So far I've spoken to Giant about organising them as my chosen PAYE partner for my contract for a public sector contract. So far my agent Mohamed Abdullahi has been very easily contactable, resp... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Apart from the annoying Bot at the beginning of the support process, I found the support chat really helpful. Kristie Edwards was pleasant, knowledgable and efficient. It was a pleasure to work with... See more
Company replied
I spoke with Courtney today, I had a wonderful experience. couldn't be happier with the service I received from Courtney he was so helpful and patient helping me fill in my form today for my payroll.... See more
Company replied
Have just retired and have been with Giant for around five years. I have always found Giant to be professional with all my questions answered and situations resolved in a timely manner. Although I hav... See more
Company replied
Company details
Written by the company
Since 1992 giant have provided specialist, end to end workforce management software & support services to large and small recruitment agencies, internationally.
Contact info
Fourth Floor 90 High Holborn, WC1V 6LJ, London, United Kingdom
- 0330 024 0946
- hello@giantgroup.com
- www.giantpay.co.uk
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sabahat Razaq made the process very…
Sabahat Razaq made the process very easy, I really appreciate it.
24 July 2026
Unprompted review
Reply from Giant Group
We're so pleased to hear that Sabahat made the process simple and straightforward for you. Thank you for your kind words – we'll be sure to pass your appreciation on to Sabahat.
Fantastic experience in a difficult…
Fantastic experience in a difficult situation, handled wonderfully by Courtney. Thank you!
31 July 2026
Unprompted review
Reply from Giant Group
Thank you for taking the time to share your experience. We're so pleased to hear that Courtney was able to provide such excellent support during a difficult situation. We'll be sure to pass on your kind words – thank you again for your feedback.
Great friendly team
I've received prompt responses, lots of guidance and very friendly information communication from Andre Davis.
He has helped me when I have found tasks a bit complicated.
Thank you, Andre
31 July 2026
Unprompted review
Reply from Giant Group
It's wonderful to hear that Andre has been there to support you throughout the process. We're pleased the guidance and communication made everything easier to understand, especially when things felt a little more complicated. Thank you for recognising Andre's support – we'll be sure to share your kind feedback.
Amazing service as always
The service i have received from Giant has been fantastic from beginning to end over the last ~5 years. No issues have ever been too much and the staff have always gone abive and beyond.
My most recent interaction was with Kristie regarding final payments and end of contract which lead to an extra issue which has addressed and handled in an extremely quick and efficient manner.
Always fantastic customer service and a shame I'm parting ways now
29 July 2026
Unprompted review
Reply from Giant Group
Thank you for taking the time to leave such a thoughtful review. We're incredibly grateful for your support over the past five years and are delighted to hear you've consistently received excellent service from our team. It's great to know Kristie was able to resolve your final queries quickly and efficiently. While we're sorry to see you go, we wish you all the very best for the future and truly appreciate your kind words.
Good communication clear explanation
Good communication clear explanation
31 July 2026
Unprompted review
Reply from Giant Group
We're pleased to hear that you found our communication clear and the explanations easy to understand. Thank you for taking the time to share your feedback.
Onboarding experience
Hi, my name is Forhad and I rated it 5 stars as Nazmul was really helpful on how to complete the Giant portal documents. He showed great patience with me as well, as there was issues when I tried to log into Giant portal and he was able to fix it in such short notice. Overall, it was a smooth and great onboarding experience.😁👍
30 July 2026
Unprompted review
Reply from Giant Group
Thank you for sharing your experience. It's fantastic to hear that Nazmul provided such patient and helpful support, from guiding you through the portal documents to resolving your login issue so quickly. We're delighted your onboarding experience was smooth from start to finish, and we'll be sure to pass on your kind feedback to Nazmul.
Very supportive staff
Very supportive staff, they made the whole process simple.
30 July 2026
Unprompted review
Reply from Giant Group
We're so pleased to hear that our team made the process simple and easy to follow. Thank you for your kind feedback – it's great to know you felt supported throughout.
It was a very swift experience for me…
It was a very swift experience for me to do my work experience at PwC and big thanks to Nazmul Ahmed for helping me throughout my experience!
29 July 2026
Unprompted review
Reply from Giant Group
We're thrilled to hear your onboarding for your PwC work experience was such a positive one. It's great to know Nazmul's support helped make everything run smoothly from start to finish. Thank you for your kind words – we'll be sure to share your feedback with Nazmul.
Nazmul Ahmed made it very easy to…
Nazmul Ahmed made it very easy to follow and a lack of any situations where I did not understand what to do
30 July 2026
Unprompted review
Reply from Giant Group
It's great to hear that Nazmul made the onboarding process so easy to follow. Knowing that the guidance was clear and you always knew what to do is exactly the experience we aim to provide. Thank you for taking the time to share your feedback – we'll be sure to pass your kind words on to Nazmul.
My onboarding process with Luke…
My onboarding process with Luke Anderson has been very positive. The process has been smooth and responses have been prompt. Overall, he has made the process very easy which I ( Esther Aliyu) really appreciate.
30 July 2026
Unprompted review
Reply from Giant Group
It's fantastic to hear that Luke made such a positive impact on your onboarding experience. We're pleased the process was smooth, communication was prompt, and everything felt easy to manage. Thank you, Esther, for taking the time to share your feedback – we'll make sure your kind words are passed on to Luke.
Great support.
Apart from the annoying Bot at the beginning of the support process, I found the support chat really helpful. Kristie Edwards was pleasant, knowledgable and efficient. It was a pleasure to work with her, and she quickly understood and corrected my misunderstanding, thus clearing my confusion and resolving my issue.
But, please, lose the bot at the start of the process.
29 July 2026
Unprompted review
Reply from Giant Group
Thank you for taking the time to leave a review. We're pleased to hear that Kristie Edwards provided such pleasant, knowledgeable and efficient support, and that she was able to resolve your query quickly. We'll be sure to pass on your kind feedback to Kristie. We also appreciate your comments about the chatbot and will take your feedback on board as we continue to review and improve our support experience.
PwC service
Wonderful service and lots of help offered when needed. Communication was clear. Sabahat was especially helpful and was always friendly and professional making my experience with PwC feel stress free.
30 July 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that you received clear communication and helpful support throughout your onboarding. It's especially great to know that Sabahat's friendly and professional approach made your experience stress-free. We'll be sure to pass on your kind feedback to Sabahat.
Luke was really helpful with getting me…
Luke was really helpful with getting me on board very quick and easy process!
22 July 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that Luke made your onboarding experience quick and easy. We'll be sure to pass on your kind feedback to Luke.
Reply from Giant Group
Thank you for your review. We're pleased to hear that Luke provided such prompt support and got your contract to you quickly. We'll be sure to pass on your kind feedback to Luke.
Wonderful Experience
Quick, Seamless, Friendly contact and Got information out very simply and easily, website was a breeze to use aswell
27 July 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that you found the process quick, seamless and easy to follow. It's great to know our team provided friendly support and that you found the website straightforward to use. We really appreciate your feedback.
Reply from Giant Group
Thank you for your review. We're pleased to hear that you found the process quick and informative. We appreciate your feedback and are glad you had a positive experience.
Quick and easy
They contacted regularly and provided updates and their emails were very kindly worded
29 July 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're delighted to hear that you felt well informed throughout the process and appreciated the regular updates and friendly communication. We really appreciate your feedback.
Aidan- Luke
The process of onboarding has been made quick and easy for me, the platform is easily operated and made my experience of it pleasant
26 July 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're pleased to hear that you found the onboarding process quick and easy, and that our platform was simple to use. We appreciate your feedback and are glad you had a positive experience.
Very helpful customer service
Very helpful customer service. Thanks luke anderson
29 July 2026
Unprompted review
Reply from Giant Group
Thank you for your review. We're delighted to hear that you received such helpful customer service. We'll be sure to pass on your kind feedback to Luke Anderson.
Put me at ease & very helpful
Courtney put me at ease & was very informative, helpful & explained the process to me.
29 July 2026
Unprompted review
Reply from Giant Group
Thank you for your wonderful review. We're delighted to hear that Courtney made you feel at ease and provided such informative and helpful support throughout the process. We'll be sure to pass on your kind feedback to Courtney.
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