Ordering was easy as was payment with lots of options available. Delivery of all items purchased was timely and all were packaged well. Evans EMAD Bass Drum Head 22" I would highly rate, and the... See more
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Absolutely made up with my daughters piano. She cried on her birthday she was so happy 😊 And now everyone is enjoying her new songs that she is learning. Amazing product & great service throughout t... See more
Love bass guitar. A quick tune up and ready to play. No adjustments to set up required. Delivery was quick. Only downside was delivery company said delivering Sunday afternoon so i waited in. They di... See more
Excellent delivery service as always. The Vox is a great little device for when I'm feeling lazy and dont fancy getting all my kit out. Yes it isn't going to sound exactly like your expensive setup bu... See more
Company details
Written by the company
Launched in 2003 and now with over 1,500,000 customers, Gear4music is a leading retailer of musical instruments and music equipment. You can buy music gear from orchestral instruments to rock 'n' roll, including guitars, drum kits, digital pianos, saxophones and cellos, plus leading recording and studio equipment. From starter guitars to pro microphones and amps, the Gear4music online music shop has a huge range of music equipment available. Whether you're looking for a violin, keyboard, electronic drum kit or PA system, we can help. We've got some of the biggest brands in stock, including Yamaha, Roland, Casio, Fender, Ibanez, Alesis, Behringer & Gibson, as well as our own great value Gear4music music product range. We continue to develop and improve our customer proposition in each of the territories we operate by opening distribution centres to improve delivery options and cut delivery times.
Gear4music.com Details
Written by the company
- Is Gear4music a good company?
- Gear4music has a consumer rating of 4.6 stars from over 100,000 reviews indicating that most customers are generally satisfied with their purchases. Consumers talking about Gear4music most frequently mention customer service as excellent.
- Choose Your Own Delivery Date
- You can select your own delivery date using the calendar in your shopping basket. Have your order delivered on a day that suits you - we offer a wide range of delivery options to suit every budget.
- Great Prices and Excellent Service
- We want to make purchasing and owning musical instruments and equipment easy for everyone, by providing great prices and excellent service, regardless of where you live, or how you buy from us. We supply musical instruments and equipment manufactured by many of the industry's best known brands, at very competitive prices. We also produce a range of fantastic value, high quality own-brand music products.
- Over 1,500,000 Registered Customers
- Gear4music has become one of the largest retailers of musical instruments and equipment in the UK, now having over 1,500,000 registered customers. In 2012 we also launched Gear4music in 19 different languages, and we are now one of the fastest growing music companies in Europe.
- No Fuss Returns
- You can purchase from Gear4music with complete confidence and peace of mind. As standard we provide a 30 day money back guarantee which can be extended up to 180 days for a small charge. This is in addition to our product warranties, which provide protection against product fault or defect for between one and six years. Our 'money back' guarantee is in addition to your statutory rights and deviates from many other sellers' offerings as our refund period is 30 days instead of the European standard of 14 days. It is also easy to return something via our online returns centre on our website.
Contact info
Kettlestring Lane, Clifton Moor, York, YO30 4XF, York, United Kingdom
- 0330 365 4444
- info@gear4music.com
- www.gear4music.com
4.6
Excellent
143K reviews
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Prompt delivery
Found what I wanted easily on the website and the items arrived very promptly.
27 August 2026
I’m not a piper
I’m not a piper, nor do I play the pipes or chanter, I only bought the chanter so as to use it when making a chanter stand for a friend…. However , it was dispatched quickly and sent out in decent strong packaging.
And by all accounts was well made and served its purpose.
27 August 2026
Excellent customer service for quick…
Excellent customer service for quick resolution of faulty guitar. I wish they tested guitar for shipping internationally to avoid refund etc.
25 August 2026
Unprompted review
Lovely good quality strap at a good…
Lovely good quality strap at a good price. Easy to order and prompt delivery. What shopping should be like.
27 August 2026
Very efficient service at competitive…
Very efficient service at competitive prices — and a great range.
27 August 2026
A present for my granddaughter who has…
A present for my granddaughter who has not stopped playing it since she got it. Easy to assemble and from what I can gather easy to use
27 August 2026
GREAT FLIGHTCASE AND PRICE
I have many many flightcases and I can honestly say this is the best. Top quality and also a good price.
Thanks Patrick Peters
27 August 2026
Exceptional delivery
Exceptional delivery. Products arrived as ordered. Fast delivery.
20 August 2026
Easy to find the exact mouthpiece I was…
Easy to find the exact mouthpiece I was looking for. Arrived on time. I would definitely use Gear4music again.
27 August 2026
Very fast service and items supplied as…
Very fast service and items supplied as required. Items all look to be of good quality. No real chance to check the cables yet.
25 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The violin was delivered quickly but I…
The violin was delivered quickly but I was very disappointed with the size and quality. It feels very cheap and toy like and I am waiting for details on how to return for a refund.
26 August 2026
Reply from Gear4music.com
Good afternoon,
Thank you for your review.
We are very sorry to hear that you are not wholly satisfied with the product you have received.
We can see that a return for a refund has now been arranged via email.
If you need any further assistance with this process, or any other queries, then please do feel free to contact our Customer Service Team.
Kind regards,
Gear4music
Item was delivered really quickly
Item was delivered really quickly, far quicker than expected. Product was exactly as pictured.
25 August 2026
Love this company ❤️ my 2 year old…
Love this company ❤️ my 2 year old speaker stop working and I got in touch with them and in 2 weeks got it back repaired free of charge. The whole process was very smooth via email. In today’s bots customers services was very refreshing having a human working through the whole experience. Thanks once again!
26 August 2026
Unprompted review
Lots of choice
Lots of choice, easy to order and quick delivery! Very happy with my purchase overall.
26 August 2026
Good prompt delivery
Good prompt delivery. Very pleased with keyboard stand good quality at a fair price. Thank you for stocking such a practical item.
26 August 2026
Great comms and product advice.
I ordered an item, at it was with me in no time, so quick.
Also, had to make a phone call for product advice, and that was also really helpful and if I needed further advice the lady was more than happy to help.
Excellent.
26 August 2026
Easy purchase and great options
26 August 2026
Gear for music is second to none with…
Gear for music is second to none with respect to high quality products customer focus and value for money.the delivery service is prompt efficient courteous and friendly.the product descriptions are comprehensive and accurate with respect to technical detail and the customer service team are excellent.
26 August 2026
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