GEMPORIA Reviews 

20,025
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,913 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the affordable prices and the wide selection of beautiful jewellery and unique gifts available. Consumers also appreciate the prompt delivery service, noting that purchases consistently arrive safely and appropriately packaged. Some reviewers were not happy with items that failed to match expectations or differed from the television presentations. A few other people also felt that certain products suffered from poor craftsmanship, such as broken clasps or disappointing stone colors. Others mentioned occasional issues regarding minor packaging flaws or disappointment with specific skincare items causing irritation.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the fabulous array of items,... See more

Quality

Consumers find quality to be a major highlight, frequently praising the beautiful and impressive jewellery.... See more

Price

Reviewers highlight positive aspects of price, noting that items are extremely well priced and affordable for... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting prompt and fast shipping... See more

Service

Reviewers express high satisfaction and delight with the service, highlighting a consistent and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been a casual customer for many years whether buying gifts for my family or myself. For many years I have collected Rocks & Fossils and my husband has bought me various gemstone pendants when... See more

Company replied

Rated 5 out of 5 stars

This was a re-order of the fantastic Visage makeup product, Stayset Colour Correcting Loose Powder, which I have used for many years since it launched. I'm not big into makeup so use it on bare skin,... See more

Company replied

Rated 5 out of 5 stars

It's not just one thing Gemporia do well. It's many things. To be honest, you get that one on one service, they go far beyond most places to answer queries, from the authentication of the gemstones, t... See more

Company replied

Rated 5 out of 5 stars

Amazing products at affordable prices, recently bought SGL certified argyle champagne diamond ring for my niece. Whoever thought I could afford such stunning items. BUT The customer service is outst... See more

Company replied


Company details

  1. Jewelry Store
  2. Jeweler

About GEMPORIA

Written by the company

About Us

Welcome to Gemporia, where exquisite gemstones and fine jewellery come to life! Thank you for joining our community.

Gemporia was bornin 2004 from a passion for authentic beauty. Using responsible sourcing and ethical practices, we curate exceptional gemstone jewellery to captivate the senses and showcase nature’s finest treasures. But overall, our key mission is to bring joy and inspiration through the artistry of gemstones and Mother Nature.

As an employee-owned company, we place our people and planet before profit. So, whether you’re a new or seasoned collector, our commitment to authentic beauty provides a unique shopping experience for everyone.

Our Mission

In the beginning, there were gemstones, and these gemstones became our family’s world...

At Gemporia, we believe that beautiful and authentic jewellery shouldn’t cost the Earth, nor should it be mass-produced. We are passionate about jewellery, leaving a legacy, both for those who wear it and those who help to make it, and we only use genuine gemstones and precious metals finished to the finest quality.

Our customers and providers lie at the heart of our business, so we never compromise on quality or cost. We pride ourselves in storytelling and revealing all the beautiful secrets of Mother Nature’s miracles. From the person who mines the gem to the person who wears the piece, we aim to bring everybody closer together.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20K reviews

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4.6

All reviews

(20,025)

1,854 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautifully wrapped and excellent…

Beautifully wrapped and excellent invoice details. Jewellery at such reasonable prices and excellent ethics.

30 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hello,

Thank you for your review.

We are really pleased to hear how happy you are with your purchases and we do hope that you continue to enjoy shopping with us in the future.

We look forward to hearing from you again soon.

Kind regards,
Gemporia.

Rated 5 out of 5 stars

Perfect

Perfect, beautiful pieces, great costumer service.

30 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear just how happy you are with your purchases, and the level of customer service our team have provided.

We do hope that you continue to enjoy shopping with us in the future, and look forward to hearing from you again soon.

Kindest regards,
Gemporia.

Rated 5 out of 5 stars
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear how happy you are with the level of service our team have provided, and we do hope that you continue to enjoy shopping with us in the future.

We look forward to hearing from you again soon.

Kind regards,
Gemporia.

Rated 5 out of 5 stars

I love all the jewellery on Gemporia…

I love all the jewellery on Gemporia but lately they have brought some beautiful designs in pendants and rings. Also some excellent gifts for family and friends and of course the fabulous candles and diffusers at excellent prices.

7 August 2026
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Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear just how happy you are with your jewellery and Kimbie purchases.

We do hope that you continue to enjoy shopping with us in the future, and look forward to hearing from you again soon.

Kindest regards,
Gemporia.

Rated 5 out of 5 stars

The design of the items that I received…

The design of the items that I received are pretty and easy to wear.

6 August 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear how happy you are with your purchase, and we do hope that you continue to enjoy shopping with us in the future.

We look forward to hearing from you again soon.

Kind regards,
Gemporia.

Rated 5 out of 5 stars

It's not just one thing Gemporia do…

It's not just one thing Gemporia do well. It's many things. To be honest, you get that one on one service, they go far beyond most places to answer queries, from the authentication of the gemstones, to the way it's made. No matter what you order, whether it be a small amount or big, you are treated the same. There isn't any snobbery, and that goes a long way. Over 20 years plus we have been with Gemporia, and will definitely not be going anywhere else.

5 August 2026
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Reply from GEMPORIA

Hi,

Thank you for such lovely feedback.

We are really pleased to hear how happy you are with the level of customer service our team have provided, and we will be sure to pass you comments over to our team on your behalf.

We look forward to hearing from you again soon.

Kind regards,
Gemporia.

Rated 5 out of 5 stars

Many years buying from Gemporia…

Many years buying from Gemporia excellent products,fantastic jewellry at unbelievable prices,customer service more than helpful,Company you can trust 100,%,plus you get 30 day money back guaranty, just try them you won't be disappointed.

17 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear just how happy you are with your purchases, and the level of customer service our team have provided.

We do hope that you continue to enjoy shopping with us in the future, and look forward to hearing from you again soon.

Kindest regards,
Gemporia.

Rated 5 out of 5 stars

Gemporia's service when parcel went missing

Gemporia has been very helpful when my parcel containing an order seemed to go missing and didn't arrive when it should have. Gemporia checked with their courier and I checked at my end in Australia with local courier and parcel initially couldn't be located and then suddenly it appeared in Perth and went to the local courier and then finally turned up here yesterday - just over a month since it was ordered. Gemporia were onto it and kept in contact with me the whole time and I am grateful for their support. The beautiful ring I was waiting for was eventually worth the wait!

30 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear that your parcel has arrived with you safely, and how happy you are with your ring purchase.

We sincerely apologise for the delay with your order arriving with you, and please do not hesitate to contact our team if you require any further assistance.

Kindest regards,
Gemporia.

Rated 5 out of 5 stars

Item as described

Item as described. Fast delivery

30 July 2026
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Reply from GEMPORIA

Hi Paul,

Thank you for your review.

We’re delighted to hear that your item was as described and that you were pleased with the fast delivery.

We appreciate your support and hope you continue to enjoy shopping with us. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 4 out of 5 stars

Been your customer for many years since…

Been your customer for many years since you started selling homewears, etc. Then you change to Gems TV and now Gemporia. Been a very happy customer and I trust your service and customer care is great.Quality of your products and jewellery are impressive.

29 July 2026
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Reply from GEMPORIA

Hi Imm,

Thank you for your review.

We’re delighted to hear that you’ve been a loyal customer for many years and have enjoyed watching us grow and evolve over time. It’s wonderful to know that you continue to trust our service and customer care, and that you’re impressed with the quality of our products and jewellery.

We truly appreciate your continued support and hope you continue to enjoy shopping with us. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Gemporia Simply the best

Gemporia, provides a pleasant and prompt ordering as dispatch service

I love how items I purchased are so well wrapped and secure in box..

I'm always delighted with any item I have purchased ...

29 July 2026
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Reply from GEMPORIA

Hi Alison,

Thank you for your review.

We’re delighted to hear that you’ve had a pleasant experience with our ordering and dispatch service. We always aim to make the process as smooth and efficient as possible for our customers.

We appreciate your support and hope you continue to enjoy shopping with us. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Very pleased with my purchase,

Very pleased with my purchase,. excellent value for money. Item delivered quickly.

4 August 2026
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Reply from GEMPORIA

Hi Marjorie,

Thank you for your review.

We’re delighted to hear that you’re pleased with your purchase and that you found it to be excellent value for money. It’s also great to know your item arrived quickly.

We appreciate your support and hope you continue to enjoy shopping with us. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 3 out of 5 stars

Mixed views

Mixed views. The delivery and return of one item was simple and efficient, however yesterday I wore the ring for the first time and already a ruby is lost. So another return will have to be made.

4 August 2026
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Reply from GEMPORIA

Hi Elizabeth,

Thank you for your review.

We're pleased to hear that your delivery and the return process were simple and efficient. However, we're very sorry that you lost a ruby from your ring the first time you wore it. This is certainly not the standard we aim to provide, and we understand how disappointing this must be.

Please be assured that we'll pass your feedback on to our team for review. We hope we can resolve this for you as quickly as possible. If you need any assistance with your return, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars
GEMPORIA logo

Reply from GEMPORIA

Hi Paul,

Thank you for your review.

We're delighted to hear that you were happy with your experience.

Thank you for your kind support. We hope you continue to enjoy shopping with us, and if there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Nearly 20yrs shopping with Gemporia

Ive been shopping and watching Gems aka Gemporia since 2007, and im still a buyer. I work with crystals and know their values, and I love my 2 Kunzite ive just bought. I love watching the fact people love whats there, everything is explained and please remember to click check basket asap or you do loose out. I only ever had one item that broke, my tigers eye triquatra, it fell out. However, its out of warranty but I am looking for a new Tigers eye the same size to refurbish. All their customer advisors are lovely and the presenters are real and have fun moments... keep going, your awesome

4 August 2026
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Reply from GEMPORIA

Hi Lisa,

Thank you for your review.

We're delighted to hear that you've been shopping with us since 2007 and continue to enjoy watching our programme. It's wonderful to know that you're so pleased with your new Kunzite pieces and that you appreciate the information we share about our gemstones.

We're also grateful for your kind words about our customer service team and we'll be sure to pass your lovely comments on to them.

We're sorry to hear about your Tiger's Eye Triquetra, and we hope you're able to find the perfect Tiger's Eye to restore it.

Thank you for your continued support over the years. We hope you continue to enjoy shopping with us, and if there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

It's very easy to buy and return

It's very easy to buy and return

29 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Pat,

Thank you for your review.

We’re so pleased to hear that you’ve found our ordering and returns process easy to use. We always aim to make shopping with us as simple and convenient as possible.

We appreciate your support and hope you continue to enjoy shopping with us. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Package arrived very quickly well packed and lovely Zircon ring inside…

Package arrived very quickly well packed and lovely ring inside

29 July 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Janice,

Thank you for your review.

We’re so pleased to hear that your package arrived quickly, was well packaged, and that you love your new ring. We hope you enjoy wearing it and that it becomes a favourite piece in your collection!

If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

As always a great experience

As always a great experience from ordering to delivery efficient service courteous staff

3 August 2026
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Reply from GEMPORIA

Hi Kathy,

Thank you for your review.

We’re so pleased to hear that you’ve had another great experience with us, from placing your order through to delivery. It’s wonderful to know that our team has provided efficient and courteous service.

Thank you for your continued support, and if there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Fast easy service

Fast easy service. Great products great prices Gemporia go above and beyond I would highly recommend this company

28 July 2026
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Reply from GEMPORIA

Hi Denise,

Thank you for your review.

We’re so pleased to hear that you’ve had such a positive experience with our service, products, and prices. It’s wonderful to know that you would recommend us, and we truly appreciate your kind words and support.

If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Beautiful perfect ring …

Prompt delivery listen to you and recommend an item that they think you might like

4 August 2026
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Reply from GEMPORIA

Hi Jacqueline,

Thank you for your review.

We're delighted to hear that your order arrived promptly and that you're enjoying our recommendations. We hope they help you discover even more beautiful pieces you'll love!

Thank you for your support, and if there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

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