GDK UK Reviews 

1,268
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 246 reviews, most reviewers were somewhat happy with their experience overall. Many customers frequently praise the friendly, welcoming, and attentive staff, highlighting their helpfulness and efficiency. Reviewers often find the food delicious, fresh, and flavourful, noting the good quality ingredients and generous portions. People appreciate the quick service and the overall positive dining atmosphere. However, some customers also noted significant issues, with several people reporting food being cold, tasteless, dry, overcooked, or having incorrect spice levels. Others experienced problems with order accuracy and completeness, such as missing items or wrong ingredients. Additionally, a few reviewers mentioned unprofessional or rude staff, poor customer service, and concerns about food quality.

What people talk about most

Quality

People report ambiguous experiences with quality, with some customers praising the food as very good,... See more

Product

Clients share ambiguous opinions on product, with some reviewers praising the food as delicious and tasty,... See more

Staff

Customers consistently note ambiguous experiences with staff, with many praising the team as friendly,... See more

Service

Reviewers mention ambiguous feedback about service, with some customers praising quick, efficient, and... See more

Order

Customers had ambiguous experiences with order, with many reporting issues such as incorrect items, missing... See more

Reviews shaping this summary

Rated 3 out of 5 stars

So ive not had a quesadilla since leaving america in August and you know they do it properly over there. Ordered from branch in Chadwell heath. Good chicken nicely seasoned , decent portion but there... See more

Rated 2 out of 5 stars

The guy behind the counter in the Colchester branch could not have been more pleasant. He was welcoming and helpful, everything anyone could want in an employee. But the food was dire, portion s... See more

Rated 5 out of 5 stars

We always travel to Exeter for GDK but they have just opened a branch in Bournemouth!!! The manager, Asan, was an absolute legend, so happy and bubbly. His staff looked shattered but his energy must h... See more

Rated 5 out of 5 stars

I visited German Donner in Sutton Coldfield today, the food was lovely, but what really stood out was the kindness of a staff member around 4pm. I had been upset earlier, and he quietly placed some e... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

German Doner Kebab - Kebabs. Done Right. Gourmet Doner Kebabs. Winner of the Food Awards


Contact info

3.1

Average

TrustScore 3 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.1

All reviews

(1,268)

244 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

GDK need Quesadillas practice

So ive not had a quesadilla since leaving america in August and you know they do it properly over there. Ordered from branch in Chadwell heath. Good chicken nicely seasoned , decent portion but there was not a good even distribution of the jalapeños or onion! having staff that know how to put together meals is CRUCIAL. No complementary sauce yet i spent £10 on that alone, come on. The tortilla was not fused together, it was falling apart; NOT QUESADILLAS STYLE. Not sure why i thought the german dough balls would be freshly Made… heated up they tasted better. overall 5/10 on my first purchase.

31 October 2025
Unprompted review
Rated 1 out of 5 stars

Worse service!

I visited the GDK in Watford on the Parade!

Food served cold!
Spring Rolls were so cremated that I put them in an Urn to keep as a memorandum!

Asked the lady behind the till if they had a toilet and I may as well been poking her in the eye because the response was shocking!

24 October 2025
Unprompted review
Rated 1 out of 5 stars

Tasty food, order accuracy incredibly poor and can be good value for money if order on uber eats

Love the donner boxes and order usually 1-3 times per week from Newcastle city center branch on Uber Eats as addicted to them but last couple months 90% orders came missing trio of dips for donner box (simply ruins the food having no garlic and spicy sauces) and various other items wrong or missing from orders. Gotten very sloppy and I ended up Calling the store who are very dismissive and do nothing about issues. Also on last order paid for exta mix and barely got any meat. Great value for money if order uber eats on buy ome get one free which is on constantly

22 October 2025
Unprompted review
Rated 1 out of 5 stars

Peterborough branch letting you down

Peterborough branch letting you down! ordered via deliveroo 10:20pm, yes its late, but its clear they just gave me the scraps for the end of the day. food cold, asked for extra tomato and only had one. box 75% full. Really poor.

19 October 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely Fantastic Experience at GDK…

Absolutely Fantastic Experience at GDK – Cardigan Fields Branch!
I had a wonderful experience at the German Doner Kebab (GDK) in Cardigan Fields. From the moment I walked in, the staff were incredibly welcoming, polite, and attentive. The service was prompt and friendly, and the whole team seemed genuinely committed to delivering a great customer experience.
The food was outstanding—fresh, flavourful, and perfectly prepared. I ordered the [insert your order here, e.g., "Original German Doner Kebab with chicken and a side of flaming fries"], and it was honestly one of the best kebabs I've had. Everything tasted fresh, and the quality of the ingredients really stood out.
The restaurant itself was clean, well-maintained, and had a comfortable atmosphere—perfect whether you're dining in or grabbing a quick bite.
Overall, the Cardigan Fields GDK team deserves recognition for their top-notch food and service. I’ll definitely be back and highly recommend this location to anyone craving a proper doner done right!

19 October 2025
Unprompted review
Rated 1 out of 5 stars

Not Disabled Friendly.

No issues with the food, but outside the Aylesbury Store there are 2 Blue Badge Bays. Being a Blue Badge Holder, I wanted to use one of them and was prevented due to their Sub Contract Delivery Driver, parking is motorbike sideways on, in the Yellow Hatched lines between both the bays, thus making it so both of them could not be used. There was loads of parking spaces on the line directly behind, what is not restricted parking bays. For a sake of 1 road width they made both bays no useable.

15 October 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a £5 "Munch" wrap

Ordered a £5 "Munch" wrap. Didn't expect a full on Friday night donner wrap, but was absolutely speechless when it was handed to me. The bag it was in weighed more than the wrap. The paper it was wrapped in, weighed more than the wrap. It wasn't even two bites big. I even had to pay 49p for some spicy sauce? That I'm not even sure was on it? Never really left reviews. This is more a warning. Don't go there, I did, so you don't have to. They won't be around long. Plus, it was tasteless and dry.

16 October 2025
Unprompted review
Rated 1 out of 5 stars

Utter disgrace

Utter disgrace!
Food is ahammy and cold. All greesy and theyir attitude is appalling. Not give a s..t and have what you ger and be happy. Its disgusting business. Do not order from this crap and food is only mediocre. Plus they band me from review on their own website on just eat. Speaks for it self.

14 October 2025
Unprompted review
Rated 1 out of 5 stars

I wouldn't use GDK again

I wouldn't use GDK again. Twice we have placed an order and both times items have been missing. Phoned up and spoke to someone who lied to me saying she was a manager when she had already said she had to go and speak to manager. Customer service is non existent. Staff don't know how to get orders correct and make sure everything is in the bag. When we actually spoke to a manager he told us to order something else and then phone up and ask for something free. Why would I do that when they have already missed things off the order. Wouldn't use these again. The manager is rude and arrogant

11 October 2025
Unprompted review
Rated 5 out of 5 stars

GDK Sutton Coldfield

Was served by Atif in Sutton Coldfield, he was absolutely excellent and made our visit much lore than just a fast food kebab experience. Table service with a smile, and checks to be sure we were happy with our service. Great guy! Thank you Atif!

11 October 2025
Unprompted review
Rated 1 out of 5 stars

Very poor management, rude staff.

Me and my partner visited the PRESTON GDK after 2 and half years. We got the doner box and fries, looking forward to it as we were very hungry but the doner was fully burnt and very hard. The food was tasteless and i felt sick having it. I had to throw it all away. I went to the counter to complain to the staff member who's name I do not know was very rude and didn't quiet help. She said I can get a refund for my food but speaking to someone higher she said I couldn't a refund and she couldn't do anything at all to help. We spent £16.38 on the food which was not worth it. I wouldnt recommend the food or place to anyone. I won't be going there again. I told the staff I don't want anything else and I won't be returning. Is ot possible if I coul have a full refund but she didn't agree. I said to the staff member I don't want to put up a review on Trustpilot explaining about my food but she still didn't think to do anything as a good will gesture.

7 October 2025
Unprompted review

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