FWRDReviews 

585
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 143 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising their exceptional customer service and fast delivery. Customers consistently highlight the helpfulness and professionalism of the support team, noting quick resolutions to issues and a positive overall interaction. Many also appreciate the speed of shipping, with items often arriving sooner than expected, even for international orders. The quality of the products and the ease of the ordering process are also frequently mentioned as positive aspects. However, some people mentioned issues with order verification processes, which occasionally led to delays or complications. A few other people also felt that there were problems with unreceived orders or difficulties in resolving delivery disputes, with some experiencing poor service in these instances.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Product

Reviewers mention positive feedback about product, with many describing items as "elite" and of amazing... See more

Order

Consumers find order experiences to be ambiguous, with some praising the ease of ordering and fast delivery,... See more

Customer service

Customers consistently note positive experiences with customer service, with many describing it as the best... See more

Price

Users describe ambiguous interactions with price, with many reviewers praising good prices, stellar pricing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best customer service I've ever received. Phenomenal customer service support. As a new shopper I signed up for emails & texts but hadn't received my code for the 15% discount. No problem. They applie... See more

Rated 5 out of 5 stars

I've ordered from FWRD a few times but I had to leave this review because they have great customer service. They make returns easy by placing a return label in the box so you can return instantly with... See more

Rated 5 out of 5 stars

Top 5 reasons for doing business with FWRD. 1. Great Selection. 2. Super Fast Shipping. 3. Excellent Return Policy. 4. Short wait times when calling. 5. Customer Service is Superb (rare th... See more

Rated 5 out of 5 stars

I can say with confidence that FWRD and Revolve are the two best sites in the field, without question and across every metric — from pricing to shipping and customer service. I shop online extensively... See more


Company details

  1. Shopping & Fashion

Written by the company

Official page of www.FWRD.COM Follow us on Twitter! www.twitter.com/FWRD


Contact info

  • Edwards Road 16800, 90703, Cerritos, United States

  • www.fwrd.com

4.3

Excellent

TrustScore 4.5 out of 5

585 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(585)

133 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

One of the best retailers

My experience has been always perfect with Fwrd. Outstanding customer service. I am a loyal customer for more than 15 years.

I just regret the new direction of the website to only focus on the celebrity style (Kendall Jenner). It looks like a fan account of this celebrity. Fwrd went from luxe and classy website to Singer22 find the celebrities style. All my Fwrd emails are too focused on this celebrity. I have to unsubscribe to your newsletter because it seems like people magazine editorials in your emails.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Fast

Fast, easy, very user friendly for an individual who had to think on the fly. Appreciate the streamlined process and fast shipping as promised. Will be using again.

10 August 2025
Unprompted review
Rated 1 out of 5 stars

Treated like a CRIMINAL

If you are planning to use FWRD Don’t!! Never in my life have I had such a hard time ordering a shirt! I needed 1 shirt for an event I had coming up (should be a very simple order) so I paid with a suggested payment method after-pay at first and it got cancelled for no reason. I called them and asked what happened and they said usually klarna or after-pay should work because they got their own authentication process. I have $5k on after-pay I can use so it definitely shoulda worked I had way more than enough. She then told me my account got banned from this and needs to be unbanned which takes 2-3 days… wow, but the customer service lady was nice so I decided to wait 2 days to try again because they offered me free over air shipping for my inconvenience. So after 2 days I decide to PAY IN FULL with my dept card. And within 4 hours I got a gmail saying my order got cancelled, and that I’m banned and can never be unbanned and my house and information is blacklisted so that if someone visits or anyone in my house wants to order from them, they’ll get banned. WOW WOW WOW WOW I’ve never ever had such a problem ordering a shirt and to get a gmail TREATED ME LIKE A CRIMINAL AND BLACKLISTED MY HOUSE. Wtf never, i immediately purchased the shirt from another website and delete the FWRD app. Shoutout to cettire for shipping out my shirt the same day I purchased it. So if you need luxury cloths for cheap and fast use cettire and ssensse, I’ve had nothing but good experiences with them for years, only reason why I tried FWRD is because they market over air shipping next day. But yeah never ever again and this experience was the talk of the week in the office but at least now everyone knows not to order from them. So if you are planning to order DO NOT especially in full!! Their might be a glitch in their fraud protection team but DO NOT RISK IT!! And NEVER use ur card because they review your private personal details and make a decision. Never in my life I had something like this happen to me and I’m actually very offended. All this over just trying to buy a simple shirt and I get IP detailed banned like dang wtf. Anyways I’m never in my life going to shop with FWRD again NEVER!!!

9 August 2025
Unprompted review
Rated 5 out of 5 stars

Great customer Service - fast Shipping

I’m from Germany and recently placed my very first order with FWRD. I didn’t realize they were based in the US, but even with the distance, the shipping was impressively fast!

There was a small issue with the taxes, but after reaching out to their customer service, it was resolved immediately – friendly, professional, and incredibly helpful. Honestly, one of the best online shopping experiences I’ve had in a long time!

They have an amazing selection, and the shoes I ordered are absolutely gorgeous – even better than expected. I’ll definitely be ordering again. Thank you, FWRD!

4 August 2025
Unprompted review

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