Garden Buildings Direct Reviews 

Was sent two halves of different sheds. Then sent the wrong parts again, then sent the right parts but damaged, then sent the wrong parts again but also damaged. Awful communication, had two wait three weeks for the deliveries of the wrong parts each time. Ended up asking for a refund. My emails and calls were ignored until I head to threaten legal action. Finally got my refund 5 months after I first received the shed. Do not buy from these guys.

Good quality kit. Easy to assemble.

Building is basically good- Walls fit together well and are sturdy. Floor not so much though. Support battens and tongue and groove boards are too flimsy to take much weight. I was short of a few floor boards and had too many roof boards so was able to cut down and make do. Doors a bit warped but hoping will straighten up once bolted in place for some time. Moderate DIY skills are necessary to complete it. On the whole great but the tongue and groove thickness lets it down a bit

Not yet received order..

Placed order on 31st May.

One week later unit allegedly goes to production (7th June) this is a 6-8 week window for delivery.

28th June, unit is almost ready.

15th July (now outside the 6 window) we're working hard to prepare everything for despatch.

23rd July, due to demand your order isn't ready yet.

Request an update on what is causing the delay.

28th July Can't advise what's causing the delay, but will be in touch when unit is ready for despatch.

3rd of August (another week on) request update on order. Guess what, it's in production and they'll be in touch when it's ready for despatch.

All responses are very generic, feel like they're copy & paste or preprogrammed ai responses.

If you want transparency and a business who can tell you where about in their production schedule your order is, and a fresh estimate on when it will be ready for despatch. This is not the company for you (or me).

Reading other reviews l'm extremely concerned on the quality of product we'll receive if/when it ever makes it out of production.

Who knows... Certainly not the GBD team 🫤

**Update**

Cancelled order and awaiting refund.

Never come across a company that so utterly and completely fails in being open and honest.

10/08/26

Is getting a refund easy, no! Now had two delays tactic emails, requesting if they can help further before processing the cancellation and refund.

Absolutely ridiculous!

Delivery earlier than expected.
Kept up to date at all times.
Very happy with my purchase and Delivery driver Very helpful and polite

Straight forward ordering.

I would give 0 stars if I could. The wood was soaked when it arrived (after it was weeks late) , the instructions were poor and the roof leaked. Now we have a cabin that has dried out and the wood has warped!it is no longer waterproof and needs rebuilding. BBC watchdog called and are investigating- I would never use this company again.

Would never recommend this company to anyone.
From the start I could never get a response from them unless it was automated which was annoying,had several emails changing dates,but then turned up a week later.
Took a while to put base together due to length and width (16*8)but then putting it together I find that the boards did not line up a lot of feather hedge boards were either damaged or warped but when I unwrapped the guttering it was 4ft too short and they actually bent the long piece of guttering which I have never heard of overall not happy.

Part of the greenhouse was damaged on delivery. The person who erected it was able to glue the split together, saving his time and our money. The greenhouse is okay, just a little flimsy. A lot of money for what it is.

Ordered before reading the reviews, then panicked somewhat. However I needn’t have worried. I was kept well informed throughout, my billy oh Winchester cabin was delivered within the estimated timeframe, everything was present and correct. There were some parts that were not the best quality, the roofing felt isn’t great so we bought some more substantial felt, the door and window framing was quite twisted and warped also, so again purchased other parts but on the whole very happy with my purchase and the service,

Genuinely difficult to understand how a company this comprehensively shite across every dimension of its operation can still be trading.

Literally incapable of packing their products on to a van and delivering them.

Its been nearly 4 months of calling them to confirm they're shipping the correct components, them confirming that's what they're shipping then 2 pieces of unrelated wood showing up on a flatbed.

Pretty sure the 'bespoke buildings' you're told you're getting when you order are literally spare offcuts they're throwing on a van and pretending to be a legitimate company. Theres just no way a competent outfit could ever foul up basic logistics as completely as these chuclefucks.

Avoid like bubonic plauge. Scam company start to finish, going straight to court with them.

Had no trouble ordering and website good not been delivered yet or no updates as of yet

The Cabin took a while to arrive but it has definitely been worth the wait.

Customer service helped me promptly, with replacement parts, when I had an issue with a twisted door.

Easy to access. Clear information. Helpful and willing to answer questions.

Your company was closed and I did need some information regarding my order but decided I would order it anyway as I liked what I saw very much and the offer on it was about finish so I really did not have much choice if I wanted to save over £300. I did not get the call I had been waiting for from the afternoon when I posed my question and it said I would hear within the hour but I still have not heard so I am going to call them.

Good quality product for a great price. Helpful and responsive, would have been 5 stars but took a bit longer to deliver than advertised.

A robust shed which was relatively easy to construct as a basic DIY'er.

Many of the timbers were very twisted and difficult to put together. There are gaps between the walls where one layer will not fit snugly due to them not being straight. The flooring slats are very thin and break easily.

If Trustpilot allowed 0 stars, that is what I would have given.

At the time of writing, my sheds have still not been delivered and nobody at Garden Buildings Direct has been able to provide a delivery date. Despite numerous emails, I have received little more than generic responses stating that the matter is being investigated or passed to another team.

I have repeatedly asked a simple question – when will my sheds be delivered? – and nobody has provided an answer.

The lack of communication, accountability and customer service has been appalling. To make matters worse, I was asked to complete a customer satisfaction survey before the issue had even been resolved.

Based on my experience, I cannot recommend this company.