Gala Casino Reviews 322

Equally as poor as every other site. You'll get the occasional 20p win an see one scatter every 200 spins.

Waste of time

Well what can I say only joined yesterday they have now blocked my account with a lot of money in it I sent them all my id nothing from them it seems u need to jump through hoops if they don’t sort it I will go to resolver they will help and il spk to my bank why are companies like that out of order keep away don’t join I am giving them till Monday

ABSOULTE DISGRACE SITE ALL EMPTY SPINS TAKE ALL YOUR MONEY NO EVEN ANY GAME PLAYS NOTHING BACK 8 MONTHS NOT THING DISGRACE OFF SITE

One of the worst experiences ever playing on a slot casino.This casino used to be ok but most of the British casinos arent worth a penny of your money now.The playing experience is ruined with constantly spinning dead spin after dead spin,one at a time and wheres the fun in that.In my opinion,i think these casinos are highly suspect now because they were a lot fairer in the past.

Very good casino

Scam!!!
Dead spins dead bonuses
Lost around thousand quid
Got bonus for 3 pounds.
Never seen shit like that before.
AVOID !!!

I have won in slots tourment 3.20 pounds yesterday but and still don't have it on my account

This app/website has become such a farce. Tournaments are missing you no longer get the £20 bonus wheel and RTP is definitely close to 0%. I suggest everyone just closes accounts

I don’t now you guys what happen to you but for me this is very good casino I deposit 100£and play like 20min and win 1450£withdrawal in max 10min no verification nothing!!the best good luck to everyone

Terrible site for roulette and spins DO NOT BOTHER there are better sites

Terrible site managed to hit the bonus after depositing over £200 playing £2 stakes only to win £18 off the 10 free spins on big bass you never win on the slots would not recommend this site to any more chance winning on the machine in your local pub then on here.

Jokers. So now they let me win free spins or £1 from the tournament but never win anything from them. Like literally nothing!

Don't even bother with your own money cos you ain't winning a dime. They take it all. Bonus round are almost none existent n if you are lucky to get a bonus round, best believe your coming out of there with next to nothing.

Play on fair sites. This one is rigged to the max. The fact they never let me win from my own money or tournaments untill I left a bad review on here then they decided to all over sudden start letting me win from tournaments. Nothing from spins though
Like they ain't letting you win with your own money. What makes you think they gone give you free spins n let you win from it.

I'll tell you this. I've had account with them 3 years n have never won anything for free here. For atleast a year n half I won nothing n stopped wasting my money on here. Then I played again n got same results then I went n left a bad review for which they all over sudden started letting me win. Nothing much like but their a joke. Now I refuse to put in
my own money cos I know they gone take it all as always

I’ve played the same games on other sites but this one is on a whole new level of robbing your money. £500 I have played in total and the bonus game. Well don’t waste your time. There just as bad as the dead spins.
I didn’t read the reviews if I did then I would not have given this site a go. There’s a difference with gambling. And straight up robbery.
Never use this site to play slots. They will rob you fast.

I have been a customer for circa four years and whilst I wouldn’t consider myself a “high roller”, I have been a loyal customer and deposit on a regular basis.
Unfortunately over the past few months, I find that both the overall Gala app and website (Spins/Bingo/Casino) has significantly deteriorated.
Games constantly crash and refresh on both the app and safari/chrome and numerous issues where I haven’t received the appropriate reward via the promotion I’m playing with at the time or even just general game play.
In fact, there has been far too many occasions when I achieve a certain bonus/free spins feature and the game crashes and takes me back to the general homepage and when I reenter the game, the previous bonus/free spins feature has disappeared.
I then contact live chat and eventually speak to someone who is clearly based in an Indian call centre.
This is no disrespect do the customer support team but when I spend over one hour in live chat and always receive the same template/default response, and no resolution to the issue, and it is very frustrating especially when I am asked to then provide screenshots of the previous issue, which obviously isn’t something I can do with a historic issue!
I really don’t believe it is the fault of customer support staff, but they are clearly working from a script and I end up feeling like I’ve been “fobbed off”.
I even logged a formal complaint about a certain issue 7 days ago, and received an email advising me that I would receive an update/response within 24 hours, and I’m still awaiting the promised “update/response”.
Gala generally used to be much better and I don’t know why they need to keep making these supposed “improvements”.
Surely they must realise that their business wouldn’t exist without customers/members making regular deposits etc?!
I might be wrong but I get the impression they just want to cut as many corners as possible including outsourcing customer support to an Indian call centre where these people are probably being paid a low salary, and don’t actually know about the games/promotions etc as they literally just have a script to work from.
It’s disappointing to see a well known brand deteriorate in such an epic way.
I genuinely never had my recent issues when I first joined.

Have put over £50 into slots and have not won one scatter or bonus. An utter rip off.
Would steer clear of this site at all costs unless you play poker or bingo.

This site is a scam, constant glitches. Over 300 spins without a win.
After putting in just £150 i won £250, then all of a sudden I had no wins for 300 spins. I would have Given 0 stars if it was an option.
Please read these reviews before joining.

Won £930 last night, withdrew the money said it was under review. This morning my account had been closed and suspended. Money taken and payment reversed. This is unacceptable people won that money. They have robbed us

Crap, never one bonus really shit casino 150 quid spent

Pretty new to this site enjoyed my time playing slots. I’ve broke even tonight so I’m happy with that. I sent over all documentation to verify my account before I started to play ( I think that’s the best thing to do)
Overall happy my winnings are on the way and I shall continue to use this site. One thing I’ve not done as yet is set spending limits, I will do that asap to make sure I only use what I can afford. Also another positive note checked in on whilst gaming to give me the option to continue or take a break, it’s easy to get carried away so a pop up message like that helps to make you think and log off if needed 👍

Withdrawal was in my bank account within the hour.