amount I requested so the case was closed! Unbelievable! No wonder people suffer anxiety when there are scam companies out there preying on sucking up your cash!
26 March 2026
Unprompted review
Reply from www.giarre.com
Dear Kylie,
we are very sorry to hear about your experience and understand how frustrating this situation must have felt.
After your order was placed, we promptly informed you that the selected model and color were not immediately available and would require additional time. For this reason, we offered you the option to either wait or receive a full refund.
At the same time as your reply requesting the refund, a PayPal dispute was opened for part of the payment. As your purchase was made using PayPal Pay in 4, refunds must be processed through PayPal and strictly follow the amount included in the dispute.
We therefore immediately refunded the exact amount requested via PayPal. The remaining installments are managed directly by PayPal and are unfortunately outside of our control.
We always aim to act with transparency and professionalism, and we regret that this situation has led to a misunderstanding. We also take statements such as being described as a “scam company” very seriously, as this does not reflect our way of working. Giarre.com has been operating online since 1996, serving customers with reliability and care.
If you need any further clarification or assistance, we are here to help.
Kind regards,
Giarre.com Team
Wonderful choices with competitive prices
Wonderful choices with competitive prices and fast shipment. I enjoy my Tom Ford Iggy and try to stop the urge to order another pair :)
19 March 2026
Unprompted review
Reply from www.giarre.com
Hi Ipek! Thank you so much for your kind words. We are thrilled to hear you're enjoying your Tom Ford Iggy! They are a fantastic choice. As for that "urge" to order another pair... well, we’ll be right here whenever you’re ready for your next favorite frame! 😉 See you soon on giarre.com.
All recommendations
The price is very competent, communication was clear, the delivery was fast. All recommendations!
21 March 2026
Unprompted review
Reply from www.giarre.com
Dear Sambol, thank you so much for your kind words! We are thrilled to hear that you found our prices competitive and were satisfied with our communication and delivery speed. Your recommendation means a lot to us. We look forward to serving you again on giarre.com!
Good communication and quick delivery
Good communication and quick delivery
16 March 2026
Unprompted review
Reply from www.giarre.com
Dear customer, thank you so much for your 5-star review! We are glad to hear that you enjoyed our communication and the fast delivery. Quality service is our priority at giarre.com. We hope to see you again soon!
Almost perfect
Very good price, perfect product, long delivery time not clearly specified at the order date.
12 March 2026
Unprompted review
Reply from www.giarre.com
Hi Filo, thank you so much for the 4-star review! We are thrilled to hear that you found your new eyewear 'perfect' and appreciated our pricing.
Please accept our apologies for the delivery time; we always strive to ship as quickly as possible, though luxury brands can sometimes involve longer procurement steps. Your feedback is incredibly valuable, and we are working to make our delivery estimates even clearer at checkout.
Thank you for choosing giarre.com, and we hope to see you again soon!
Perfect
competitive price , prompt communication, , fast shipping , excellent product.
11 March 2026
Unprompted review
Reply from www.giarre.com
Hi Pierluigi,
Thank you so much for your 5-star review! We are thrilled to hear that you enjoyed our competitive pricing, fast shipping, and, most importantly, the quality of your new eyewear.
Providing excellent products and maintaining prompt communication are our top priorities, and it’s wonderful to know we hit the mark for you.
We look forward to seeing you again on Giarre.com!
Best regards,
The Giarre.com Team
Holbrooks from Giarre.com
I received a pair of Oakley Holbrook Jade/Fade from the fantastic people at Giarre.com..... I also needed some Polarised lenses which they sourced for me.....without hesitation.
I keep using Giarre.com because the level of service is second to none. Send an email with a question or request....and without delay, it's answered, politely and concisely.
(and I haven't even mentioned the fantastic range and unbeatable pricing)
The SWP lenses in the Jade/Fade frame worked out perfectly for me.
Alice, Ornella and Mattaio..... I would just like to say thank you for all your assistance and I will be back soon for my 10th pair.
10 March 2026
Unprompted review
Reply from www.giarre.com
Hi Keith,
Reading your review put a huge collective smile on our faces! Thank you so much for your continued trust and for such a glowing shout-out.
We are thrilled to hear that the Oakley Holbrook Jade/Fade combo with the custom polarized lenses worked out perfectly. Hunting down the right parts to make a pair "yours" is exactly what we strive for, and knowing it hit the mark is the best reward.
Alice and Ornella were particularly touched by your kind words—they remember assisting you and send their warmest regards!
We’ve already started the countdown to your 10th pair. You're officially part of the Giarre family now, and we’ll be ready to make the next experience just as "unbeatable" as the last.
See you soon for the big #10!
Best,
The Giarre.com Team
Oakley Holbrook from Giarre.com
On Monday I received another pair of Oakley Holbrook from the fantastic people at Giarre.com.
This particular model wasn't even listed on their website..... I emailed in a request and the Holbrooks where sourced from Luxotica for me.
You would not get this dedication to customer service from any other seller.
I am now the proud owner of a pair of classic matt black Holbrooks with the truly amazing Prizm Tungsten Polarised lens.
If you have not tried this lens.....do yourself a favour and check out the good people at Giarre.com.
Thanks again Ornella.... I am really looking forward to my next pair (that are already on the way to me 😉)
Thanks again guys.
2 March 2026
Unprompted review
Reply from www.giarre.com
Oakley Holbrook + Prizm Tungsten + a touch of Ornella’s magic = The ultimate combo. Keith, your review is as sharp as the vision through those new lenses!
Thanks for pointing out that for us, 'not listed' simply means 'we need to work harder.' We’re thrilled you're loving the setup, and honestly, we’re just as excited as you are for the next pair currently en route!
Stay Cool, the Giarre.com Team
Great range of quality products
Great range of quality products, website easy to navigate. Prices very competitive even with added freight component to Australia.Delivery to Australia took only 5 days.
I would certainly purchase from your company again.
19 February 2026
Unprompted review
Reply from www.giarre.com
Hi Pj,
Wow! Reading your review made our day here in Italy.
Five days to reach Australia? We’re starting to suspect our couriers found a secret tunnel through the Earth's core or used a supersonic jet! We are thrilled that your new glasses made the 16,000 km journey in record time and that our prices hit the mark, even with the "trip across the pond."
Knowing that we’ve gained a loyal customer on the other side of the world is the best reward for our team. We’ll keep an eye out for your next order—we'll try to beat our own record next time!
Enjoy the sun and your new shades. Cheers!
The Giarre.com Team
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