Gecko Mobile Reviews 

3,560
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

They won’t refund money because Amazon told me that very sorry someone forget removing account iPad then blocked my account how get can’t log in won’t they shut down already no none told say email to... See more

Rated 5 out of 5 stars

Wanted a SIM free phone for my son.He of course wanted a Apple product, buying refurbished model made it a affordable option. Ordered through Backmarket, phone supplied by Gecko. Easy order process... See more

Rated 5 out of 5 stars

Wow - this refurbished phone bought through Gecko mobile is in brilliant condition and has surpassed my expectations. It works perfectly, has 100%battery health and arrived on the day as promised. Ext... See more

Rated 5 out of 5 stars

I had my reservations after reading some of the reviews on here.. but decided to sell my iPhone. I posted in the prepaid packaging - checked the tracker a week later and there had been an internal iss... See more

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.6

All reviews

(3,560)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Failure to reply to emails

Phone failed inside 2 weeks. Have sent them 6 chasing emails in the past 4 days and no reply. To be fair to them, they did reply initially asking me if I’d checked all the obvious root causes that you’d have checked with a quick google search. Issue remains unresolved

22 March 2023
Rated 5 out of 5 stars

Excellent

Excellent
Brand new even though it was fair
Good price for model and amount of giga bites

21 March 2023
Unprompted review
Rated 1 out of 5 stars

Had my phone since the 8th and no…

Had my phone since the 8th and no payment... no response from emails anymore and can't get them on the telephone... so much for same day payment!! Wish I had with another company now as these lot seem like crooks

Update (24th march) they've now said they have my phone however are trying to say I sent in an s10 and not an s20 ultra 5g... people know what their phone is!! They are also saying my battery is less than 85% so offering half the original price! I have told them to return my device and I will goto a reputable company!
Avoid these scammers like the plague, taken almost a month and still haven't got MY phone back.. Will update again once I recieve my device back.. here's hoping its my device they return to me, in the condition it was in. My phone was sent to another company prior to this one but outwith the 14 days, they tested it and was paying their market price, they mentioned no faults and phone was passed straight to gecko, so confirms gecko are certainly at it!
* update 2, 27th, recieved phone back, however they've sent me an old s10 plus in blue and not my s20 ultra in 5g. I have my phones box here so have evidence they have stolen my phone and have contacted them. I'm also seeking legal advice on next steps. Everything is via email as they don't accept calls, absolute torture not being able to speak to someone on the phone to try and get to the bottom of this. What an absolute nightmare! If you read this and still send your phone to these people then you clearly have poor judgement, and I just hope that you don't get screwed over like I have been.

8 March 2023
Unprompted review
Rated 1 out of 5 stars

I sent my iPhone 11 off to them last…

I sent my iPhone 11 off to them last week in perfect working order , but today I received an email from them saying the phone won’t even turn on and is “untestable” . I have used this phone daily for two years without a problem right up until the day I reset the phone and sent it off . Untestable ? Won’t turn on ? Somethings not right here . AVOID

Ps the original offer was over £200 and my new offer is about £20 haha

**RECEIVED PHONE BACK AND SURPRISE SURPRISE , IT WORKS ABSOLUTELY FINE AS IT DID BEFORE*

Con artists

13 March 2023
Unprompted review

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