Garden Buildings Direct Reviews 

Great service and communication, shed as described

Excellent product and excellent service

The delivery date was a day late from the confirmed slot of the 4th August. We are missing some parts for the shed ; opening for the window and hinges. The panel above the door does not match the wood pattern of the panel above the windows. I will follow this up with photos.

Apart not being informed that the driver was 30 minutes away it was a quick and easy delivery. I did help to unload the truck on to my drive. And gave the driver a coke and a bottle of water to send him on his way.

Delivery took a while, but to be expected and was as advertised. Good communications from Gardenbuildingsdirect.

Wow I wish I read the reviews before ordering! I ordered an item, cancelled it the same day, was advised it’s been cancelled. I chased my refund and was told that they are unable to provide a time frame!!! I then got an automated email one week later (still no refund) advising it’s in production!!!! Now they won’t reply or resolve it, raises as fraud with my credit card company

Great value when it arrived, just be prepared for a longer delivery date than estimated on ordering

Easy to order
Clear directions
Lots of pictures to help you make sure you get what are looking for

Excellent service, delivery on time, good instructions

This company is a nightmare to deal with 16x10 pent shed ordered and payed for £1,300 now 4 weeks late. Automated response and request line. When phoned sales line instant response to call with promised call back, once more no call back. I would not recommend this company to anyone absolutely horrendous customer service I dread to think if the shed turns up what condition it will be in, I myself work for a manufacturer of tools, if I treated any of my accounts in this manner they would close their account. I cannot emphasise this enough. Do not purchase any thing from this company. I am in the process of trying to get a refund, I will review my experience in this after the fact. DO NOT PURCHASE FROM THIS COMPANY

Delivery was good and the greenhouse is nice but the quality of some of the wood used in the build is poor. The quality of some of the beading is shocking . You quality control must be sleeping on the job. 2 of the door beads had massive knot holes and broke and some other trims were like firewood. Cannot believe you send them out like that

The website was clear and easy to use. The layout of each product was clear and helpful.
We are excited to receive our item

Ordered a shed in June with a lead time of 4 to 6 weeks got update saying shed is in production and then every week after until this week the 6th of August when I messaged them asking for an update .10 weeks later still in production with no time scale on when it would be ready so cancelled order waiting for refund will never use again

We’ve been extremely disappointed with the service we’ve received.
Our playhouse arrived with missing parts, and it took almost two weeks to receive the replacements after numerous phone calls to the customer service team. We were initially told the missing parts would arrive within 3–7 working days. When we explained that this wasn't acceptable, we were assured they would be sent via Yodel for a quicker delivery. We were given a delivery date, but it came and went with no sign of the parts. When my husband called to chase this, he was told they hadn't even been dispatched.
We then asked to speak to a manager and were promised a call back, which, unsurprisingly, never happened.
Once the replacement parts finally arrived, my dad resumed building the playhouse only to discover that the doors supplied were the wrong size. We are now having to wait yet again for another delivery. On top of that, we've found several pieces of wood that require sanding because they have rough edges that are not safe for children to touch. The overall quality has been very disappointing.
Following everything that has happened, we contacted customer services to request a partial refund in recognition of the poor experience, but this was refused. We then asked whether, as a gesture of goodwill, they would consider upgrading the slide we had purchased, but this request was also declined.
I really wanted to love both the product and the company, but unfortunately, my experience has been nothing but frustrating from start to finish. Between the poor communication, repeated delays, incorrect parts, and disappointing quality, I cannot recommend this company and will not be purchasing from them again.

** UPDATE **

Unfortunately, the problems haven’t ended there. Two weeks later, we are still waiting for the replacement doors. We were once again advised that they would be delivered within 3–7 working days, which was already an unacceptable timeframe given everything that had happened previously.

We haven’t received a dispatch email, and the emails we’ve sent chasing an update have simply been ignored.

At this point, we’ve spent far too much time chasing missing and incorrect parts for a product that should have arrived complete and ready to build. The lack of communication, poor customer service and disappointing quality have made what should have been an exciting purchase an incredibly frustrating experience.

Based on our experience, we would strongly recommend avoiding this company

Full information given, little bit of difficulty getting product to me, but now arrived. One small niggle, when checking contents, several components were of same dimensions, but with different code numbers, but not all items had code attached.

I rang the company as I was struggling to get the discount code to work and eyelash I spoke too was really helpful Communication is good but the delivery company didn't update tracking info, luckily I was in when it turned up!
The greenhouse is lovely and the instructions were ok
Overall I am very pleased and have ordered a shed and will be recommending this company to my friends

Great delivery. Great communication when window broken .arranged to replace windows straight away

The quality and instructions are very poor. The instructions state will take 2 people 8 hours to assemble. I paid 2 handymen £600 for 3 days and the building is not finished or fit for purpose. It was not the fault of the professionals I employed. The instructions are shoddy to say the least and the building did not fit together. Bits were and are still missing. I have wasted £4k on this in total and will have to be demolished. It also states fullY insulated but really just give you some rolls of insulation to do yourself. I have had to waste my money, don’t waste yours.

Not yet received item but an excellent service from intial online ordering. Company have kept me up to date with the process, estimated delivery times, etc.
I recommend this company 100% based on service, price and communication

Ordered a shed but due to unforeseen problems I had to cancel the order. The full money was returned so on this aspect I have to give them full marks.