Giant Group Reviews 

4,002
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 938 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional staff, praising their helpfulness, professionalism, and positive attitude, which makes interactions pleasant and productive. Many people appreciate the outstanding customer service, noting personalized and understanding approaches. The service provided is often described as excellent, with consumers experiencing efficiency and ease throughout their journey, particularly during the smooth and straightforward onboarding process. Reviewers are consistently impressed with the quick response times and the seamless user experience. However, some customers also noted issues with communication, including a lack of transparency regarding operational limits and found some interactions to be rude or unhelpful. Additionally, a few people experienced slow or poor responses, with some onboarding processes taking several months to complete.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, efficiency, and... See more

Customer service

Customers had positive experiences with customer service, frequently praising the helpfulness, efficiency,... See more

Service

Reviewers mention positive feedback about service, highlighting its efficiency, professionalism, and... See more

User experience

Customers consistently note positive experiences with user experience, particularly highlighting the smooth,... See more

Response time

Consumers generally report positive experiences with response times, noting prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So far I've spoken to Giant about organising them as my chosen PAYE partner for my contract for a public sector contract. So far my agent Mohamed Abdullahi has been very easily contactable, resp... See more

Company replied

Rated 5 out of 5 stars

Courtney was great! He followed all the right security procedures, he made me feel comfortable with seeking out support and he responded to all of my questions. It was really helpful of him to u... See more

Company replied

Rated 5 out of 5 stars

I spoke with Courtney today, I had a wonderful experience. couldn't be happier with the service I received from Courtney he was so helpful and patient helping me fill in my form today for my payroll.... See more

Company replied


Company details

  1. Payroll Service

Written by the company

Since 1992 giant have provided specialist, end to end workforce management software & support services to large and small recruitment agencies, internationally.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,002)

903 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Onboarding with GIANT

I found the whole onboarding process extremely straightforward and easy to follow. Luke, the Client Support Administrator was my main point of contact, and was very helpful, efficient and professional throughout, making sure I received and understood all the information. His support made the entire onboarding experience smooth and stress-free. I would highly recommend GIANT based on this excellent experience.

30 July 2026
Unprompted review
Rated 4 out of 5 stars

Great friendly team

I've received prompt responses, lots of guidance and very friendly information communication from Andre Davis.

He has helped me when I have found tasks a bit complicated.
Thank you, Andre

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service as always

The service i have received from Giant has been fantastic from beginning to end over the last ~5 years. No issues have ever been too much and the staff have always gone abive and beyond.

My most recent interaction was with Kristie regarding final payments and end of contract which lead to an extra issue which has addressed and handled in an extremely quick and efficient manner.

Always fantastic customer service and a shame I'm parting ways now

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Onboarding experience

Hi, my name is Forhad and I rated it 5 stars as Nazmul was really helpful on how to complete the Giant portal documents. He showed great patience with me as well, as there was issues when I tried to log into Giant portal and he was able to fix it in such short notice. Overall, it was a smooth and great onboarding experience.😁👍

30 July 2026
Unprompted review
Rated 5 out of 5 stars

My onboarding process with Luke…

My onboarding process with Luke Anderson has been very positive. The process has been smooth and responses have been prompt. Overall, he has made the process very easy which I ( Esther Aliyu) really appreciate.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Great support.

Apart from the annoying Bot at the beginning of the support process, I found the support chat really helpful. Kristie Edwards was pleasant, knowledgable and efficient. It was a pleasure to work with her, and she quickly understood and corrected my misunderstanding, thus clearing my confusion and resolving my issue.
But, please, lose the bot at the start of the process.

29 July 2026
Unprompted review
Giant Group logo

Reply from Giant Group

Thank you for taking the time to leave a review. We're pleased to hear that Kristie Edwards provided such pleasant, knowledgeable and efficient support, and that she was able to resolve your query quickly. We'll be sure to pass on your kind feedback to Kristie. We also appreciate your comments about the chatbot and will take your feedback on board as we continue to review and improve our support experience.

Rated 5 out of 5 stars

PwC service

Wonderful service and lots of help offered when needed. Communication was clear. Sabahat was especially helpful and was always friendly and professional making my experience with PwC feel stress free.

30 July 2026
Unprompted review
Giant Group logo

Reply from Giant Group

Thank you for your wonderful review. We're delighted to hear that you received clear communication and helpful support throughout your onboarding. It's especially great to know that Sabahat's friendly and professional approach made your experience stress-free. We'll be sure to pass on your kind feedback to Sabahat.

Rated 5 out of 5 stars

Luke was really helpful with getting me…

Luke was really helpful with getting me on board very quick and easy process!

22 July 2026
Unprompted review
Giant Group logo

Reply from Giant Group

Thank you for your wonderful review. We're delighted to hear that Luke made your onboarding experience quick and easy. We'll be sure to pass on your kind feedback to Luke.

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