getdeardoc.com Reviews 284

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized approach and the team's dedication to resolving issues. The service itself is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience, including prompt response times and a smooth user experience. However, some customers also noted issues with unhelpful account managers and problems with communication, such as not receiving promised text messages or getting multiple calls at inconvenient times. A few other people also felt that the service was unreliable, with delayed responses and a lack of transparency, leading to frustrating experiences.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Customer service

People report positive experiences with customer service. Many customers praise the responsiveness and... See more

Service

Reviewers highlight positive aspects of service, with many praising the responsiveness and helpfulness of the... See more

Response time

Clients share positive opinions on response time. Many customers praise the quick and prompt responses to... See more

User experience

Users describe positive interactions with the user experience. Many customers found the platform incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We finished onboarding with Kate Batchelor about 3 months ago & it’s already making a big impact. She made setup super easy and customized the chat for our practice. Since going live, we’re seeing ste... See more

Rated 5 out of 5 stars

Michelle did such a great job with an issue our platform was having today. She answered the phone when I called DearDoc, understood the issue quickly and completely and did mulit step troubleshooti... See more

Rated 5 out of 5 stars

I like how Deardoc works, but what working with Martin has been even better experience. Every time we have an issue, even outside his responsibilities he always always manager to find a solution. He... See more

Rated 5 out of 5 stars

When I first started with Dear Doc, there were some issues. But Dear Doc went above and beyond to rectify my issues- as a business owner, we always know stuff will come up and it shows professionalism... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

284 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been impressed by the timely response

I have been impressed by the timely personal response to issues that need to be addressed! I feel like this company cares at much as I do if not more than I do about my success and getting my issues resolved. I feel like DearDoc is truly a team player.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

The team has gone above and beyond

When I first started with Dear Doc, there were some issues. But Dear Doc went above and beyond to rectify my issues- as a business owner, we always know stuff will come up and it shows professionalism when we are able to problem solve. And Hugo and Maria the other team members really stepped up. Thank you so much for your help in growing my business. Sincerely, Mindy Ash, founder, Mindy Ash Hypnosis centers.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Small Business Advertising and Analytics

Advertising and marketing for my small business always has seemed like a bit of a crapshoot. When we signed on with DearDoc, it gave us great analytics you can track and some nice features to promote reputation and website traffic. I like the website. I have loved the team. They are very responsive to questions and requests. I think they set realistic goals and met my expectations.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been with DearDoc for one month…

I’ve been with DearDoc for one month now and the on boarding experience with Nancy has been very positive. She answers my questions and figures out things that need to be addressed. I look forward to the coming months to see how DearDoc can help my practice grow.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Pablo Hernandez did an excellent job

Pablo Hernandez did an excellent job. The quality of his work, attention to detail, and overall professionalism truly stood out. Communication was smooth, timelines were respected, and the final result exceeded expectations. It’s always refreshing to work with someone who takes real pride in what they do. Highly recommended.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Customer service

Amazing customer service, very prompt and took care of everything. Really love their user-friendly program with many features that cover all your needs. Highly appreciate the help learning all the features and getting max use of the program.

14 December 2025
Unprompted review
Rated 5 out of 5 stars

AI Chat up and running

We had an issue with getting access to my website as I received the wrong email from them, however after I discovered this they got the AI chat up and running very quickly. Looking forward to see if it brings in the patients :)

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Alberto was extremely helpful

Alberto was extremely helpful. He answered all of my questions and went above and beyond to assist me. He was patient and took the time to walk me through everything step by step. I truly appreciate his support!

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

They are great a responding and keeping you up do date. Always so willing to help!! I have enjoyed my services with them.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful

24 November 2025
Unprompted review
getdeardoc.com logo

Reply from getdeardoc.com

Jasmin, we appreciate you sharing this — our team is glad to hear everything has been very helpful so far. At DearDoc, our goal is simple: make it easier for your practice to attract new patients, streamline communication, and get measurable results without adding extra work to your day.

If there’s ever anything you want to optimize or explore — whether it’s your AI chat performance, review generation, or any other part of your DearDoc platform — we’re here and ready to help you get even more out of it.

Thanks again for being part of the DearDoc community. We’re excited to keep delivering great results for your practice!!!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look