Ghelter Reviews 

The quilty is horrible it is no where near what you see on the photos. It's the biggest scam ever. The delivery was horrendous with no updates on shipping. I would never even think of buying anything or coming close to recommending this to anyone.

I think this is a scam. Ordered my hats 3 months ago...the tracking system said they were delivered but when I called to challenge they told me the hats were still on their way. Two months later and they now claim they 'tried' to deliver the hats but I was out. So they never bothered to try again or even inform me. I'm gonna claim a chargeback. They're clearly a poorly run firm or a scam,

Excellent service. The staff went out of their way to find a hat the right size for me. Their hats are good quality.

I ordered a beanie that was advertised as "wool", and fitting a head 51-61cm in diameter (adult). I was sent a beanie that was 100% acrylic at an infant size (it actually said "infant" on the label). Initially this felt like a scam. I contacted customer service and they got back to me a couple of days later apologising for the item "not fitting as expected" and said the following:

"To help resolve this as quickly and conveniently as possible, we’re happy to offer you a free replacement at no additional cost. You may choose either:
• The same item in a different size, or
• A different item of similar value in the size you prefer
In both cases, you can keep the item you received, so there’s no need to return it."

I responded by asking for a cotton beanie as a replacement, given my experience with the acrylic "wool" beanies.

Two days later I received an email notifying me that they had refunded the purchase price as they had no "wool" beanies in stock, even though I specifically asked for a cotton beanie. However, they did not refund me for the delivery cost of $6.

I replied, telling them I had not asked for another wool beanie, but they did not respond.

I am $6 out of pocket with no beanie to keep my head warm. It feels awful to be treated so poorly, lied to and with such disdain.

My transaction with Ghelter was satisfactory, they supplied the cap I requested at the appointed time.

Unfortunately the hat was delivered completely flat and was unwearable. I was at fault that I didn't take on board that it was vegan leather but the hat was a plush material not at all plastic or leather.
I had bought another hat in the meantime. Ollie initially offered me 50% refund but soon sent me the full amount which is now banked, so the situation was resolved amicably.

thank you for your correct/helpful attitude!!!!The product is excellent, the delivery is fast.I recommend them to everyone.

Cheap Chinese products sold at inflated prices. The quality and smell are awful. The so-called Oliver has not responded to my request for a return label. Thankfully, I paid with Klarna, so I’m protected. This feels like a scam.

If I could id give them 0 stars. The hats that they claim are sized at 55mm or 56mm are no where near that size. They are way to big. Then they keep trying to get me to choose different hats rather than send me my money back. They are the worst company I've ever done business with on the internet. Do not buy form them. Im pretty sure this is super cheap China made garbage. Thats way the sizing is no where accurate.

I bought 3 hats online, great quality and reasonably priced, definitely recommend using them

I was initially disappointed with the product I received, as it didn’t match the description. However, Oliver at Ghelter was very responsive and helpful. He quickly addressed my query and offered to send the correct product free of charge. I really appreciated his assistance.

Great service had some issues with wrong hat size was solved quickly
Will definitely order again 😁

I have made several purchases over last few years and there was not a single issue in the process. There is a broad assortiment of hats and caps, communication with the team is excellent, delivery within the time stated during the purchase. The tracking is easy with SHOP application so the messages pop up when there is an update. All in all, I strongly recommend the shop if you are in need for any headwear.

Great products at excellent prices and moreover, the very best communications.

You can have absolute confidence dealing with Ghelter.

Oh how I wished I had done some research and looked out for reviews before purchasing! By the name of the website and the look of the hats, I thought the hats were coming from Ireland. I purchased two hats that came to a total of GBP £63. After I hit Buy, I then sadly realised the hats were coming from China. Too late to cancel my order, but continued to hold trust that the hats would arrive as displayed on their website. Received my order, eagerly opened up the package and came to the shocking realisation that the 2 hats I purchased were far BELOW standard quality. CHEAP quality hats that are similar to that of costume hats! The band around one of the hats was already broken. The size of the hats are not accurate to the usual standard. It's unbelievable that they would advertise their hats to a standard but instead send you unwearable hats! This is truly a scam.
I've now sent three emails to their Support email address requesting the return and full refund. 3 days later I've gotten no response!
DO NOT ORDER FROM THIS WEBSITE.

Very poor quality and massively overpriced. The seller doesn’t make it obvious that the item comes from Shein. It takes a long time to ship at which point you receive customs charges.
Don’t use them.

Great service and quality products!

Good quality, I really love it will definitely buy this again.

I bought this hat from Ghelter and it was a great purchase. Customer service was really polite and helpful. They explained the full process in a quick and easy to understand manner. Will definitely use them again.

Excellent customer service, timely responses to my inquiries on my order.